I highly recommend Snell. they are dependable and honest. They have always addressed my problems…read morepromptly. They are the best!!!!

These guys are straight up the most honest people you could ever want doing your work. If it's a…read more$20 repair, they will charge you a 1/2 hour service fee and take care of your problem. Unbelievable service. Great to know 100% honest people still are here to service the community.

Pricing a bit high .. But they showed up on Time, did the…read morejob and left They r about 25% higher than others

Always get a second opinion with them. T hey told my daughter her water heater could explode at any…read moretime and her tub and shower were full of mold and needed to be replaced. Bid was $15000. She got a second opinion and was told neither was a problem that was urgent.

this guy never showed up to the appt never called or responded. This company seems like a scam…read more. They have your address and phone.. they talk on the phone one day and can never seem to be found the next few days by phone and literally never show up for appt and never arrived for an appt . 11/26/2024..will never refr or try again

DIY gone wrong. I tried to switch out the water mixing cartridge in a shower and due to some…read morecalcium build up, it wouldn't budge. I put it back together, but the water would no longer turn off so we had to keep the water to the entire house turned off. I called Ray's and they were not able to come out that night. The next day they were there within an hour of calling them. An hour later they had it fixed completely. The competition came out the night before and talked about putting valves in the basement, tearing out a bedroom wall to get to the back of the plumbing, and cutting through the shower wall! I knew this was not required because Ray's had switched out the other cartridge just a few months prior to this incident. The competition told me the cartridge was stuck and he may not be able to get a part since it was 8 p.m. He looked up the part and said it would be about $500 for the part and around the same for labor. I told him I'd call another plumber and deal with the mess in the morning. The competition charged me $189 to do nothing. Ray's charged me a total of $200 for parts and labor. I will never attempt plumbing DIY again and I will never use another plumbing service!

Everyone from Sandy in the office to Nick & RJ who came out to fix my leaking toilet were kind &…read morehelpful. Great people and excellent customer service! Definitely recommend.

Professional staff. Fair pricing. Saved us $16,000.00 after correctly diagnosing the problem and…read moreoffering the correct solution. The first company wanted to spend $19,000.00 replacing pipe that wasn't damaged.

One star is giving them too much credit. On 4.10.26 they came to my home to do a simple outside…read morereconnect of my sump discharge line. In short, they ended up going downstairs and re-routed the sump to my sludge pit and the line became disconnected and discharged water all over my basement flooring. Jake authorized me to contact my insurance company to bring ServPro out and stated their insurance would cover it working through my insurance. I got the mess cleaned up and when I had my insurance company reach out to theirs, apparently Jake Ray & Sons had let their insurance coverage lapse. After Danielle Ray stated that they would reimburse me for the bill at approx. $500 per month until it was paid off, they refuse to make payment. Of course, I paid them for the work they did in a timely manner, but apparently they don't have the same integrity and are ignoring their commitment. So, now it's August 1st and I have to go to Sangamon County Small Claims Court to recover the amount both Jake and Danielle said they would cover. I would never, ever, recommend their services to anyone. Keep in mind, they may still be uninsured and their most recent post prior to mine was well over a year ago.

Great work, accomplished in a timely manner, very reasonable price. Highly recommend.read more

The work quality was ok but to be totally honest it's been hard working with them. We'd been…read morescheduled for a week and nobody showed. All day called to try to find out when or if someone was coming. Blocked our whole day waiting and got almost no communication. Owner called and said he'd come to make it right. Which is good. But I won't be using them again.

My sewer clogged up and I called Terrys the secretary was quick to get me on the schedule and for…read morethe same day. The gentleman that came out was very polite on time and was able to get it open quickly. I will be using them for all my plumbing needs.. Thank You

Horrible businessman. Dishonest and unreliable. Hired him to do $10,000 worth of work and he…read moresubcontracted it out to someone else and then refused to take responsibility when it didnt get done. It has been 6 months since we paid him and nothing has been done. BEWARE. Hire someone else.

Called for an appt and got a call back the next day, they came out and fixed the issue so I…read morethought. Within an hour of them leaving the toilet was still running! Took three days and 5 phone calls to talk to anyone,made an appt to come back and fix and was a no show... left another message and have yet to get a response.

We hired Prairie State Plumbing and Heating to repair clogged sewer lines at my parents house. It…read morewas late in the day when we called and we really weren't expecting them to be able to make it for a few days; however, the crew was there bright and early the next morning accessing the situation. They ran into some issues with tree limbs blocking the lines and had to bring in special piece of equipment to resolve the issue. The owner himself showed up to assist and make sure everything was in order and done right. On top of the outstanding crew, the price was very reasonable for such a huge project and the work was done right. I would highly recommend Prairie State Plumbing and Heating. I have no complaints whatsoever. They are a great company to do business with.

Doug has always been professional, courteous and responsive. He explained everything involved and…read morecompleted the job in a timely manner.