Ask for Ed!!! I've not had a better retail experience, Ed was incredibly knowledgeable and helpful…read more As a new runner I felt very confident I was setup for success (I was!!) :) I have wiiide feet and high arches, Ed was able to set me up with a pair of Saucony Ride 19's based on my 3d scan and measurements and they are so unbelievably comfortable. I will absolutely be buying another pair (from Ed) once I wear these out!!!!

Service here is top-notch - especially from Ed. There really is a difference in letting pros help…read moreyou figure out the best show for your foot shape and gait. I got into a great pair of shoes that fit right and are comfortable despite being on my feet 12 hrs a shift. Thank you!

Be careful when ordering shoes from this business. They make you order what you don't want, then…read morecharge you to try to return what you didn't want to start with. At no point was I told, nor was there a sign of a restocking fee. It took over two weeks to get the shoes I wanted. I gave up and ordered from Zappos (what I should have done in the first place, but I was trying to support a local small business). When I tried to cancel my order, the owner insisted on charging me a restocking fee on a pair of shoes that I didn't want to start with. When I called this morning to cancel, they couldn't even cancel my order over the phone. I will never do business with them again. I've got better things to do with my money than to waste it on dishonest businesses.

I'll always get my running shoes here now. They are very helpful, and they know what they're…read moretalking about. I thought I'd found the perfect shoes at the store the last time, but I went this afternoon and found some even more comfortable shoes. Finding the perfect shoes is worth the money!

Best service I've ever received buying a pair of shoes and not just any shoes; specially ones best…read morefit for my feet! George was so accommodating and kind through out the whole process and explained everything to me!

These guys are absolute experts. I went in with what I thought was a problem with my shoes. After…read moretrying on two different pair, George suggested a fix that worked beautifully. I've been here before and the service has been stellar each time.

Back to get my second pair of shoes. Last time, they were out of the Brooks in my size/ After a few…read moreweeks, I noticed I should probably try a half size smaller. The person helping me showed me a hack to tighten my heal. Got to love it. I even got $15 off. Go here to get walking/running shoes right.

Great selection of shoes with help to find rhw right ones. The staff is attentive. High end running…read moregear and socks also.

I was a little confused because it's not jackrabbit my customer service guy Devon I think it was…read moreawesome. I'll be sure to go back again, but I wish you put the correct name of the store.

I wanted to go in on a beautiful Saturday for a fitting and to buy a new pair of running shoes. I…read morewas easily willing to spend between $130-$160 depending on the brand, but instead I spent nothing because the store was closed and a sign was posted on the door. This was around 3pm, don't know if they had a lack of employees or what. I'll take my business elsewhere.

Our shopping experience was excellent. The sales associate listened to our concerns and needs and…read morefound exactly the right type of shoes that we needed . I highly recommend getting your running/walking shoes from this business. Service was absolutely outstanding.

I came into this store with every intention of walking in, pointing to a shoe, being like "I'll…read moretake this in a size 9" and walking out. It was clear as soon as I walked in that this was not THAT KIND of establishment. It's not enough for you to think you know what you want, they want to make sure you buy what you, your body, your legs and feet NEED. Christine, the sales person, was very intentional and methodical. She measured my feet, even though I knew my size, she checked my arches, she watched me walk, looks at my steps, and how my ankles and feet moved and asked why I was in the market for new shoes. Then she selected what she thought I needed based on my needs and my build. In the end I tried on seven pairs of shoes. I walked out with the shoe I wanted but not because I wanted it, because I knew they were the right shoe for me. Christine was unrushed, patient, knowledgeable and genuinely interested in making sure i had the RIGHT SHOE. I've worn them every day since I bought them two days ago and my walking routine has improved so much! I also ended up buying sunnies, anti friction balm and a foot massager. After her great service just buying a pair of shoes did not feel like enough!

Shoes - Great! Store - Good deals, sometimes but not a fan of the staff or receipt policy…read more I have to begin by saying, I love Clarks shoes. Their great. Unfortunately they've discontinued the particular model I've been wearing for a number of years, but I'll find something similar. I've purchased shoes from this Outlet Mall location several times. Every few years, I go in, find my shoe and I'm done. I'm a targeted typical guy shopper. As much as I love shoes, I know exactly what I want with Clarks because I've been wearing the same model for years and just buy them over and over. Sometimes, I do take advantage of the "Buy One Get One 50% Off" deals. Recently I went to get my "usual". I couldn't find them. I looked online and that is when I discovered that my "go-to" Escalade model has been discontinued. Fair enough. So, I found an alternative. I took my would-be shoes up to the counter to purchase where there were two ladies working. As the section I was in is close to the counters, I can say I'm using the term "working" loosely. They had simply been chatting at the counter during my visit. Not a dig at them as I'm sure there was nothing really to do and none of the dozen or so shoppers in the store needed help. It's been common for years at some stores to ask you for your phone number, email address, date of birth, blood type, etc., to enroll you for their benefits program. I'm simply not that guy, so I declined to give my email address. The woman at the counter then informed me that she could not provide a receipt to me without my email because they've gone "paperless". *Pause for a moment of clarity* - I have nothing against "going green" and/or reducing waste. I commend it most of the time, actually. But a receipt? Now, I've gone to places of business where I purchase one or two items and receive a receipt between 12 and 18 inches, containing enough text that's nearly worthy of a hardcover publication. Transaction details, maybe return policy, done. Nobody needs more text on a receipt than in some of the books in the bible. God bless. Aaaand, we're back....... So I ask the woman, "so if I don't give you my email address, you can't give me a receipt and if I have any issues, I can't return or exchange the shoes?" "Yes", she replied. I then surprisingly, yet politely, said, "oh, okay. I didn't know that. Thank you anyway." and headed for the door. As I was walking out, I heard the two hard-working busy-bees laughing about the exchange. Now, I'm not Grandpa Grumps or anything, rambling with tales of "back in my day...." for everyone to not want to hear. But, like many, I have suspected that in the early days of agreeing to the "can I have your email address for our rewards program", some companies have sold that information which then resulted into the hundreds of junk emails that I currently receive, to this day. The only other explanation is that I am an incredibly popular guy. (I'm not.) This was my first time hearing of this policy change. I guess some stores do it. They say it's to reduce and go paperless and sometimes, I guess I can respect that. Well, the amount of paper you shove into shoes and shoeboxes says otherwise. Use recycled paper for your receipts. But I could have done without the "can you believe that" / "OMG" laughter from the snarky little bit*hes behind the counter. Would I go back? Fcuk no. Look, I get it. You say you're reducing waste. You're not. You want my email address for that? It's bulsh*t and a blatant lie. You, like other businesses, have an insatiable need for personal information for your own marketing needs (understandable) and to sell (greed). It should be my choice to release that information to you. So, for that reason, I'm out.

Came here on Sunday 1/18/26 and there was a middle aged lady with blonde, wavy hair and glasses…read morethat was assisting my mom with shoes. My mom isn't the easiest person and as particular as she is, she's also indecisive but the worker helped her with such patience and grace. The employee was kind, helpful and thorough. I would recommend coming to this store just for the excellent customer service she demonstrated.

Unheardof is just a great store! The atmosphere created by the workers and owner is second to…read morenone. The first time I went into the shop I was hooked on the incredible selection of shoes. These are not your everyday sneakers! There are so many designs you won't find anywhere else. I have now been back to the Unheardof store multiply times. Each time finding more cool shoes and some very unique shirts as well. The customer service is always excellent! What also makes me recommend the store is the reasonable pricing. Quality high end items at prices that one can afford.

After discovering and following Unheardof on Instagram and often seeing shoes and sometimes…read moreclothing I liked, I finally stopped into the shop. Now I wish I had known about them years ago! But that probably would have cost me a lot of money over the years. A specific pair of shoes brought me in and even though they didn't fit the way I liked I quickly found another pair. I ended up purchasing a nice pair of brown leather Nikes. The selection of shoes consists of skater and hip hop style sneakers from brands like Vans, Nike, and Adidas. They appear to carry limited edition styles from all the brands. Before I left the store I looked around at some of the clothing. There were t-shirts, hoodies, jogger pants, and jackets that followed in the same athleisure style as the shoes. There was even a small discount section in back where I found an awesome Alpha Industries flight jacket for half off. As soon as I tried it on I knew that I couldn't live without it. They carry both men's and women's merchandise, however, the selection for men is noticeably larger. The women's selection is similar to men's in both brands and styles. Unheardof also has it's own brand of clothing. I noticed that one section of the wall was covered in skateboards so I assume those were for sale as well. The store is clean with a hip boutique feel and lots of colors and open space that feels welcoming and makes it easy to shop. The employee that helped me was nice, helpful, and polite. I had a great experience and will definitely be back.