It's not just a store, it's an experience. This place has everything you need to make your next BBQ…read morea huge hit. They have wall to wall selections of high quality rubs and seasons whether wet or dry. Every now and again they sample some incredible BBQ with rub recommendations so it's a must to follow them on social media. They practice what they preach and give you a sample to show that they now what they're talking about. Whenever I'm in the area this is a must stop. Reasonably priced. Off West bypass and Chestnut in a little store front. They also sell a personalized Bloody Mary mix that they can't seem to keep on the shelf. Give it a try, you'll be glad you did.

Called to see how late they were open. I was told 5:30. Drove across town and they were closed at…read more5:15 when I got there.

Terrible customer service. Our sales rep made me feel like she was doing us a favor by being…read morethere. Being new to the community, we were not familiar with the area or our shopping choices. She didn't bother to inform us about the "scratch and dent" area, which might have saved us some $$. We felt that we had to accommodate their delivery schedule without any consideration for our schedule. We ended up going to another company who treated us with respect and seemed to value us as people and as customers. Metro Appliance? NEVER AGAIN!!!!!

In store sales was wounderful. Service Sucks!!!! On June 6, 2025 I called service to have…read morewarranty work completed on my cooktop (Frigidair) was told "out of our service area". called Frigidair they sent a repair person out two weeks latter with a part that did not work. Called frigidiar agian send the same guy out again with same part. did not work again. REpair guy called tech support only to find the part was incorrect and the correct part wont be available until July 29, 2025 so I can wait a week after to get part (maybe) then another two weeks to see the reapir person so by this time it will be close to 3 moths without what I paid for. If Metro wont service what they sell then maybe they shouldnt sell theh product? I even offered to bring the cooktop to them only to be told NO.

Came today for a Father's Day present for my husband and with my husband. Let's be honest, we are…read morebeyond the whole surprise situation. In 20 plus years I have had some home runs and some strike outs and ain't nobody got time for me to biff it today. My husband was in heaven. We was astounded at the genuinely nice and helpful staff and astounded at the selection. This is the BBQ, grille and outdoor headquarters. This store is the place to come for gifts and quality. We will be coming back when we have more time. For now, hubby was very excited to try his new sauces, rubs and rare grille additions for his marathon Father's Day tomorrow. Happy grilling !

Prior review was incorrect. It was intended for another business. This company is fine.read more

June 3, 2024 and we had a little bit of time to spend prior to heading to the airport…read more The parking lot the staff was very friendly/helpful. Like all the other places that are in business similarly to this prices drop as time goes on, and so does the selection/variety. Something is in a box take it to the counter and they will open it for you. There is some phenomenal people watching!!!!

May find some deals. Have to be able to dig through the tables. Suppose it depends what happens to…read morebe there when you need it and the day of prices are cheaper. Later in the week, prices do drop.

4/12/22 Very knowledgeable, diagnosed the problem with my…read moreGoodman heat pump in 15 min. Fixed the wiring problem the installer could not figure out all last summer. I will never call anyone else.

Horrible customer service! "Not our problem" is what I got when I called to complain about their…read moreimcompentency. Was told owner would call me back and they never did. DO NOT use this company! Watch your billing and keep an eye on the techs as they seem to like to milk the hours they are there. 0 stars!

Really awesome place. You don't always have to buy a truckload, or even a pallet although in some…read morecases you are required to buy a certain amount. I walked in and just bought a few bricks. They were all very very nice and the prices were excellent. Even the guy loading my truck was super friendly. I don't buy a lot of bricks but when I do this is the place I'll go. Highest recommendations possible.

We just bought a Temperpedic mattress and base from Bedding Mart and couldn't be happier!!! There…read moresales staff was extremely knowledgeable and made this process very easy. They did exactly everything they said they would do from the sale to the delivery of the mattress.

These guys were great to deal with. I went in with cash to spend (no credit card, check, or…read morefinancing) and they were willing to make a deal. Not only did I walk out with a king size mattress and box frame, but I ended up with a frame and two pillows because they gave me a discount for paying cash, unlike their competitors who were more expensive and refused to deal. When the weather got bad and they couldn't make their delivery date/time, they were very apologetic and sweetened the deal to make up for it. I'll buy from them again when the time comes.

Customer service, very poor Springfield Missouri. When did almost an hour for help? Ask numerous…read moretimes. Better customer at Westlake for years will not be going back. Management was very rude, an unprofessional.

Does not cut or program keys. Store was cluttered and poorly managed. Was transferred 3 times and…read morewaited over 30 minutes for someone to answer if they could cut and program and they said they do.

If you prefer quantity over quality, this place may be for you with aisle after aisle of home decor…read moreand household goods. But if quality is what you're after, keep looking as the vast majority of inventory here is mass-produced JUNK. If you do decide to make a purchase, especially something in a box, inspect it before taking it home because, chances are, it will be defective in some way or another. Of course they will let you return or exchange it with the receipt, but it's still a hassle. We attempted to purchase a lamp, and after three different boxes were opened, we gave up as they were all badly scratched. The employee helping us was nice, bet even said himself that "unfortunately this is common."

I appreciate the job that he did. He was on time and we're tired and fix the problem and I do…read moreappreciate it. It was kind and easy to talk to we got along so he fixed everything that I could think of at this time.