Ask for Ed!!! I've not had a better retail experience, Ed was incredibly knowledgeable and helpful…read more As a new runner I felt very confident I was setup for success (I was!!) :) I have wiiide feet and high arches, Ed was able to set me up with a pair of Saucony Ride 19's based on my 3d scan and measurements and they are so unbelievably comfortable. I will absolutely be buying another pair (from Ed) once I wear these out!!!!

Service here is top-notch - especially from Ed. There really is a difference in letting pros help…read moreyou figure out the best show for your foot shape and gait. I got into a great pair of shoes that fit right and are comfortable despite being on my feet 12 hrs a shift. Thank you!

These guys are absolute experts. I went in with what I thought was a problem with my shoes. After…read moretrying on two different pair, George suggested a fix that worked beautifully. I've been here before and the service has been stellar each time.

I am giving them 1 star because I can't give zero. I walked…read morein at 10, when they opened, behind 2 other people. I was told, rather rudely, that I needed to check in. On a wait list computer. I was a first time customer so I didn't mind checking in. (When I said, "thanks, I didn't know there was a check in", I was told, "well now ya know" by the sales associate who was clearly finishing his breakfast while talking). Another customer came in but she didn't check in on a wait list. When the 2 customers before me were finishing up, the sales associates ignored me and my wait list check in and helped the woman who came in after me. I waited 35 minutes to talk to a sales person and I checked in as told, only to be overlooked and ignored. In this day when $120 is a LOT of hard earned money for shoes, I'll go anywhere BUT here.

Our shopping experience was excellent. The sales associate listened to our concerns and needs and…read morefound exactly the right type of shoes that we needed . I highly recommend getting your running/walking shoes from this business. Service was absolutely outstanding.

I came into this store with every intention of walking in, pointing to a shoe, being like "I'll…read moretake this in a size 9" and walking out. It was clear as soon as I walked in that this was not THAT KIND of establishment. It's not enough for you to think you know what you want, they want to make sure you buy what you, your body, your legs and feet NEED. Christine, the sales person, was very intentional and methodical. She measured my feet, even though I knew my size, she checked my arches, she watched me walk, looks at my steps, and how my ankles and feet moved and asked why I was in the market for new shoes. Then she selected what she thought I needed based on my needs and my build. In the end I tried on seven pairs of shoes. I walked out with the shoe I wanted but not because I wanted it, because I knew they were the right shoe for me. Christine was unrushed, patient, knowledgeable and genuinely interested in making sure i had the RIGHT SHOE. I've worn them every day since I bought them two days ago and my walking routine has improved so much! I also ended up buying sunnies, anti friction balm and a foot massager. After her great service just buying a pair of shoes did not feel like enough!

I was a little confused because it's not jackrabbit my customer service guy Devon I think it was…read moreawesome. I'll be sure to go back again, but I wish you put the correct name of the store.

I wanted to go in on a beautiful Saturday for a fitting and to buy a new pair of running shoes. I…read morewas easily willing to spend between $130-$160 depending on the brand, but instead I spent nothing because the store was closed and a sign was posted on the door. This was around 3pm, don't know if they had a lack of employees or what. I'll take my business elsewhere.

I went in to get new pickleball shoes. Nice selection and was assisted by Brody. Was very helpful…read moreand provided good recommendations and advice. Found a pair that fit well and then checked out. Two ladies were at different registers and I spoke to both--I believe Stephanie was the lady on the register that I went to. Both were very nice and professional. This was my first time in this store. I will definitely be back. These are the kind of employees that any business would be thrilled to have.

You guys are a holes, I was a regular customer for years. I had one bad delivery services from the…read morecourier of missing package that I never receive. You guys did not not lose anything on the transaction because the courier company pay for the lost package. You banned me from ordering from you guys anymore without me knowing about it until I contact your customer services. I hope your loyal customers see this comment and see what a bad company that you guys really are. I will never recommend your company.

While I didn't buy a pair of shoes, I thought the service was great! I'm a half size and that…read morerequires some finessing to wear Doc Martens. The salesperson tried everything to make it work for me but alas the Mary Janes just weren't a good fit for me. She tried insoles and ankle supports and several sizes and I still walked out of them. Going down a size further didn't work either. She was so patient and so helpful. And when I thanked her for doing so much to try to help me find the right fit and then for them not to work - she said that she really enjoys helping customers find the perfect Docs for them. And I did eventually get a pair of boots and they're a perfect fit.

Far and away the best place for shoes, whether running, walking, riding or standing!! From the…read moremoment I walked in, I was greeted with friendly hellos and the most helpful staff! Cindy and Rachel answered all of my questions and they made me feel valued, even though I am not a runner. I walked out with 2 pairs of shoes, socks and three of the Queen City Running t-shirts!!!! (T-shirts are made with the softest cotton and are $5 with a shoe purchase! $5!!!) I wish I could give more than 5 stars for this fantastic gem of a store!!!!!!

I needed new trainers and was not sure what to get. Erin was very friendly, knowledgeable and…read morepatient with me. Great shoes, great price and a fantastic buying experience. I highly recommend stopping in for your shoes.

I was walking around Ludlow trying to find somewhere to pick up a pair of sandals, and not having…read moremuch luck -- saw some shoes in the window of this place so figured I'd at least stop in. Well, I didn't get any sandals, but 45 minutes later I happily walked out of there with sheepskin boots, a pair of alpaca socks, some knitted wool mittens, and a lot more knowledge about sheepskins, rug making, and how to choose sheepskin boots. I probably would've left with more if I hadn't been called away for something. Greta is really great - so thorough and helpful, but not in a "sales-pitchy" way. Love this place - I will be back whenever I'm in Cincinnati. GREAT for unique, good quality gifts (though all the *gifts* I bought were for myself )

Always a joy to visit... nicest lady in the world works there.... Lots of kool,hip and affordable…read morehats.I bought a winter hat and probably 5 summer"cat hats" or newsboys in the last 8 years.Stop in and I'm sure they have one for you..They let you park in the drug store lot if you can't find a place on the street.