Follow up on the negative review I wrote regarding their customer service--Rosalyn called me back…read moreand fit me in a spot the following day. I appreciate that they handled the situation appropriately.

Horrible Customer Service! I called to switch my appt with my daughters--3 weeks apart. the…read moregentleman changed the appts without issue and placed me in her spot for the following day; however, I received a call back from the man stating that while he was changing our appts somebody had filled my appt for the next day and said he would straighten it out. After not hearing back from him, I called and spoke to Rosalyn explaining their error and was told that "my appt was canceled and someone filled the spot". she mentioned that the gentleman helping me wfrom the call center and does not work on site---like that makes a difference. Rosalyn refused to get a manager and offered me another appt at a much later date instead of fixing their mistake.

Dr.Castle is fantastic and so are his staff. They are courteous, appreciative and respectful of…read moretime limits. The staff calls, emails and texts to remind you of your upcoming appointments. They also call the day after your appointment for a wellness check which I really appreciate. The billing department was extremely helpful by printing out the future costs of my dental procedures. I have never had a doctor much less ac dentist show so much care about my well being and kf ally needs were met!! Just a wonderful dentist and staff!!

I needed a new dentist and chose Oak Park Dental. I started seeing Dr. Lamprini Leotsakou. I…read morecould not have made a better choice. She is very kind and knowledgeable. I felt cared for from the very beginning. She explains every thing before doing it and makes sure you are comfortable while she does it. She works with you in making sure you receive the exact care you need. I couldn't recommend anyone any higher. The staff are all polite and make you feel welcome at all times.

I am so happy to finally have found a clinic that is welcoming! They did an amazing job and…read moreanswered all the questions I had! I typically feel so discouraged after dentist appointments, but am happy to say I will be returning to them!

Too many xrays and way too aggressive treatment plan.I felt like I was being taken for a fool!read more

I have to say I am very happy with the decision to go here. The staff was very nice and caring. The…read morelevel of care and expertise is amazing Dr.Roberts has a great mannerisms and a very good understanding of how to deal with the issues that come up. She is very good with her patients and she does an amazing job with them.

We were traveling through LA and my cap fell off, Dr Churchman was able to fit me in as I was…read morehaving pain. It was a great experience from the sweet ladies in front office to the hygienist to Dr. Churchman herself. Professional and compassionate care was given and as a nurse that is very important to me. I wish we lived closer! 5 stars

If there were an award for excellence in dentistry, Dr. Hanneman and his entire team would have my…read morenomination. From the first phone call to every visit thereafter, they consistently demonstrate professionalism, compassion, and exceptional clinical skill. Every member of the staff makes you feel welcomed, respected, and genuinely cared for. As someone who has lived with a severe fear of dentists since childhood, I never imagined I would feel comfortable in a dental office. Dr. Hanneman and his team have completely changed that. Their patience, kindness, and commitment to patient comfort are extraordinary. Outstanding dentistry is about more than beautiful smiles--it's about earning trust, easing fears, and treating every patient with genuine compassion. This practice excels in every one of those areas. Lake Charles is fortunate to have them.

So let me start by saying I have an extreme phobia going to the dentist. Well, not anymore! Dr…read more Hannaman and Dr. Hebert were absolutely amazing, and renewed my faith in going to the dentist. From the moment I walked in till the moment I walked out, all of my fear disappeared. They explained every single thing that they were doing, because I had a little bit of a major issue, and were so concerned about me and making sure I was comfortable. If you're like me, and fear going to the dentist, fear no more and just go. You will feel like family the moment you walk in the door! Everybody is so cheery, compassionate, and absolutely loves what they do. The crazy thing was, they were more worried about what I thought about my smile, and making it perfect, then they were about anything else. They are truly a breath of fresh air and such a caring dental office. In fact, I drove the whole way from Baton Rouge because a friend recommended I go see them. Well, they have a patient for life now, and I'm going to bring my whole family here.

All staff was very kind and patient!! Very clean environment. great music to sing along with to…read morecalm nerves too.

They pump a lot of patients in and out. Several dentist on staff…read more Used them for a year. Had an issue with billing. Changing dentists.

it's only about money here. charge for unnecessary services that insurance doesn't cover except…read moreevery 5 years then has the audacity to tell me to argue with my insurance company. crazy crap.

I debated posting this, but I think my opinion is valid and needs to be shared. Let me first say,…read moreI'd been a dental patient here since 2018 (I believe the office opened in 2017), and since that time I made several referrals and even started bringing my wife and kids there. I really liked them, and we've never previously had any problems, however all of that changed in the last year. The atmosphere is different and there has been a lot of turnover. I recently had a problem with a crown that fell off twice. Both times, it took over a month to get an appointment to have it reattached. I actually called on June 19th and wasn't able to be seen until July 21, a month later. The last straw for me was after the last appointment. Two of their dentists said the crown needed to be replaced. (One of them is no longer there and I believe worked their less than 90 days, he was the one that said he'd put in my chart if the crown fell off again, they would replace it) During the last visit after if fell off again, the second dentist reattached it and said it was temporary repair. There was no charge for either visit to reattach it, but I was told they would file a claim and if I received a check from my insurance company, I needed to bring it to them. One of the other office workers said they would talk to their manager to see what could be done and that they would call me a week later. I actually called them 6 days after the appointment only to have the person on the phone tell me she had no record of anything that was said or done previously. I recognized her on the phone and told her that she was the one that checked me out, she claimed she wasn't. It was a frustrating conversation and not at all helpful. She told me the crown was two years old and they weren't going to do anything even after she didn't remember of know what I was talking about. I never actually asked for anything, I was simply following up to see if the other office worker reached out to their management and if there was a resolution. I didn't think I should have to pay for an entirely new crown. Certainly, crowns shouldn't fail within two years, and it was their dentists that said it need to be replaced, not me. Overall, not very helpful and they did not seem to appreciate a long-term patient that wanted to stick it out with them after their dental staff turned over. They did say they would still call their manager who was on vacation, but I won't be back, and neither will my family.

doctors Hannaman Hebert and Ritter were recommended to me by a work colleague who had gone to…read moreschool with Dr. Ritter made an appointment on Tuesday was actually able to get in on Thursday New Year's week so that's unbelievable. My appointment was at 10:30 and I was taken back to a room at 10:30 the nursing staff the receptionist staff and the doctor were all extremely knowledgeable kind. Patient explained everything that was going to happen I would highly recommend this practice to anybody.

Dr. Hannaman and his team are extremely professional, accommodating and welcoming. They rearranged…read moretheir schedule in order to see my daughter for a dental emergency, even though we were not established patients at the time. That has since changed, and we see Dr. Hannaman and his team for all of our dental care.