Fantastic guitar service from a knowledgeable luthier. Would trust him with any of my guitars.read more

Was struggling with my Easton acoustic until I got it set up by Weston Insturuments - WOW what a…read moredifference. Now it is so much fun to play, I can't put it down. They said it would be a week but it was only a few days. Thank you Ian and team!

Got good advice, which is what I was looking for as equipment is same and priced similar to other…read moreoutlets. Challenge is that installation costs were outrageous, and had some issues. Had to run 4 speaker wires from controller in unfinished basement to the kitchen, which was being renovated and installer told he could cut holes anywhere as needed. Young inexperienced wire puller could not tell me best locations for speakers and ran into issues, so called in Supervisor, who I nearly kicked out of my home for being so rude as I messed up his schedule and he was told the ceiling was open. So we go things wired and when ceiling was repaired 2 gents came in to install the gear. They left a couple of greasy thumb prints on my new ceiling, and didn't have the proper tool to full cut out one speaker hole, which which my contractor completed. I don't begrudge folks making money, but for the few hours of installation effort, I paid just under $1,000 for a simple, non-complex job. And SAV does not take a cut of that I'm told, so contractors are being paid crazy amounts. Should have negotiated this on a per hour basis, perhaps you can.....

What I like about this store is the spaces set up with their TVs and surround sound. I could sit…read morethere all day and watch several TVs! They've got HUGE screens! One room is set up with a sample of a family entertainment centre, complete with easy-boy chairs, and looks just like what you'd want the movies to be - so comfortable. One set of seats even rumbles and shakes when the movie is showing a bumpy road! Ok, maybe this is a bit over the top for most of us, me included! But can you imagine watching the Olympics here?!! They do sell stereo equipment, but I think their TV selection is their big movers and shakers. Very impressive! I bought a gift certificate there. Very convenient!

Love this luthier!…read more Full disclosure - I don't play an instrument! My review is based on experience I have as a parent of a music child and as a volunteer with a music organization where I have interacted with him via phone. I think very highly of Guy. He supports the music community, he gives honest opinions and good advise - and, from the reading I've done generally researching luthiers he also makes *wonderful* instruments. He also happens to have a beautiful selection of bows! Note: Check his website for hours - it may be best to book an appointment. Would I return: Yes Would I recommend: Yes

An excellent luthier and pleasant and professional…read more Guy and his colleagues do excellent restoration work but also make fine cellos. Strad magazine had a good write up of his workshop in the May 2017 issue, although I'm not sure if that's available online.

A wonderful relaxed environment, and very knowledgeable staff…read more A great variety of beautiful instruments. I'm delighted with my purchase, well worth a journey into town.

Metro Music is awesome. Danielle the owner is an old friend by now. I drop in and play guitar often…read morejust because the store is so welcoming and friendly. There's nothing quite like a small locally owned business. Danielle and her staff are experts at what they do and will set beginners and expert musicians alike up with just the instruments and accessories you need. I've bought several things from Metro Music including a guitar, strings, stands and so on. I've always been 110% satisfied with the friendly local service and the quality of my purchases. Thanks for contributing so much to the Glebe community Danielle!! Nigel Shaw, the Glebe, Ottawa.

Thank you Andre for recommending Mayuko to be our piano tuner. She came today and was very friendly…read moreand professional. She even loved our dog! She tuned the piano competently in about 1.5 hours and charged a reasonable price ($125). We will definitely have her back!

super great store. have everything for mechanical or electrical.. good staff great serviceread more

Over I really like Princess Auto. Definitely favorite especially because of their no-hassle return…read morepolicy. This review is related to their own product review on their website. I always wondered why there are so few reviews for such a popular retailer. I discovered recently it's because they don't allow any critical or negative reviews - even the slightest ones on their website. I wrote one review for a product that was moderately critical and it never showed up on their website. I recently submitted a 3 star review for a mini excavator I paid $10,000 for. The purpose was to provide them and their customers an honest opinion of what I liked and disliked about it so prospective purchasers could make an informed buying decision. After a couple of days, I got this email from them: " Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" So what's the point of sharing if honest reviews aren't allowed??? I rely on reviews to make informed purchases. I would have expected more from Princess Auto.

I have purchased many used computers over the last 40 years from T.E. Elliot used to pay attention…read moreto the sales dept . I tried to look at some used machines today on line , but was informed by the sales rep (Gerardo) that they no longer sell used (refurbed) desktops to Canadians . Only to Americans . I guess I will have to shop there from now on... David J. Potter , in Ottawa March 27, 2022.

I would give this place ZERO stars if I could. Horrible service. I was lied to consistently…read more I don't usually give negative reviews, but I feel it's my duty to warn people about this place.

I've been dealing with Long & McQuade for over 11 years, mainly with the Kingston, ON store, and…read morehave always been super impressed with their service and professionalism. Unfortunately, my recent experience at the Hunt Club Rd store in Ottawa was the complete opposite. I called ahead about selling a pair of Yorkville EXM Mobile Tower speakers -- only a year old and in great shape. The person on the phone said to bring them in so they could take a look. I drove an hour to get there, only to be ignored for several minutes when I arrived. When someone finally spoke to me, they didn't seem to know what I was talking about. (It's surprising, considering Yorkville is one of the main brands Long & McQuade carries.) After some confusion and checking the computer, I was told, "We already have five of those; we don't want them." That could have easily been said over the phone before I wasted a two-hour round trip. I later called the Hawkesbury store, and even they couldn't understand why the Ottawa location wouldn't take them -- especially since they could easily be used as rentals. If you value your time, avoid the Hunt Club Rd store. I've had nothing but great experiences elsewhere with Long & McQuade, but this location missed the mark completely.

I can't say enough about the wonderful customer service and help I had from Joseph (Joe) Fraser. I…read more originally made the mistake of ordering a Bassbreaker 15 head from Amazon, thinking it was the combo, and was helped by Joe to find a suitable speaker cabinet for it. When i got home, I wasn't able to get sound from the setup. Joe first tried helping me troubleshoot on the phone and when nothing helped he suggested I bring the combo in and we'd be sure to get it working. He was so warm and comforting at a time when I was feeling a bit overwhelmed tbh. Well, it turned out there was a problem with the Bassbreaker I ordered from Amazon so understandably, the best L and McQuade could do was send it in for a repair estimate to see if they could repair it and he suggested I also contact Amazon directly to see if they could offer a free repair just to cover all the bases. Joe was so kind and patient and suggested we look at other amp combos in the meantime. As fate would have it, they had just received a used combo amp and speaker that was a great deal and fit my needs perfectly. It was obvious Joe just wanted to be sure I was happy with no pressure. We ended up exchanging the original cabinet he sold me for the great combo setup. I am 75 and it is so much better for me to deal with the combo vs an amp and separate speaker. I have been playing with the used combo I settled on and it sounds amazing Making it even sweeter was that I was given a refund through the exchange. No upselling. It's caring people like Joe Fraser who just want a happy customer that ends up with the best option for their needs that will keep brick and mortar shops operating :). Thanks Joe from the bottom of my heart. A huge shout out to Terry Calder, the repair guy too, who keeps my prized acoustic well maintained each year. I wouldn't trust anyone else. Great team at Hunt Club. That obviously says something about management at this location too for hiring the right people. Thank you :). Myra Bourne Ottawa