I have never had any problems with them they are friendly and always have advice for me when I fix my 10-year-old Hustler. They have parts in stock when I have needed them, and they know what they are doing when it comes to parts or repairs. I have not bought any new mowers from them but as far as service and parts they seem great to me. Michael is always helpful and knows his Hustler mowers. I am fine with them. Great guys! read more

We bought a zero turn about a year ago and got it out 2 days ago and it makes a hard left turn when it should not. I called and at first they were about 3 weeks out to get back to me and talked to Ken he told me to bring it in within the next 2 days and he will take a Quick Look. It was a quick fix and he fixed it on the spot. Thank you read more

Avoid this place! Flanagan's ordered the wrong parts for my unit even though I provided them with the correct info. I attempted to get refund and they refused, only a store credit. I do not want to spend another dime there now I'm out almost $200.The people that work there have poor customer service skills and are extremely unfriendly.This is not a make it right place! read more

These people are are horrendous !! They want to sit in their ac office and not lift a finger to their customers. The only good person there was their mechanic. He seemed to care. They also informed us that we bought " sub standard equipment. We are retired and living only on our SS checks. He ( Scott). Wanted to sell us a grasshopper mower. We can't afford that, we're old people just trying to survive. He ( Scott) also informed us that if it was raining we would have to load/unload our mower ourselves. He ( Scott) said that Flanagan employees wouldn't go out in the rain to accommodate their customers. So we sat at a restaurant until rain stopped , so we could get our Cub Cadet mower unloaded. We called Cub Cadet and told them to NEVER recommend Flanagan Outdoor Equipment to anyone else!!! It's unbelievable that people such as these are on any recommendation lists!!! We went to another recommendation from Cub Cadet (Landmark Equipment) and couldn't believe the service we received from them. (landmark) . Totally just the opposite of Flanagans. I will tell Everyone of our experiences With Flanagan, and recommend Landmark. read more

These guys were pretty good when they first opened. They were a refreshing alternative to the other mower shops. Not so much anymore. They promise to check on parts and call back. They don't and then lie about leaving a voice mail. The counter guy is apparently overwhelmed. he cant remember what he told you last time, indicating that what he promised was BS. They sat my mower aside for 3 weeks due to a part on backorder. I found the part and brought it to them and they seemed upset. The counter guy I will refer to as "Quasimoto" insisted on arguing about the "special order part" and why they could not send it back even though it had not arrived yet lol. I had already told him 3 times that I would pay for the "special order" part and keep it as a spare. Again , the guy seems to seek out argument as opposed to problem solving and customer service. The owner watched all of this from his darkened office Quasimoto then refused to give an estimate of when the mower would be ready. I had called two previous times and was told it would be in the next couple of days. He then took offense and asked why I thought the mechanic should drop what he was doing to fix my mower. I explained succinctly that he should because he had been putting other customers in front of me for 2-3 weeks. Simple, first in first out. It seemed like they would rather climb a tree to be obstinate when they could stand on the ground and solve problems. Quasimoto admitted that there were other sources for the part, but "he doesn't have time to stand around and source parts for customers"! How amusing because Quasimoto and another employee were slumped over the parts counter when I walked in. No customers in the business. The owner kinda got involved and stood in moody indifference listening to Quasimoto argue with a customer. I gently asked the owner when I could get my mower and he silently stared at the wall shaking his head left to right without speaking. Then muttered "maybe today". It was very clear by his shaking his head indicating no, that they were going to jack me around on the mower. To replace the small part is maybe a 15 minute task. Avoid this place at all costs! They will teach you to not question them about when your equipment will be fixed. read more

They exchanged a chain I bought from a stihl dealer who made a mistake. They know what they're talking about!

We took our ZTR mower in for repairs and was charged $600+. The manager started it up and we thought it did not sound right but he and the repairman said it sounded fine. We brought it home and it ran for a few minutes when oil started coming out of it. We called them and all they said was "we did what you told us to do". They offered nothing to help get it fixed. We took it to another repair shop where they told us the gasket was on wrong, the pulley was beat on with a hammer and the clutch was on wrong. They said Flanagan's used "grape jelly" on it. Bottom line, we were charged for work on the mower that only damaged it more. It appears the repairman had little experience with ZTR's. Be ware if you take any equipment in for repair. We will not be going back. read more