[[HIGHLIGHT]]Very friendly and efficient office.[[ENDHIGHLIGHT]] Dr Cheng is experienced and kind. my problem was resolved-it was a very positive experience! read more

[[HIGHLIGHT]]In the past going to the dentist has been super stressful for me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Not here. Great dentist! Great staff! Great front desk experience![[ENDHIGHLIGHT]] read more

I've been going to Dr. Cheng for many years now. He is terrific -- very skilled and professional, and a pleasure to interact with. The hygienists in the office are also very good. I recommend Mission Hill Dental to everyone who asks me about dentists in Santa Cruz. Sometimes people I talk to are surprised about how much I like going to the dentist; if that seems outlandish to you, try Dr. Cheng! read more

I've been going here for years. I had a dental problem and they got me in quick. Dr. Cheng knows what I need to be comfortable (i need extra numbing medicine and time for it to kick in). He's so gentle and I felt nothing. He was able to fix 3 cavities in one sitting. [[HIGHLIGHT]]Normally I get anxious but they take good care of me there.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Love Vera at the front, Lori my hygienist, and of course Dr Cheng.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Always prompt and professional.[[ENDHIGHLIGHT]] Everybody did a great job at caring for my teeth. From being seen at my appointment time to all the work done the entire staff worked well together. read more

[[HIGHLIGHT]]The staff here are friendly and trustworthy and gentle and they give great personalized care.[[ENDHIGHLIGHT]]

Everything was smooth and on time. Lori V the hygienist was great!! [[HIGHLIGHT]]Front office is friendly.[[ENDHIGHLIGHT]]

Dr Flavio Cheng has been my dentist for over 10 years and he is fantastic. Growing up, I have always had negative experiences with dentists, and Dr Cheng has been able to help me feel at ease during my visits. Since i am very sensitive to pain, he has been able to use techniques to minimize the pain from injections as well as maintaining pain free dental work. He also uses the latest technology to make sure I am receiving the best dental care necessary to keep my teeth as healthy as possible. He is always great at recommending additional cosmetic work to keep my smile looking great. His staff are great and have worked with him for a long time which makes each visit more comforting. Since I have a cleaning every 6 months, it's much more welcoming to recognize all of his staff. Thank you Dr Cheng for running a great dental practice, insuring a pain free visit, and keeping my teeth healthy. read more

I am very satisfied with my initial visit with Dr. Cheng. The office is well-managed, clean, efficient, and modern. I had a cleaning with one of the hygienist Lori's (lol) and and she was super meticulous. I'll be back soon for a whitening treatment. read more

Dr. Flavio Cheng did not follow up on emergency calls for almost a week for emergency dental care. He used the cheapest of materials for fillings, which failed. He was falling asleep while doing a simple filling on a front tooth. That filling as well, failed. Steer far away from this dentist. Many more Dentists with Integrity are available in Santa Cruz area. read more

Went in for a cleaning and xrays. Left confused, no cleaning, they still docked my insurance for a cleaning. Spoke with Vera the office lady at length, she never mentioned that I was not at an in network dentist, she even "wondered" why my insurance wouldn't cover certain procedures. She could have just been honest and told me a different dentist might be more affordable for me. MONEY MONEY MONEY!!!!! Get that money Dr Cheng! read more

I've been to many dentists before and Flavio has always made me feel secure about my teeth. Vera, the Office Manager, is extremely pleasant and is very informative, professional and thorough. I recently got Invisalign by him and I am seeing tremendous results. It took about an hour the get fitted for them, and 7 months later, my teeth are looking great. I drive all the way from San Jose and highly recommend using Flavio for routine or cosmetic dental needs. read more

I've been going to Dr. Flavio Cheng for about 10 years and I can't say enough good things about Dr. Cheng and his staff. They are the BEST!!! read more

I wrote a review a few years ago and recommend people to Dr. Cheng all the time. Today I had come to the YELP page as I was telling my coworker who is looking for a great dentist about Mission Hill dental. I noticed another review. It was the only one that wasn't raving positive about Dr. Cheng. I was really surprised and reading the review it seems to me they might have the wrong dental office. If there's something he's not its heavy handed. I've gone here for a few years now and I can honestly say they are the best! Dr. Cheng, Rosie and Vera are really great. They all work very well together and make you feel like you are their only patient. I've had cleanings done and the two different women (I'm sorry I cant remember their names) and were both friendly and thorough. When I first went to Mission Hill dental I NEVER smiled with my teeth showing. I hadn't since I was a kid. If I laughed my hand would automatically cover my mouth. Since going going to Dr. Cheng I'm happy and comfortable with my smile and now smile a toothy grin all the time! This isnt only because Dr. Cheng does excellent work but also because everyone in this office makes my dental appts so enjoyable I dont mind coming back. read more

Dr. Cheng is awesome and so is Lori, they have taken the best care of my teeth for 15 years now and only the best service and treatments.

I broke a crown and needed immediate help before a planned trip. Vera was able to fit me into a tight schedule. Dr Cheng was able to reset the old crown. He is an excellent dentist. A big mahalo, thank you, to their office. The entire staff is helpful and on the ball. read more

Like a prior post, I found Dr Cheng very nice, competent and thorough as a dentist. However, I've stopped going to his practice as I encountered similar front-desk issues as mentioned in the prior post. I had ongoing problems with billings even though I was going through insurance, multiple phone calls prior to appointments to the point where it felt invasive, had follow-up calls about appointments I never made, and generally felt like the front staff was unprofessional. I even received a confirmation call about an appointment last week, even though I stopped going to this dentist last year. read more

Great dentist, with great staff, and state of the art equipment -- thorough, painless, hassle-free.

Super clean, friendly and efficient. The hygienists are great, office manager is organized and cheerful. Dr. Cheng is very knowledgeable and not trying to upsell anything. Highly recommend Mission Hill Dental! read more

Dr. Cheng was great, and so was his receptionist (in my experience). I explained to her that I had a really bad experience the last time I went to the dentist (Root canal gone bad- dentist hit the nerve with the drill and I didn't have enough anesthesia...ouch.) She sympathized with me and explained this to Dr. Cheng, who was very gentle and calm during my procedure, an extraction. Later on I went in for a full set of X-rays and this too, was a good experience. I have insurance through my school, so the price wasn't an issue. I will definitely visit Dr. Cheng again for my dental needs. read more

I definitely did not like this office at all. I thought the dentist, who does a lot of the cleanings himself ( which is suspicious as dental hygienists friends tell me that that means an office is not busy enough to hire dedicated hygienists) was REALLY heavy handed. Heavy handed is not something i want when someone is working in my mouth. I saw the regular hygienist there too-- ok but not great. I thought follow up and care in general was poor. More interested in billing than actual dental care. Would go somewhere else, why settle when there are so many choices available? read more

I agree with everyone that Dr. Cheng is amazing. I think he is very gentle and was probably one of the best experiences I have had w/ the dentist. The only sad thing is I am not able to go there anymore, since I guess the front desk said my insurance was not accepted by them. They figured this after a cleaning and 2 deep cleanings later-- even tho when I called months earlier they said my insurance was accepted there... But Flavio was excellent and charged me the same as my insurance would have charged me. If I had better insurance and mooola I would effeminately go back. read more

Absolutely wonderful..i have been seeing Dr Cheng since he took over for Chuck Akin...comforting. the new office is so high tech..it is amazing. All his staff are lovely ladies..always helpful and welcoming. Highly recommended!!! read more

Love, love, love me some Flavio!! My teeth are bad. F'd up, really. I took a header over the handlebars of a bicycle when I was 5 or 6. Plus I was raised on questionable water so lots of cavities and other issues. Fast-forward 31 years or so of regularly bathing my teeth in soda and assorted smoke...every single dentist prior to Flavio wanted to make repairs or replace every dark colored edge composite filling, every speck of decay. Every dentist prior to Flavio wanted to set up a multi-visit, thousand dollar plan. I've been back for 6 teeth cleanings in the last 3 years - plus an ER visit (head/ear - ache and I was flying so wanted to rule out any dental issues) - and I haven't paid more than the plan's copay. He fixes what needs fixing and doesn't recommend superflous care - unlike other dentists in the area. I love the dental hygenist - super sweet. And I think the woman at the front desk - Maria? - is more matronly in nature than you might think. Give her a chance and you'll not only like the caring mother that she is, you'll look forward to seeing her. A good friend and her sister were patients before me, my husband (randomly, through his work) became a patient after me. We all love Flavio. read more

Dr. Cheng himself is very nice, competent, and uses the newest technology. His receptionist is a terror. For my very first visit, she had me come in 45 minutes ahead of my scheduled appointment time, but didn't tell me she was doing so. The office was behind schedule, so I ended up waiting about an hour and a half before finally getting in the chair. She was also rude - when I was filling out the paperwork I accidentally missed a section and she came over to me and said, "You can't just leave things blank you have to fill this out too". I had to call and cancel my second appointment and she called me several weeks later to confirm that I was coming for the appointment that I had canceled. I tried to explain that my schedule had changed and I could only come on a particular day and if Dr. Cheng isn't working that day, I can never come back. It took her a while to get this concept. read more

I've been going to Dr. Flavio Cheng for over five years now, and he's always done a great job, through various procedures, from fillngs to crowns. Dr. Cheng is very easy to talk with and gives good clear advice; he's helped me to take care of my teeth and plan when to do needed procedures. His advice has always been sound. All of the staff in Dr.. Cheng's office are friendly and do a great job. Their new location on Mission is great too. read more

After going through TMJ symptoms for many years due to the grinding down of my bottom teeth, I finally had a nightguard made from Dr. Cheng. It worked very well and prevented further tooth erosion. Last year, I spent about 3 weeks in India and did not wear the nightguard. After this time, I developed problems in my jaw (clicking or snapping due to alignment issues) and earaches and headaches. Dr. Cheng suggested a Night Splint which is more therapeutic than wearing a nightguard.. The splint is helping to reposition my bite and align my jaw to the best position. It is like a miracle device for those that have TMJ symptoms but it is VERY IMPORTANT to make the splint an EXACT FIT! and......Dr. Cheng not only made this perfect, after a short follow-up adjustment, but explained every step of the process to me. I suggest anyone with any kind of bite issues or bruxism (teeth-grinding) to see Dr. Cheng and get the BEST professional help in the area. His new office has the latest technology and his staff are friendly, courteous and professional (especially Maria !). I have seen many dentists in Santa Cruz and Dr. Cheng is the best. read more