First time doing a layover at YOW and I was pleasantly surprised. The airport feels modern,…read morespacious, and compact in the best way--easy to navigate, nicely renovated, and with a solid mix of shopping and dining options. I especially loved the Aspire Lounge, and there's also an Air Canada Maple Leaf Lounge. Because there are only a handful of flights in and out at any given time, lines move quickly and there are plenty of quiet spots to relax while waiting to board. It made the whole layover experience smooth and stress‑free. Honestly, one of the better airports in Canada.

We were stranded here at the very late hour of 8pm after an unexpected flight delay. We were given…read morea meal voucher by Air Canada. It didn't matter because every restaurant closed at 8pm. Even Canal, which was open, refused to make food. Worst airport experience in a ever. As an American, that's a bold statement; so please believe it.

This airline should be absolutely ashamed of themselves. My flight was due to board in 2 minutes…read morewhen they made the announcement... my plane is grounded in Chicago. My 5pm flight now is now scheduled to leave at 11pm. I know they don't control the weather, don't get me wrong. However if it takes 2 hours for a flight to get to Ottawa from Chicago and the plane has been grounded in Chicago (meaning it never left there) then they've known for at least 2 hours that this delay was guaranteed. So 2 minutes before scheduled boarding they finally drop the news!? Ridiculous! Maybe I could have made new arrangements but at this point I have no options. Absolutely shameful. They still haven't updated the screens to reflect the new departure time! I'll never fly United again, and I'd encourage anyone reading this to do the same. They don't even care enough to update you about MASSIVE delays and that's unacceptable. I feel bad for the gate agents who now have to explain why they didn't bother telling anyone for hours that our plane is as good as canceled. I'm sure they just learned about this info same as us but someone we'll never see or know made the call to lie to their customers and workers until the last second, bringing the fury of an angry planes worth of people down upon 1 man who had nothing to do with it. I'd request a partial refund but let's be honest... we're not even human to these people, we're cattle.

Ironic that I'm probably raising the star rating for this United location with my two-star rating…read more Please, United, this airport needs more staff. The check in experience was third-world. I printed my own passes and bag tags, all they had to do is weigh and scan, and it still took an hour. No Premier help and a very gruff gate agent made it even worse. As for my flight, it was pleasant, crew was great. My issue was just with the rough check-in experience.

Worst experience I've ever had with any airlines .......I'm Only giving them one star... yelp will…read morenot allow me to write a review with 0 stars......which is what Air Canada deserves.....again Worst airline I've ever flown on.... Air Canada booked our flight, took our money then when we got to LAX terminal canceled our flight...... no help in finding a new flight just canceled.... We sat at the airport for 14 + hrs waiting for someone at air Canada to do the right thing and find the 23 stranded folks a flight to meet up with our group in Tel Aviv.... 3 days later we were still waiting.... We had to book our own flight out of pocket in order to join our church for the remainder of our 11 day tour... Do not recommend this airline

Picking up a friend at YOW and once again, flight is late. It's MTL to OTTAWA for Christ sake! How…read morecan there be a 30 min delay when it left on time? What the DUCK is wrong with this shit airline? Did all our bailout money go to bonuses? You suck more and more by the day. SHAME ON YOU!

TL;DR: Good airline, but not as good as it used to be…read more So when Porter first entered the airline scene, back in 2006, it was the bees knees, lol, and I loved flying Porter. Their home base was Toronto's Billy Bishop Airport, so much more convenient to fly into Billy Bishop than Pearson! And not gonna lie, I kinda loved taking the ferry over to the airport (these days, there's also a tunnel you can walk). And they have a free shuttle service from the airport to Union station that runs every 15 mins. How cool is that? The thing I loved the most though, was their lounge. They had a special Porter lounge in most of the airports they flew to, with free drinks and snacks. Sadly, those are no more, but they were great when they lasted. They do still offer cool snacks during the flight, like cookies, fava beans and almonds. And their complimentary drinks include beer and wine. For non-alcoholic drinks they used to give you a small single serving bottle, which I loved because I could refill it and use it on my trip, but now they just give you a cup or glass of it that they pour from a larger container. I guess more environmentally friendly, although they sometimes give you disposable cups. The flight attendants used to wear old school pillbox hats, which I thought was oh so fashionable, but they don't wear these anymore. They also used to allow larger carry-on than their competitors, but now their maximum allowed sizes have also shrunk and are on par with the other airlines. Also, in the past their basic fare allowed a carry-on bag (in addition to a personal item) but now the basic fare does not include a carry-on bag, you have to pay extra. Also, in the past you could gate check your carry-on for free, but the last time I flew it looks like they charge for this service now. They have slowly regressed to being like all the other airlines, at least from a passenger standpoint. Customer service is still better than Air Canada or WestJet in my experience, but there's nothing too unique about them anymore in my opinion. Well, they have Mr Porter, their raccoon mascot, I guess, lol. I used to really love Porter Airlines. I still like them, but the difference between them and other airlines is really getting smaller. We will see what the future holds. Also I don't know what is up with all these bots spamming the Porter Airlines Yelp pages with like a million pictures that look like random stock images that have nothing to do with Porter, and the captions have bogus customer service numbers to call. Weird. And also annoying. I'm glad the Yelp moderators remove some of them, but they should be removing all of them! (157)

Great airline, best prices, great service and love the snacks and drinks at the terminals. Also…read moresmall planes makes it far less time to board and unboard.

We booked the Gatineau Hills 20-25 minute tour. Booking was relatively easy, filled a form out…read moreonline and they gave me a call to book. Payment was taken when we arrived for the tour. Tour location was at the Canadian Aviation and Space Museum and the booth is in the back corner. If you aren't planning to visit the museum, you can just let the admissions person know you're just there for the biplane ride and they'll let you in. The ride itself was cool and the pilot did some awesome twists and turns (he explained to us before ride what his plans were and confirmed if we were comfortable with the maneuvers). They also gave me a cushion as I was a little too short to see out the plane which was a nice touch.

My wife reserved a ride for us as a gift, since she knows I have a thing for biplanes. We had a…read moreblast. We did the river fly over and it was a real treat. When we arrived we met the woman at the desk who was very friendly. There was only one plane flying that day, instead of two, so we had to wait a little longer than our reserved time. Nice thing is we got to walk around the museum, so the wait was no bother at all. The flight lasted about 15 minutes and the pilot was a really friendly guy and consummate professional. Honestly the thrill of being in a biplane was worth it alone, and I loved when the pilot banked the plane sharply. Sure, I could have spent more time in the air, but I am not disappointed in anyway. Highly recommended.

I am so upset to learn that West Jet has reduced the seating room for a significant proportion of…read morethe Canadian population. Over 30% of the Canadian population is 5'11 or more. Most with an inseam of 32". The men in my family all fall into that category. The airline's recent move to add another row of seats in economy class should have been stopped by the government. I have booked family on their planes and cannot get out of it now - never again. Boycott the airline.

They lost my luggage and now they're trying to pretend that somehow I need to go to the police and…read moresolve it. They've done nothing and this is a very important bag that they asked me to check because they didn't have enough overhead space when I got here they had nothing to help me with. They had no video or anything.

Worst service ever! Booked a hotel for an even in August and now 8 days prior to check in and hotel…read moredoes not have a reservation in my name. TinBo charged my CC and did not provide service. This company does not deserve your business or any type of star rating.

DO NOT USE THIS COMPANY!! Had a trip to China with 300 people. Tin -Bo was the contact for all…read moreinter-China flights as well as the hotel stay reservations. After an 18 hour flight to China we find out that although our money was sent and received by Tin-Bo, they had not released the payment to the hotel. Long story short 300 people had to pay for their hotel stays twice! Not to mention we were booked on flights from Shanghai-Qingdao-Beijing and were never given a flight itinerary. The only thing we received was a receipt of payment. We had to look on the internet to find out which airline we were traveling on because that information was not provided. We later found out one of our flights wasn't even operating that day. When I contacted Tin-Bo they gave me the airline 800 number to call them. I sent an email back stating I was in another country unable to call out and they should fix the problem they created! i will NEVER use this company again and if you want your vacation to be pleasant and drama free.. I suggest you steer clear of this company!

My husband and I celebrated our 10 year wedding anniversary by renting a limo to drive us from…read moreRichmond to Beckta for dinner. Mr. Toomey was great to deal with. Booking was quick and easy, the service was great - courteous, friendly, and punctual.

I have used this company twice now and both times found them to be on-time, professional and…read morereliable. This is the best company to use for car service and airport transfers.