I've been going here my whole life. Lovely staff, quick to help, and willing to negotiate price for…read moresome things. Sold me a Specialized Dolche and I love it!

I took my daughters bike to get training wheels installed. Everytime my daughter ride the bike,…read morethey fell off. Each time they had to fix it they charged me. Cost almost $100 to install training wheels. Absolutley ridiculous! They quoted us $30.

In all honesty I was taken aback by the lack of customer service. The vape I received was leaking,…read moreand I therefore reached out (which took multiple attemps, I kept them). I was simply told by Roula Matar (who dismissed the leaking and went on about the puff counter) there was nothing they would do. I therefore disposed the 30$ vape (that stained one of my purses), and the experience left such a bad taste in my mouth I will do no further business with them.

Great customer service. Very knowledgeable about products. Loyalty program. My go to store now.read more

Incompetent staff and manager at Burlington location, spent over 40 mins trying to find an order I…read morewas told to come and get. Staff argued with me that I was wrong, showed her email from Change she called manager who said it was delayed and coming in Monday. After another search in back room she comes out and I ask for manager number and she turns around opens drawer and there is my order. Both manager and staff lying about whereabouts of pkg. They wanted me to come back next week when it gets delivered. So I would have left and pkg was at store the whole time. Very frustrating. More training needed

I was fed up with conventional bra shopping: Go to La Senza, pick out the size I think I need, try…read moreit on and live with my decision. A friend of mine, who has higher standards (and a larger chest) told me about Change. Having a larger chest, I guess, means you have to really dig for a good quality, comfortable bra. So when I lived in Burlington I checked out their location in Burlington Mall and had a great experience. I went for the second time last month when I was visiting my mom. She dragged me in there for a look. My mom can be a crabby old lady, so she was being fussy at first with the sales lady. But the sales lady gave us a very personable and professional experience. At Change, they size you and give very good advice about what bras to wear. They use European sizing, so you really can't just walk in and pick something up off the shelf (unless you become a regular, which you likely will!) So needless to say, my mom was happy when she left, and even I was tempted into my own purchase. The lady that served us, if my memory serves, was the same lady that served us the first time, and she was really great. If you too are fed up with your one-size-fits-all bras, I strongly recommend Change. They have a wide range of sizes, and professional, experienced service. It's a little pricey, but it's a good investment. They also have a loyalty program!

My experience was actually negative as compared to other customers. I went in here to buy a pair of…read moreshoes but i didnt find the staff to be helpful. They need more training on how to assist customers when they are looking for something specific. They brought the shoes out and i told them i cant decide and the reply i get is "so buy both" that in my opinion is unprofessional. After that he left everything and never came back. When i went to checkout to pay, the girl didnt even put the shoes properly in the box, it was almost like she dumped it in. She has no smile on her face she was not interacting. She handed the bag over to me and that was it. It was a very poor customer service experience. I dont think im going back to this store.

Excellent sales staff , everyone is very helpful & friendly. Always find something to buy here lol !read more