Before starting the review, I suggest readers who have bought tickets through flightnetwork.com to read this article by cbc from 2010 about how they sold tickets for flights that were unavailable to a couple in Vancouver, Canada: https://www.cbc.ca/news/online-travel-site-sells-unavailable-flights-1.949172. They were given a refund months after the flight as a result of CBC News inquiries. Make sure this does not happen to you. Since this review will be mostly negative, I will mention the positive thing first: in the end, they refunded the money I asked for (which they told me was non-refundable), but ONLY after I told them of my plans to seek legal counsel. Despite this, this business is so incredibly misleading at a level I have never seen before that I still feel compelled to warn people about them. I purchased airplane tickets form their website, flightnetwork.com on Saturday, October 26. They give you the option to purchase Trip Cancellation Protection, and the price displayed was $2.02, and I decided to purchase it, not realizing that in very tiny print at the bottom was the disclaimer "Price shown are per passenger per day", meaning, the actual total price was $66.55 (see the first picture I uploaded). Now, this is a very common strategy that many businesses engage in to mislead the customers, but Flight Network went a step further. Most online travel agencies, after you fill out all information, send you to a web page that allows you to review your order before you decide to book, but flightnetwork.com does not do that. Rather, the total price that you will pay is only displayed at the very top of the web page, which is out of sight by the time you are given the option to purchase the policy, which happens near the bottom of the page (See second picture I uploaded). By the time you fill out all information and you click on "Complete Your Booking" at the bottom of the page, you would have not seen that you are paying way more than you thought (see third picture I uploaded. Nowhere near this part of the page do you see the total price that you will pay). And after you click on it, it is already too late: there is another fine print that says "By completing this booking you have agreed to FlightNetwork's Terms & Conditions", which happen to mention that the policy is non-refundable once you make the purchase. Here is one more example that shows that FlightNetwork consciously tries to mislead it's customers: The trip cancellation price is actually NOT per day. It is actually a flat rate that, while it seems to depend on your travel destination, it does not depend on the duration of the trip, as I will now show. On Octorber 28 at around 8:30pm, I made 3 different searches for flights to the same destination from the same airport, but each of them had a different duration. This are the prices for the trip protection: 1) Return and Departure Dates: November 30 till December 4 (5 day trip) Price of Travel Protection per day: $13.31 Total Price of Travel Protection: $66.55 2)Return and Departure Dates: November 30 till December 15 (16 day trip) Price of Travel Protection per day: $4.16 Total Price of Travel Protection: $66.55 3)Return and Departure Dates: November 30 till January 2 (34 day trip) Price of Travel Protection per day: $1.96 Total Price of Travel Protection: $66.55 As can be seen, regardless of how long your trip is, the price price of the Trip Cancellation Protection is exactly the same: $66.55. If FlightNetwork had no intention of being misleading, they would just say on the webpage the price is a flat rate of $66.55. To me, the only reasonable explanation as to why FlightNetwork would go out of their way to take this flat rate, divide it by the number of days in the trip, show you very clearly on the web page this price per day (which is way less than the total price), and then write on a tiny fine print that the this price is actually per day, is because they are very actively and consciously trying to mislead the customer. I suggest the reader to do searches on their own so they can convince themselves that this is indeed true. Hopefully, FlightNetwork will update their website to change how they portray their pricing. While I do acknowledge that the customer has a responsibility to be careful and always read the fine print, and while it is true that many well known businesses engage in very similar practices, that still will never excuse FlightNetwork's behavior in engaging in such dishonest, disingenuous, and abhorrent practices. Therefore, I highly recommend anyone reading this review to never engage in business with FlightNetwork. read more

They never completed my booking and their reps were clueless. I never received my e-ticket, so I called their customer service. I was told that my booking was confirmed and my e-ticket would arrive within four hours. When they did not arrive, I called their customer service again. I was told again that my flight was confirmed, and that she would send the e-ticket immediately. I was not sent the e-ticket, but another itinerary instead. I took her word for it that my booking was confirmed, and called the airline (Malindo Air) to select my seat. They had my name and reservation, but I was told that my booking was not confirmed and no ticket had been purchased. I called their customer service again. Despite my telling him that I had spoken to the airline, their agent told me that his "notes" said that my booking was confirmed. I told him that he was wrong, and the airline informed me that this was not the case. Again, he insisted that he was right and it was IMPOSSIBLE that my booking was not confirmed. He tells me that Malindo Air is a ticketless airline and that is why I have not received an e-ticket. He then bizarrely tells me to call Malindo Air in order to check-in. I tell him again that I just spoke to the airline. Again, he insists that everything is in order and that the airline is mistaken. I told him to call the airline himself and get this straightened out. After a lengthy hold, he tells me that the booking was not confirmed and the ticket had not been purchased. He just brushes this off as if it was not a big deal, and tells me that they have to rerun the transaction, and even had the nerve to mention that the price of the ticket had increased. Of course, I told him not to bother. He offered no explanation as to why my booking was not completed in the first place. It seems they simply forgot to purchase my ticket. It also seems that their records were showing my booking as confirmed (with their agent even going so far as to absurdly insist that the airline was wrong). Had I not contacted the airline, it would seem that I would not have discovered that I had no ticket until the day of my flight. I will never use Flight Network again, and I would recommend that no one else use them as well. I think this kind of mistake is completely unacceptable. Their representatives being completely clueless also makes them extremely unreliable. By the way, immediately after, I re-booked the same ticket through Expedia and got my e-ticket within one hour. read more

If I could give negative stars I would! I caution anyone considering using Flightnetwork to NOT do so! My friend & I booked flights last spring to visit another friend, however we were unable to fly, as the destination airport was closed due to wild fires being out of control. After multiple attempts with each airline as well as Flightnetwork, we were unsuccessful at having our money returned or even credited to us. When I tried using the chat on the Flightnetwork website after waiting over 20 minutes each time, the "person" on the other end would tell me that I needed to phone. I tried repeatedly & I do mean repeatedly to call only to be told that they were unable to help me and to either use the chat on the website or send an email. I sent over 100 emails, always getting 1 of 3 autogenerated emails with no reply to my actual concerns and always with a different "agent's" name at the bottom. I even tried requesting to have only specific person to have contact with, nope! I attempted contact for hours a day for two weeks straight, until finally giving up. I was able to to get a credit for our one flight through Flair, but only because Flair was understandable, this was on my very own, no thanks to Flightnetwork. Last week I received a credit on my credit card for the Flair flights, this notification was sent from Flightnetwork. As I looked further into this, I saw that Flightnetwork was given a credit on my behalf from Westjet over 3 months ago (in January if 2024), which was NEVER forwarded to me. I have now contacted them 7 times over the last week asking where this credit went and when I can be expecting it to be returned to me and the run around has started AGAIN!!! Autogenerated replies that have nothing to do with my request are being sent to me, instead of an actual response. This whole experience has caused me so much stress & anxiety!! And WASTED so much of my time. I DO NOT recommend using Flightnetwork ever for ANYTHING!!! This company is clearly a scam or front for something, taking people's money and offering ZERO customer service. All I can say is, DO NOT EVER USE FLIGHTNETWORK. read more

Avoid This Garbage Company at All Costs -- Total Fraud Behavior This is hands down the most useless, frustrating and scammy travel booking site I've ever dealt with. Absolute nightmare. My wife and I booked flights through them, and when the airline cancelled our flights due to the Middle East crisis in March 2026, we immediately requested a refund -- within minutes. That's where the hell started. It's now mid-June 2026. THREE MONTHS. And we've been chasing them non-stop. They don't pick up calls. Ever. Emails? Useless. Either ignored or they tell you to go to chat. Chat? Be ready to wait 2-3 HOURS just to talk to someone. And when you finally get someone, they act nice, promise everything... and do absolutely NOTHING. They just keep passing you around like idiots -- one agent to another -- nobody answers properly, nobody takes responsibility. Even after the airline CONFIRMED the refund, these guys kept blaming "airline delays" like we're fools. I had to literally send screenshots and push like crazy just to get MY refund. And guess what? My wife's refund is STILL NOT DONE. On top of that, they suddenly say they'll deduct some random "service fee" -- which they never clearly told before. Just making up shit as they go. At one point they even said "you'll get a refund" and later flipped and said "no refund possible." Like what the actual hell? And this is not even new. I had a similar issue with them 4 years ago -- refund approved by airline, but these guys still screwed it up. This company is straight-up shady. They make their website look like a proper airline booking platform, but once they get your money, you're screwed. If everything goes perfectly, maybe you won't notice. But the second something goes wrong -- cancellation, change, anything -- you're completely on your own dealing with these clowns. Honestly, this is one of the worst customer service experiences I've ever had. Stop wasting people's time and money. DO NOT USE THIS COMPANY unless you want stress, delays, and your money stuck for months. Absolute garbage service. read more

A portion of my dad's flight from Brazil was cancelled (Azul Airlines) so I decided to get a refund for the trip. First, the 1-877-496-4815 number listed on their website had a message saying that due to technical errors they could not talk to us and we needed to call again later. Well, three days in a row and we still got the same answer. There was a link on the website with information about COVID-19. On that page there was another number listed (855) 976-9278. This number told us that only people with flights scheduled within 14 days would be helped (we had three days until his flight on March 25, 2020). We called this number 4 times every day and after exactly 2 hours on hold, it would drop us! Yesterday, I was able to get through finally and the agent told me that I needed to call Azul. I told him that I had already called Azul AND Jetblue (the other portion of the flight) and that BOTH companies told me that they could not do anything since I bought the tickets through a third party (FlightNetwork). ****BOTH AIRLINES WOULD HAVE REFUNDED THESE FLIGHTS WITHOUT ANY FEES.**** I explained this information to him and he said that he was going to do some research and put me on hold for another 30 minutes then they dropped the call!!! The flight is today and I may never see that $750!!! Btw, I was surprised when I first got confirmation of the ticket I bought back in November 2019. It was $80 more than I was quoted on Kayak. It turns out that without my consent they added travel insurance. That only makes me more upset because on their site it says "If you have purchased Manulife Insurance coverage and are leaving on or after Tuesday, March 17, 2020, you will NOT be covered for COVID-19." Seriously??? So, not only I was never given a chance to get a refund for a flight canceled by the airline but the insurance I never intended to have, but paid for otherwise, is now worthless. Thanks FlightNetwork, I will make sure everyone I know is aware of this level of service. read more

- first time using FLIGHTNETWORK and I WOULD NOT RECOMMEND - bought a round trip flight to peru and realized i make a mistake - i tried calling flightnetwork and after waiting 2hours, i talked to VISH (India) that I would have to pay $60 to cancel even if its within 24 hours, i said i would talk to my bank before confirming - called my bank, they said they can't do anything if its apar t of the company rules, I figured whatever, I'll just lose $60 - i called flightnetwork and after 2 hours i talked to a female agent (India), who was the most rude and nonresponsive person ever, didn't even give me her name, told me lies that they can't cancel my flight even though the last agent, Vish, said something differently. she told me to call, Avianca, because its their (Avianca) policy - I called Avianca, and after 2 hours talked to a customer rep. He said that their airline has no such policy and flights are cancellable within 24 hours. However, Avianca can't make any changes because the transaction is through a third party. - I called Flightnetwork back the next day (but still within 24 hours), and talked to Vish again. He said said that it won't be cancellable now since a day has passed even though its within 24 hours. I was livid because of the lies from the prior agent. I asked Vish what her name was and if there is a mistake on her part, he did not answer. I am devastated. Overall, I WOULD NOT RECOMMEND FLIGHT NETOWRK. I am a canadian and this is a Canadian company, but I would not support them. I will tell my friends and families and anyone who listens against this company. I would recommend you buy straight from the airline instead of these third parties. read more

After arriving at an airport abroad due to fly back home we were told by the airline staff that one of our connections was not recognised due to a change to our e-ticket number made by that same airline due to a schedule change. Although it was their doing (and for some reason we had been the only ones affected) they refused to allow us to board the plane since they said it was too risky and we may be sent back after the first leg of our journey. I frantically called flightnetwork and the staff member that answered tried to help in every way possible although the error was not from their side. The airline staff however continued to deny us boarding and indicated it was too late anyway. They also refused to rebook us flights and said we had to do it through flightnetwork. This was very traumatising since we found ourselves stranded, didn't know when we could fly back, had work commitments as well as an elderly lady accompanying us so we could assist her. However the two staff members in flightnetwork who I had been in contact with at the airport were very understanding and one of them kept in touch with me through the night assuring me he would not leave the office except after he received confirmation of a rebooking for a next day flight. Keeping in mind that it was a complex journey with two transits, there were three of us and it was high season when such flights were already fully booked. We are very grateful to these staff members who helped us get home in the end under very difficult circumstances, at no extra costs and despite the error being unrelated to their company. As for that airline we will never fly on it again. read more

Contrary to all the other reviews on here I had a fantastic experience with Flight Network. My booking to fly from Houston to the uk was seamless with no hitches. When I got to the uk I renewed my passport and while doing so changed it finally to my married name. I had been advised by the airline that a name change on my ticket was perfectly fine. However, what the airline hadn't told me was that to change a name on a ticket after departure is extremely difficult. This is where Flight Network saved the day, and in particular one customer service girl there called Jinita Shah. I went through 4 excruciating days with both Iberia and British Airways .. The flight was booked with Iberia but operated by BA. I kept getting told that I would have to cancel my ticket and buy a new one in my new name. After much research and painstaking phone calls I found out that it is possible to do. After a few emails and phone calls with Flight Network Jinita went out of her way to get Iberia to change my name for a fee of $100 ... a small price to pay considering Iberia were going to charge me $2k for a new ticket. Alongside Jinita there were two sales reps at FN who were also outstanding with their help. I cannot sing their praises high enough for helping me so much. Jinita is by far the the most helpful, resourceful and kind customer care representative I have ever come across .. She has the human touch and understands her customers needs. If you are researching Flight Network with a view to purchasing a flight I highly recommend giving them a chance. read more

I must say the entire process was smooth. I must add though that, as a second time user of your services, I nearly vowed not to use your services after my first trip, and only back on your site because (apart from the excellent process of purchasing the ticket) the main Airline (Kenyan Airways), had done exactly what you had argued with me could not be done. To be specific, I had in October last year purchase a RETURN ticket to Accra (from Kuala Lumpur). Four days before my schedule return flight to Kuala Lumpur, my company re-routed me to Dubai (with an e-ticket from Emirates). My ticket was valid for a year (I knew that as I have made over 30 company trips abroad in the past 5 years). When I contacted your team to reissue the ticket for my annual visit home, you had in two emails insisted my ticket was no more valid. What you were not aware of (I did informed you in one of my correspondence) was the fact that I personally went to Kenyan Airways offices in Accra (hours before my flight to Dubai and at least 4 days before my initial return flight to KL) to confirm with them of my change in flight and the validity of my ticket as long as it was used before 29 October. In short, why your services are very good, it is important you avoid such unnecessary confusion. The fact that you indicate on the e-ticket that "most" eticket are not refindable or changeable DOES NOT implies ALL tickets. In any case, one can tell (comparatively) what is a bargain ticket and a normally price (even if with little discount) ticket. Kind Regards Issah read more

I booked a flight last year, in May 2014, to fly on July 2014, and for the first time, accumulated price protection dollars, $61 per passenger. This year, June 2015, while looking to book a flight, I realized my price protection dollars expired in May 2015. I took a chance to call and ask if they could un-expire it for me, based on the fact it was only a few weeks after the 1 year purchase date, and that my flight date was in July 2014. They opened a ticket for me to inquire with another group for approval to un-expire. A day or 2 later, I followed up, and found out it was done - it was reduced to $40 and my expiry date was extended. I needed to call them to apply the discount after making my purchase. However, when making my recent purchase, I was able to apply it myself. I appreciate the extended expiry. I like the search features and results on the site. Results are very clear to see the sales, extra costs (baggage, taxes, etc), flight paths (1 stop, 2 stops), etc. The only challenge with earning price protection dollars, as someone else pointed out, is you have to keep checking for price drops yourself. When you see a drop in price (after your purchase), you need to Login to your account, goto My Trips, and Get Me This Deal. And you can only do this price drop protection once (i.e. if price drops further, you can't get more savings). read more

Better to avoid. I had to call this company for 4 time to cancel my flight. First operator told me she could change the date of my flight for $250 and was gonna email or call me about the new flight. But I didn't receive or hear anything from her. So I phoned them again 1 week after and the second operator told me they couldn't change the date (they could but it cost more than $3000). They didn't even let me know about that until I called them. So decided to hold on a bit and phoned them again after a few days to just cancel my flight. Actually 3rd operator offered me to change the date for $421 and I agreed. The fee appeared on my credit account. But I didn't get a new itinerary for 3 days even though the 3rd told me he was gonna send me the new one in a few hours after the phone call. And I got an email from the airline company about how to do the online check in on the original departure date. So I had to make my 4th phone call and the 4th said he couldn't change the date but he cancelled the flight.They didn't let me know again. I asked them why I still got an email from the airline but he just said don't worry... All operators told me different stories, didn't seem trustworthy. Never let us know about the process or keep forgetting unless we phone them. I hope I can get my $421 back(they told me they would refund in 3-5 days. read more

DO NOT book anything from this website! Here is my story: I booked my flight through this website and after I paid everything the system generate the booking info which was not even correct so I can't even get any e-ticket to check-in with the airline. After spending hours waiting on the phone finally a person from India picked up while she is outside or something. I can barely hear this person because all I hear is car honking behind her. So their customer support use their cell phone to support you. After the whole disaster they gave me the new confirmation code and I thought the nightmare is over but NO! This was just the beginning of my nightmare. Few days later my flight was canceled from the airline and because I booked through this travel agency I had to contact them again just to see what to do. I was being told I had to pay $45 EXTRA just so they can either refund me the money for the cancelled flight or change to another flight (note the airline is giving free changing and cancel at this time because of COVID) and they were lying to my face saying airline is going to CHARGE me for changing my flight!!! If you value your money and your time do not even bother with this web site they're total scams and literally don't care about their customers at all! read more

I am in tears (which I usually don't do) writing this for the way that Mr. Varma helped me. He went way and above his job as far as I have ever experienced. Originally, we could not find a flight to get out of the Hurricane path and I was ready to give up. His willingness and total sense of calm really helped me to hang in there. He would just casually say there are no flights available but let's keep looking. And he did keep looking for well over two hours until he finally found something. And to add to the assistance he provided he ensured the airline would allow me to take 3 dogs. After he found a flight for me and ready to be booked, my son told me he could not get off from work for the flight. I then told Mr. Varma that I quit and thanked him for his help. He asked me to hold on and he found another flight to accommodate my son's needs. I wish to thank this man from my heart for all his help. The world needs more people like him! It is my hope that you review what he did for me, because there are not enough words to describe his assistance with such professionalism and grace. He is someone who truly deserves to be acknowledged. Mr. Varma is a good man. Thank you! read more

I just wanted to take a moment to recognize Cajetan for his outstanding customer service. I needed assistance in booking a flight that my sister and niece had already booked from Toronto to Tehran. Their return flights were no longer available on your website so I called Flight Network in the hopes that they could assist me in booking the same flight. It turned out that one of my sister's return flights were cancelled. Cajetan spent 1 hour and 20 minutes assisting me in finding and processing a flight so that we could be on the same flights back to Toronto. Nadine from the Schedule Changes department was also extremely helpful and pleasant as she assisted in booking new return flights for my sister and niece. I know Nadine and Cajetan worked together to make all of this happen, which I was extremely grateful for! I just wanted to take a moment to recognize both Cajetan and Nadine. Being someone who has worked in customer service, I know how important it is for the customer to have a positive customer service experience! Thank you so much for your assistance and I'll definitely be booking my future flights through The Flight Network and recommending it to family and friends too! read more

I had great experience with this website and the staff/agents/consultants were kind and helpful. When the flight I wanted got sold out, Ronak found the alternative flight option that doesn't change my plan with same price. I knew there will be charging credit card companies for conversion fee if it's not processed with Canadian one so that was fine with me. I also called then after midnight and didn't even took 2 minutes for them to pick up my phone. After the phone call (which he found me an alternative flight for my trip), he even called me back to make sure that my name was correct on the information I provided because on the email I sent them, I used my preferred name. This really shows how much they take things into consideration when dealing with customers. Finally, in less than an hour I got my e-ticket in my inbox and I also logged into my Asiana and Aircanada account to make sure the tickets were legit. The website clearly stated that I booked tickets for their airline operated flights. I am so happy I purchased through this website, because other agents and airlines were asking for 4 times more expensive price as the one Flight-network found me. read more

Stay far far away from this company!!! I went on fly.com and redirected me to flight network which was shocking! This company lack professionalism and honesty.... First they call me to tell me I owe them extra $300 person because I don't have seats for my upcoming flights. So I decided to call the airline myself and they say I was fine I had all my seat assigned and the airline informed me to be careful that they are trying to make money off of you. Like what the hell! I tried to call and tell them we wants upgrades and one person told $10999 and I called back and someone else told $1480 person then I call back to book then the price went up $7000... Something is off called within 1 hour and that's how much the price changed! To top this shity experience off I get an email stating my flight was canceled which was NOT true because I was already check in at the airport and about to board my flight. Wtf is that all about! If I saw that email when I was home i would've missed my flight!!!! You guys are horrible business people dishonest, liars and cheats!! How dare you run a business like this!!! Save yourself a headache and bullshit go else where read more