We have a Buckstove wood burning stove which was installed, then after a remodel reinstalled (2009…read moreand 2024 respectively), and today had an inspection of the stove at the start of the winter season. The communication was the first thing to note - phone calls, text messages to confirm the appointment. Then the morning of a phone call to let us know the men were about 45 minutes away. They arrived as stated, noticed a broken baffle and firebrick which were obvious to see, quoted us a price, had those supplies on their truck, and all was repaired and in good order in 45-50 minutes. They looked at the inside of the flue, checked the structural integrity, cleaned up after themselves and made it cleaner than before actually....great job all the way around. By comparison, we had tried earlier in the season to go with a Miami/Grove fireplace shop, but it was horrible and we never did see them. That group had made if for a day, 1-3pm. When I called the office they didn't know where the crew was. I called again at 4 and the office lady said she would call the crew. About 4:20 I got a call from the tech and said he would be about 25 minutes. That came and went and about 6:15 he said he would be there about 7:45-7pm - by that time after wasting a whole day inconveniencing us, our work and much more, we said forget it...and called who we should have in the first place, The Fireplace Shop in Joplin - tried to buy local to Grand Lake area, but learned our lesson well. Great job Joanie and Kevin at the Fireplace Shop in Joplin!

Was told on the phone that they had what I needed and was quoted $50. When I drove all the way down…read morethere, they had neither what I needed nor was it 50 bucks. They tried to sell me to when I was told one panel would suffice. They would not honor their prize, even after I called them back. Crappy attitude.

Bought a fireplace from them several years ago and have had to buy a couple of additional things…read morealong the way. Always great service.

I purchased a Pellet Fireplace insert for our home 60 miles from the Pittsburg Store and 90 miles…read morefrom Joplin Store. The installer did a good job putting it in but I was a little fuzzy about how to use it and use the remote thermostat. Then when we tried to use it the unit worked just fine for 20 minutes then stopped dropping pellets. The repair man tcame but we had to wait about a week because they had to drive 90 miles. Then we started the stove again and it ran this time for 60 minutes and stopped dropping pellets. So I called the Joplin store again and they said they would try to move a couple service calls around and contact me on Monday morning. So Monday morning came and went so I called at 2:30 and was told the appointment they moved around was the afternoon next Tuesday. My main gripe other than a new products did not work from day one was when I called I was told the 90 miles they had to travel was pretty far. Which means if 90 miles is too far for a service call then they should not have sold me the stove in the first place!

Repaired my chimneys and fixed my brick walls! Great work! Showed up when he said he would! Very…read morehappy with his work!

I wanted to do an update / facelift on my boring tile corner fireplace. I contacted Peavler…read moreMasonry and he came right out to give me an estimate. I had an idea of what I was after but William was able to put together a great plan to achieve what I wanted. He had great thoughts and ideas how to really make the fireplace a showpiece. My heart was set on having it done before the holidays and he bent over backwards to make it happen. I could not have asked for a more respectable, talented and accommodating professional than William. Communication was great, he always gave me updates as to the progress of the project. I could not be happier with my brand new fireplace! It's everything I could have hoped for and so much more! Williams skills and professionalism is unsurpassed. The pictures speak for themselves !

Quality furniture. Not inexpensive, but quality seldom is. Bought my outdoor furniture 14 years ago…read moreand except for the cushions (darn birds) it still looks like new.

Wonderful staff and always so helpful. The base of our chair kept coming loose. Took it in and…read moregot a new base at no cost. They went above and beyond to take care of us. Thank you!!