Very nice spa! Learned about them from a benefits fair at work, and they offered 1/2 off for my first appointment! I had a customized organic facial. It was very relaxing and everything smelled amazing. A few things differed from some other facials I've had at other spas in the past (not necessarily good/bad...just wanted to mention it). 1. There wasn't a strapless towel top to wear, but I still felt comfortable because I was under the sheet just like a massage. 2. They didn't pull my hair back in a towel or a headband, so I felt like it got in the way a few times. They did recommend products after, and I did buy one facial cleanser which had been nice so far. I always feel awkward at spas when they offer products. I didn't feel anyone was pushy, but I always feel obligated to buy something. I don't regularly treat myself to facials or massages, but next time I do I will visit this location! read more

Great massage in a clean and cozy environment. I heard about Flawless Day Spa via Groupon, and found a wonderful deal (~$30-40 for a 60 minute I Deserve It All massage). For the amount I paid, I was very pleased. However, do note that the 60 minutes actually includes the time spent leading you to the room, talking to you for a few minutes, and letting you undress and dress; it is not a full 60 minutes. The massage therapist was professional and effective, and would ask appropriately for feedback regarding the amount of pressure she was applying. I would come back again, although it is a bit pricey to pay full price. They do have massage packages that they allow you to split with others though, so I might try to do that instead. Also, note that this building is a little difficult to identify because there is no obvious signage. Follow Google Maps, and turn into a small parking lot next to a nondescript building, and that's it. When you walk closer to the entrance, you'll see their sign. read more

I had a great first experience at Flawless Day Spa. The location has a nice little vibe. The appointments were running a few minutes behind and I was a little annoyed by that, but I honestly it was only a few minutes and I don't think it would have bothered me much if I wasn't in a rush. I had a 1-hr massage with Tonya, who I think is wonderful. I will be back once my budget can allow another spa visit. Tips: - Check Groupon for a significant discount on your first visit! - It's located in an office park across from University Mall (the GPS directions are a little off) - The door you see marked "Restroom" is actually the door to the break room; the restroom is in the back of that room. So don't stand outside the first door looking silly like I did lol read more

OVER PRICED and use cheap products. Don't waste your money for any manicure/pedicure service there. Went for a gel mani/pedi and after 3 days polish was out. read more

FLAWLESS spa, wellness, and image - Gel manicure - Day Spas Near Me - Chapel Hill, North Carolina

Well, I finally caved in and instead of buying my typical facial, i bought a facial and massage combo for $79 off Groupon. This was my first visit to Flawless Day Spa and had high expectations due to the high ratings on Yelp. Booking was a bit difficult. They were fully booked about 1.5-2 weeks in advance. So it was kind of a bummer to have to wait so long, but it ended up working out. Communication between the staff via email was easy and responsive. Plus Points. Before I go on about the quality of my facial and massage, I have to explain what had happened just prior to it. It's common that spas send reminders and warn about the 24 hr cancellation policy. At Flawless Day Spa They are slightly more diligent about making sure you're coming to your appointment. Fine.. i get it. Time is money. Well, time is money for me as well! I showed up ten minutes prior to my appointment, it was a rainy, thunderous afternoon. Immediately upon arrive I am apologized to because there is a 10 minute delay due to a previous appointment running late due to weather. I thoroughly understand, my appointment will be pushed back a bit. I waited patiently and met Wendy, who did my facial. By the time I was shown into the room it was 25 minutes past my original appointment time. By the time I was on the table and Wendy started to work her magic, it was 30 minutes past. So because I waited patiently for my appointment, I would assume they would have bumped the next few appointments as well. After all I did pay money for a 60 minute facial... and like i said, time is money. The facial was just ok. I'm not sure if she felt rushed or what, but I've had dozens of facials before elsewhere and have never left with a film of dried "facial-mask" before. She did a lot of massaging of my face, some basic cleanser, checked for any extractions, the basics. When she said she was done, i thanked her and looked at the clock. The total time she spent on me was 35 minutes. I was shocked. I understand they have a business to run, but i waited patiently for my turn and so should the next. if they're not willing to make others wait, they should reschedule their patrons. Onto my massage with Tammy. Wow, her hands are amazing. I dont get a lot of massages because I'm just not accustomed to strangers touching me, but she did a great job with pressure, working every area and focusing on the areas that needed it the most. She was friendly, made me feel comfortable, and I definitely left feeling relaxed. But again, she started on me 5 minutes past the hour and finished ten till. So basically I paid for a 60 minute facial and a 60 minute massage but got a 35 minute facial and 50 minute massage. If i hadn't purchased a Groupon, I would have said something immediately. Instead, I'm saying it here on Yelp. Also, I have to note that when I got home, I rubbed my forehead, neck, and cheeks only to have that left over facial-mask peel off like dried elmer's glue. There was still residual seeds or exfoliating stuff under my chin. I duno, maybe that's how they do their facials - I'm just not sure if it's the correct way if I leave feeling like my face is dirty and need a shower immediately after i get back. Don't get me wrong, everyone at Flawless Day Spa is very nice, courteous, and sweet. But if you're going to put so much emphasis on the 24 hour cancellation rule and sending numerous reminders, the business should also be mindful of the patron's time. I would probably come back for another massage but maybe when they're less busy and have enough time for me? read more

She took my $385 that I paid in gift certificates and shut down and refused to refund. I don't know how that is acceptable.

I loved my facial so much, when I saw a deal on a 2 hour massage, I couldn't pass it up. I signed up for 2 hours of bliss with Sharon. When I got to their new locations (just across the street from University Mall), I was greeted warmly. Sharon asked if I wanted a Swedish massage or deeper tissue. Considering that I'd been having lots of stiffness, I went for the deeper tissue. Although I bruise easily, Sharon is so skilled that she didn't leave one blemish. By the time I walked out, I felt all loose and rubbery. Flawless Day Spa is the BEST Deep Tissue Massage in Chapel Hill because of all the techniques Sharon uses, each technique for specific body parts. Make an appointment. You won't be sorry. read more

When the therapist asked what kind of pressure I like, I told her very deep. She told me she normally runs "medium to deep" and would do the best she could. I have had dozens of massages in my life, and this one never came close to deep pressure. It was medium at best, but more often was light pressure. The "hour" massage also started at 4:10 (after 5 minutes of reviewing my chart) and ended at 4:50. Even with the Groupon, I didn't feel this massage was worth it and wouldn't recommend this spa to my friends. read more

My daughter, two granddaughters, and I had appointments for pedicures and manicures. Yvonda was great! Our ages ranged from 9 to 71, and she was at ease with each of us. We enjoyed the treatments as well as the repartee. Would gladly return...if Yvonda took care of us. Jane Wright read more

I have been to Flawless twice and purchased some services as gifts as well. The service is friendly, casual and responsive. I enjoyed the facials and massages I have received (I recommend Stephanie). They also offer you a glass of wine. The online booking system is easy to use, but I would definitely recommend that you book any weekend services as soon as you can. read more

I just got home after using a Groupon with Flawless Day Spa. Wendy was my aesthetician and she was very courteous and accommodating. My Groupon was for a facial which my fiance purchased for me months before, but I had noticed that in recent days they had another Groupon for Peels. I told Wendy that I had been wanting to try a peel and she had no problem giving me the peel instead of the facial. I loved the product that was used on my face for the peeling. It is all natural and smells wonderful, and I can already feel my skin feels much softer. The Spa is small and cozy and I felt relaxed just walking in. I have had different experiences in the area, but I think I found a place to go back to. I can't wait to be back to try another service with them. read more

The manicure I received was terrible. The gel cracked and started to break off in less than 48 hours after getting it done. I would not go here to get nails done. read more

FLAWLESS spa, wellness, and image - Cracked gel - Day Spas Near Me - Chapel Hill, North Carolina

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I tried this spa after learning about the business on Groupon. Pros: Paperwork can be filled out online ahead of time (no time spent filling out paperwork in the reception area and no need to print at home) The spa is cozy and comfortable. Everything is clean and well decorated. Cons: They are challenging to find and not at all flexible with late arrivals. The directions listed on the Groupon and their website are poorly worded and, thus, confusing. I tried calling to clarify and still had a hard time. We ended up being 4-5 minutes late because of being lost and then had to wait in line upon arrival (someone else was checking out and making a purchase that took about another 5-7 minutes). Upon walking into the massage room, the first thing the masseuse said "Just so you know, we're starting X minutes late." (AKA your massage time will be docked). I questioned this and got a cold response. I ended up being unable to fully enjoy my treatment because I started off in such a tense and irritated mood. The masseuse's communication really ruined the experience for me. I realize the importance of sticking to schedules, but these expectations and limits should be presented in a more warm and professional manner. I mentioned the experience to the receptionist who listened intently (she seemed more understanding and professional than my masseuse). I was offered some time in the steam room on my next visit (or something like that). I wasn't able to take advantage of the offer, though, as I was in town on vacation and didn't have the time to return again. The massage itself was okay. It was brief (as I was warned) and just didn't feel incredibly relaxing or even helpful for my body (you know, some massages are of the no pain, no gain type). My boyfriend gives an equally great massage and he's far from a professional. Takeaway: I've gotten tons of massages and this was my worst experience. There are many places to get massages, so skip this place and go somewhere else. read more

I bought a $39 for $85 Yelp Deal to use at Flawless Day Spa and used it on a Brazilian Wax with Nicole earlier this summer. First off, the owner, Wendy, was very responsive with the appointment-making and even clarified the location of the spa via e-mail, which I appreciate because it was a little tricky to find, although I do believe they have moved to a new location. The wax specialist, Nicole, was brilliant. I've had many waxes in my life, and hers was one of the most artfully done. She took the time to make me feel comfortable and was extremely friendly and did a great job with the wax. I had a great experience and recommend this place and Nicole! read more

Been flawless Salon & Hair Boutique is in this sweet little area of Greensboro. Mercedes, the owner does these to dies for hair weaves, so naturally beautiful, and high fashion. The good thing is, the salon is very reasonable price. The best! read more

Spray tan area was not adequate for changing or storing belongings while getting spray tan.. Spraying booth consists of dark stained sheets hung from the ceiling to form a small enclosure. While you are getting hosed with the tanning solution spray a fan is blowing wide open and its very chilling. I asked for a light color because I have very fair skin and the color was too dark even after the shower the next day. I informed the spray tan operator that this was my first time getting a spray tan and she did offer any hints, tips, or advice. If I had not read up thoroughly on the process before I arrived my result would have been suboptimal. I will not go back. I was shushed for talking in a normal tone at the front desk as well. This "spa" is absolutely nothing special. Would not recommend at all read more

I have been to Flawless Day Spa at least 8 times for massages and it is always a great experience. The staff are so friendly and helpful and the massage therapists are amazing; they go above and beyond to meet your specific needs. Stephanie and Tanya are excellent!! You will not get a run of the mill massage here that's for sure. Theses therapists are trained in several techniques and use them to ensure that you have a great experience and feel better. There's no need to try any other spa, Flawless has all the services you could want, competitive prices, clean, and they have plenty of specials. I always look forward to going back. read more

FLAWLESS spa, wellness, and image - Day Spas Near Me - Chapel Hill, North Carolina

I went for my second visit today. Previously, I had a mini facial and an exfoliating massage with which I was very pleased. Today, I had a deep tissue massage. Dell was my massage therapist and she is amazing! It was a wonderful massage in a relaxing atmosphere with kind and cheerful people. I will assuredly be back. read more

Great experience- walked in got my massage walked out... seamless service, good, relaxing massage... went on with the rest of my weekend. I'd recommend it to friends & family; I'll be back. read more

Theresa have me a fantastic massage this morning. I also had a facial which was okay. Skin felt great but the facial itself was not anything special and her hands were cold. I'll be back for a massage and will give the facial a second shot. read more

Always happy with my services at Flawless day. I love the facials! It's not the kind of day spa where you want to hang out all day but it's a great place to pamper yourself in between meetings or errands. read more

FLAWLESS spa, wellness, and image - Day Spas Near Me - Chapel Hill, North Carolina

I used to think this was a decent place but got out of the habit of going here. I came across a Groupon by them and decided to give them a try again. It had been 2-3 yrs since I had gone there and asked prior to going if I would be considered a new customer again with a Groupon. I was assured this was no problem prior to booking my appt. Upon arriving I was notified that I would owe an additional $40 since I had been there before. This place is a rip off. I asked the speak to Wendy the owner and was sent some other woman who told me the same story. I stressed I had called and they approved me as a new customer because the lapse of time. They said no they were not going to honor what they said on the phone. Buyer beware!!! Low class place in a nice town. UGH. read more

Came here for my first massage ever with my partner as an anniversary present. My massage therapist was Tonya and my partner had Andy. The ambience was perfect and very very relaxing. My massage was perfect and Tonya even targeted areas to help with my sciatica. I highly recommend this location for anyone looking to have a relaxing massage with highly trained professionals. read more

I used a LivingSocial coupon here for waxing. Annette was very professional and friendly! They have weekend hours which was wonderful and I was able to schedule the day and time I wanted with only 2 days notice. Parking was very accessible and the salon itself was clean. The only reason I didn't give it 5 stars is because at full price the services are a bit on the pricey side. read more

I bought this deal off Livingsocial where I received a Brazilian wax and an eyebrow wax for a special price. Upon arriving at the spa, I was greeted courteously by the owner of the spa (which i didnt know at the time :) ) I was seated and was asked if i would like a beverage, which was very nice. My waxer was Annette and let me tell you she is sooooo sweet and understanding!! She took her time with me (this was not my first brazilian by any means) and she used a hard and a soft wax on different parts of my skin. Furthermore she extracted some ingrown hairs without me even asking! She is really wonderful and lively and i will definitely be returning to this spa in the future. A real gem!! P.S. I heard the massages are to DIE for! lol read more

I'm giving this place two stars instead of one because my husband had a massage with Nell and enjoyed it. Unfortunately, my experience just a few days later with Stephanie was very different. Let me preface this by saying that I called the spa and left a message immediately after my service and said that I had not had a good experience and that I would like a call back. I have not heard from them, though they had all afternoon to get back to me. I didn't complain directly afterwards because my masseuse was hanging around the desk. Also, shockingly, the receptionist didn't ask how the service was! Stephanie asked me in front of her how I felt, to which I responded, ok, thanks. But that was it. I have had well over 50 massages, many of them in NYC spas. So my standards are high. But I've also been to much less froofy spas in small towns, etc. I've never had an experience like this. By the way, we used a groupon. It started out ok: Stephanie was friendly. But it quickly became apparent she was TOO friendly. She kept talking as she began the massage! She started telling me about all of the other services the spa had to offer. I was shocked, as the last thing I wanted as I was trying to relax into my spa was a sales pitch! She also asked me where I was from, and started talking about how she got her job at the spa. Really weird. It's not like I struck up a conversation with her, either. She was driving that train. Finally, when she started talking about how nice everyone was in the south, she got the hint when I didn't respond, and she stopped talking. That is, until she dug her knuckles into the meaty part of my hand as she was rubbing it and I let out a yelp. I have never before had pain like that during a massage (and I've had some deep work). She was apologetic but it really put a damper on the massage and I asked her to stay away from the hand because it really hurt. (It felt mostly better by the end of the massage.) Although she had hurt my hand, I told Stephanie instill wanted firm pressure. I requested deep tissue, and that is what I wanted! When she asked how the pressure was, I told her to go firmer, to no avail. I also told her at the outset that I needed her to focus on my neck and shoulders, and she promises to do so, but she spent maybe ten minutes on them and most of the time doing a very weak Swedish massage of my limbs and feet. O kept thinking she was on a go back to my neck and shoulders, but no. It was awkward to keep haranguing her about the pressure, especially after the hand incident, so I let it go. Usually I feel amazing after a massage, but when Stephanie finished (5 minutes early, I might add), I felt stressed and sore. A terrible massage, a really disappointing and upsetting experience, and even worse that I haven't heard back from the spa. read more

When I first walked in, she asked if I would want to have the bed warmer on, I said yes, but the bed was cold for the whole time. I told my masseuse that I was having back pain, she didn't ask where it was or seemed to care. After she started I pointed to her where my back was hurting, she lightly pressed around it for less than a minute and moved on. When she was massaging my neck she was pulling on my hair and it was very uncomfortable. She put my arms outside of the blanket, and the cover was damp and cold. I said it's cold, and she said you're almost done any ways. The whole thing seemed really rushed. I will not be back again. read more

My mom really enjoyed her massage here but I could care less to take her back. I walked in with my baby to check my mother in because she doesn't speak much English and the receptionist in the front is just rude. The first thing she did was shush my baby and comment on how children weren't allowed. I'm not that stupid or inconsiderate to bring a baby with me for services. read more

Gel manicure was very poor quality. Got a Groupon package for gel mani/pedi and still felt I overpaid - polish was chipping within hours, and peeling off within 24 hours. read more

terrible experience before i even walked through the door. will never return. customer service is terrible. hated everything about it. They continue to comment on the post to try to make it seem as though it is my fault for what happened but their receptionist was rude from the time she got on the phone that has nothing to do with me. It is not my fault that they overbook their technicians to the point where you can't run 5 to 10 minutes late for your appointment without either not being able to make a new one and them taking your money Or you receiving half of the service that you're paying for. Like I said they can make all the excuses I want to in the comments, the customer service is terrible read more

I think the people are wonderful and it sounds like massage/facial services are great.... But, i bought a groupon for a gel mani/pedi and was pretty disappointed. It is NOT a nail salon, i sat in a desk chair with my feet in a soaker tub. The color selection was very very limited and the polish isnt very thick. It took several coats of gel and my nails feel squished. There is also gel polish on my skin and the painting is mediocre. The nail art is really bad and I shouldn't have let her keep it on there because i felt bad that she tried so hard, and she really was very very nice, and we both wanted to get out before the snow. Unfortunately I am no left paying double to have it taken off and re-painted somewhere else. I've attached photos. read more

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My massage was weak at best. I mentioned to the woman that I had some stress in my neck and shoulders and to please apply more pressure. at best I felt like I had somebody just putting a little lotion on my body it was not a very good massage at all but I had had good massages there in the past read more

I had the second half of my groupon, a facial with Nicole today. Also excellent. She is very skilled, heard my concerns and address each one. They seem to have an excellent staff and offer specials that make going back easy and affordable. I love that I can pamper myself so well and not break the bank. read more

I recently went in for a facial and massage groupon. Both services were outstanding! My skin feels the best it has felt in months-- the cold weather has nothing on that facial! Then Laura came in for my hour massage. She was extremely thoughtful and asked really appropriate questions to get to my exact goals (That I didn't even know I had) for the massage. This was the best massage I have had in the area. I left feeling both relaxed and invigorated. I already have my next appointment scheduled. read more

Awesome Spa! They use Eminence products, for facials, which are organic & smell wonderful! I loved my massage & facial! Definitely going back very soon!! read more

I've been here more than once, and while the services themselves have been wonderful (4 stars!), I am only giving 3 stars due to scheduling/check out/promo terms & conditions issues. I guess it boils down to the fact that the front desk staff is often misinformed, can be rude, and definitely don't do the clients any favors with regard to informing them of the terms and conditions of promotions. 1) It seems the front desk staff are not sufficiently trained on the terms and conditions of promotional offers, the wording of these offers, and the capabilities of the online scheduling system. They can be rude and accusatory over things that they are clearly misinformed about or assume you know even though they are not written anywhere. More details below. 2) Limitations on promotional offers over email are not clearly spelled out on the email. If it is not going to be spelled out in writing, it would be helpful if the person at the front desk explained the terms & conditions when scheduling the appointment--but this has never happened. Even after I ask questions about the promo and try to schedule a service, the customer service-oriented thing to do would be to point out how the promo might and might not apply, in case the customer is relying on that promotion. This does not happen and consequently, I have always been left surprised when I go to check out after an appointment to learn that a promo does not apply or does not apply entirely as I expected. To their credit, the first time this happened to me, when I scheduled via phone, they courteously extended the promotion (which was apparently only for existing customers) to me because of the misunderstanding (it is not written anywhere in the email that this is only for existing customers, so when I was forwarded the email, I thought it applied to me), but then when I showed up, this had not been communicated to the checkout person, and I had to explain the whole situation all over again and feel like a haggler. What a buzzkill! 3) I received a promotional offer from them by email, which clearly stated "Redeem this offer and book your appointment online, by phone, or in person." I followed the link and tried to schedule a service online, but it appeared that due to the nature of the service, there were no openings - ever, even months and months down the line. I figured this was an error in their online scheduler and called. The person I spoke to on the phone rudely explained that if I want to use the promotion, I should be scheduling online. This was off-putting for several reasons, the most of which is the fact that the email itself SAYS TO BOOK ONLINE, BY PHONE, OR IN PERSON! Yet, I was chastised for trying to book by phone. Of course, they were able to find several available openings the following week and beyond for the service despite my online difficulties, which is what I tried to explain was the reason for my calling in the first place (since apparently it is so irksome to them that I be calling to schedule an appointment). But not once did the person apologize for the online scheduling difficulties. Starting off on that wrong foot only led to further frustrations of the ilk I have already described. Once you get past these frustrations/affronts, the services themselves are enjoyable. But now that it has happened more than once, I can't say I'm excited about returning to give them more business. It's like pulling teeth to get the front desk to think about the customer's needs/perspective! Bottom line: Given the caliber of spa this is trying to be (not some walk-in 15-minute express treatment sort of place), I would expect more courtesies from their front desk. read more

I'm giving them 2 stars for having a crap website and purchasing system. I tried to surprise my wife with some time by herself but they informed her the services I purchased were not available. Thanks for ruining the surprise. I gave them the second star for promptly refunding my money. Beware of their website, it's not up to date with their actual services. read more

I am not a regular massage-getter, so keep that in mind. Prior to my massage here, I had one massage 5 years ago. I got the Groupon "Deserve It All" massage, which was a steal when comparing the full price of massages. I opted for a combination of a Swedish massage and hot stone massage--and am really glad I did! My masseuse was Tonya, and she was very sweet and did exactly what I asked for---a massage that would leave me feeling less stressed, and less tense. The facility was clean, the location convenient, and the front desk friendly. I would definitely recommend this place for fellow people who get a massage every once in awhile (or 5 years lol). read more

I purchased a living social for a facial. What a complete waste of money. My "facial" consisted of cleanser, scrub and the mask. I could have done this at home with my own products. If you want to go to a real spa, get your money's worth and receive excellent treatments, go to http://latherapiespa.com/ in Cary. I will never go back to Flawless. read more

I've been here three times now. First, had a massage with Andy...awesome. Then I had a massage with Sara...again, awesome. Then I was gifted a facial with Wendy, uh, amazing!!! This place ROCKS!!!!!! Love the staff, love the location, love the wine. read more