1. The Source

    1. The Source

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    Nepean, ON

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    The Source

    3.0 (2 reviews)
    Closed 9:30 am - 9:00 pm

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    Apple Store - Ottawa - Day's over

    Apple Store - Ottawa

    2.3(29 reviews)
    5.9 km
    $$$

    I am a big apple fan, however the customer service at this location is terrible. I tried to book an…read moreappointment, it's a machine gives you a link. Yada yada yada I wont focus on this since thats how it work in all apple store. I have a apple 12 pro Max under warranty with apple care. The New phones do not come with the USB-C wall charger anymore. They also changed the wire so it dont fit the block I own anymore. We tried to exchange the wire that no longer work. They told us because it is a few month old it is no longer covered. We didn't keep the receipt so it could be 8 month or 11 month. We bought the new adaptor USB-C because we can no longer charge the phone. When you sale your old phone you give it with the charger and block. However with the price of $25 each I don't keep too many extra. We had each purchase a block and one wire. I had two and one is definitely more then a few month old (past the one year) The line was not as packed today as on other days. We were able to get service in about 35 minutes. The lady was trying to push sales of more wires and blocks. Letting us know that they would be covered if we did. I was always under the impression that apple care was good for things like that. Nothing was explained it was just a hard no. We made sure to ask for the receipt to be sent via email. That way we wont lose it. Apple Win

    During my repair appointment, the technician confirmed that my phone had failed a hardware test…read more However, despite being within my warranty period, they refused to repair or replace it. Instead of addressing the issue, the managers were dismissive, offering excuses and trying to dance around my questions rather than honouring the warranty or providing a real solution. After wasting my time with unhelpful responses, I finally gave up and left. An extremely disappointing experience. This store and Apple has lost my business, I won't be purchasing from Apple again and I don't recommend anyone purchase Apple care warranty. The lack of professionalism and customer service was unacceptable especially considering the costs of their products.

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    Apple Store - Ottawa

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    The Source - mobilephones - Updated July 2026

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