The service was great. They came as promised and had not problem taking my car to the mechanic I…read morewould recommend. I will use their services again. Prices are fair.

After 2 other companies left me hanging for hours, Monster showed up within 20 mins of when my…read moreroadside assistance contacted them. They were also the only company who reached out to me and told me what was going on and when they would arrive. Owner showed up exactly when he said he would, was fast, efficient, and personable. I hope not to need any towing in the future, but if I do I will use them again. Very thankful for Monster coming through when other companies didn't come close.

My vehicle was involved in an accident today, and dealing with this tow company made an already…read morestressful situation much worse. Law enforcement called them because the vehicle needed to be removed from the roadway. Our home was literally one street over (about 5 minutes away), and we politely asked if the vehicle could be towed there instead. To avoid any confusion, we called the number listed on the card while standing there. The woman who answered told us it was fine. We relayed that to the tow driver, and he start yelling wait until my dispatch call and even the responding officer confirmed there was no issue in our ask. When I recalled the office the lady tried to make it seem like money was an issue. Money was never discussed. Money was never the issue we were fully prepared to pay whatever towing fees were required. The problem was the tow driver. He became rude, dismissive, and argumentative for no reason. He repeatedly interrupted us, said he "didn't have time for this," mentioned needing to get to Lakeland, and ignored what both his office and the officer had already stated. Before we were even given a fair opportunity to decide where we wanted our own vehicle taken, he pulled off and said he was just going to impound the car. We never authorized that decision. This entire situation was caused by the tow driver creating unnecessary conflict and doing what he wanted to do. I called the company afterward and was told the manager would return my call, but I never received one. Accidents are stressful enough. The lack of professionalism, communication, and basic respect was unacceptable. I would not recommend this company based on our experience.

I have a 2001 Ford Expedition I cannot bear to part with and my letter carrier backed into me,…read morecrushing my flawless 24 year old bumper. I have spent hours combing salvage yards and Best Auto is the only one that was truly professional and helpful. All of the yards are an hour plus away and none will take a picture of a part to send you - except Best Auto. Great people and highly recommended.

The service dated Aug 12, 2025 by Jeff was awesome. I'm at resident at saw creek estate and…read moreexperienced car problems to note, i needed a boost because my battery in my car would not turn the engine. Jeff was immediately notified, reached my resident within 10 minutes, identified and problem and a jump started the car. In addition, Jeff providing further assistance information as to where to purchase a new battery, he removed my old battery and put in the new battery without additional charges for labor. I strongly recommend Jeff for any and and all auto service which exemplify his professionalism as a member of saw creek estate and beyond the community.

i give a -5 the driver lied over and over. I set up a tow at 1100 am for my car to be towed 5 miles…read moreaway. it's now 3:30 I'm at the dealership and the driver have not arrived.

Jesus was amazing! He helped tow my car to the auto shop and provided excellent customer service…read morethroughout the entire process. He also took the time to educate me about my car, which I truly appreciated. He offers a variety of services at very affordable prices. Thank you, Jesus! Highly recommend his services.

Great guy, fast and reliable, came on time to pick up my VW jetta. I'd call him again if i need helpread more

My boyfriend's car broke down and needed a tow for the same night. This company was the quickest to…read morerespond, was courteous, and also was communicative. Once they picked up the vehicle, they shared their location and then dropped off the vehicle at my home. Having my toddler with me at the time, all of those details were important. The whole process took about an hour and honestly took the stress off of the situation. I would definitely recommend this company and will be using them in the future - although I hope it doesn't come to that (fingers crossed).

I just had a wonderful experience with this towing​ company. After waiting for another tow company…read morefor over two hours I found Just Us online with excellent reviews. They came quickly, gave me an excellent price, and took my vehicle with no problem. Professional, reliable, fast, courteous, and affordable service! All words to describe this towing company. Thanks so much. I've got your number saved to my phone!

I had a flat on my F250, I definitely was not going to be able to change that on my own. I went…read morethrough my insurance roadside assistance. Joseph came and showed out! He saved my spare and went above and beyond to save my tire. I will definitely keep his information and call him directly if I ever have an issue again

The service provided by the company exceeded my expectations as Joseph was able to help me fix my…read moretire. I highly recommended this company to anyone looking for needed services as the customer service was 10/10.

Louis with VIP towing was professional, helpful and probably one of the best tow truck drivers /…read morecompanies we've ever came across. If you want your car treated well call this company Louis will definitely provide AMAZING service.

Best towing company I've ever used! Their company/towing service was requested on my behalf for my…read morebroken down vehicle, this past Saturday, March 23, 2024. Before I even hung the phone up with my roadside assistance customer service, I received a text message from VIP towing that said they were already in route to my vehicles location and would be there with would be at my location within five minutes. I immediately called them because my roadsides service had give me a ETA of 60 minutes. VIP Towing answered immediately, and proceeded to tell me that they were in route and would be at my vehicle in 3 minutes bu that time. I was actually at home and my vehicle was a mile away from my house. VIP Towing Company beat me to my cars location and had my car hooked up, on the tow truck and pulling out of the parking lot, in LESS Then, 15 minutes from the time my roadside assistance service sent out a request to then requesting service for my vehicle. I would recommend VIP Towing to anyone for anything. I also had to use their service again today, Wednesday, March 27th 2024. Once again, they arrived at my disabled cars location in less than five minutes after being dispatched by my roadside service. And, just like before, they had my car hooked up, only Joe truck, and pulling out of the parking lot in about 15 minutes or less after being dispatched by my roadside service. Literally, THE BEST towing company in all of Central Florida! I was so relieved when I found out they were the company coming to tow me. 10 out of 10 stars. Award winning for Most excellent towing company. 10 out of 10 stars.

best towing company around, i was locked out my car at 2am and they came so fast to help me .read more