Do not go here. Sales person Tony was all friendly and nice till I came back to get 100 dollar off…read moremy charge card, because I did not have enough cash to buy flooring. I told him I had to pay cash because i just bought car with car payments, and could do no more payments. He started pushing me to get credit to buy flooring, got real short with me when i said i cant charge anymore. Would not talk to me when had to give deposit back just sign here , very short and rude. Well now when I have enough cash in a year I will never go there for any flooring now, Karens just lost a sale from me because of his unprofessional behavior after I said I have to wait for now.

Very helpful sales staff. We ordered custom carpet for the second floor master suite (it was about…read more330 plus square feet) of our house after ripping up the old, stained 1980's gunk in favor of an upgrade. Karen's incredible sales staff steered us in the right direction and to some very high quality, stain resistant Mohawk carpet in a nice, neutral tone. They even gave us an extra promotional discount and a relatively low ball estimate to install it. They stuck to their low estimate (I believe we paid $800), the carpet was installed quickly and with relative ease. The only minor issue involved a slight ding the installers put into a wall while moving furniture. They offered to run out and buy spackle to fix it, although it would still need painting over. I told them not to bother and just spackled and painted the spot later. No harm, no foul. I've thought about going back since then to look at some of their discounted remnants section to get a small piece of carpet to cover a few steps in my mother-in-law's house. The prices on those remnants, most of which are very high quality options in various odd sizes, are very low and too good to pass up.

Best customer service ever!! So pleased with the carpet and installation that I purchased a year…read moreago. They even gave me some carpet remnants that were used to help pack a sailboat mast recently. I highly recommend this business for any of your flooring needs!!!

The clerk, Chuck, directed me to the section I needed. He was informative and patient. The…read morepaperwork went smoothly and the delivery date was convenient. The men who delivered, Chris and Anywan were prompt and efficient. I have loved all purchases from Skaff, I trust them, and their products are quality.

We got floors installed a few years back now from Skaff. The Sales person was not helpful at all,…read moresimply transactional. Didn't help at all with questions or follow ups, never available or responsive. The flooring is great and so was the installation. But it was very expensive as well. Then we had a repair situation in the kitchen by the stove and the repair guy showed up with his Supervisor and during the conversation they kept trying to get us or trick us to say that the damage on the one floor board was due to water, which was absolutely not the case. However they tried repeatedly and that is just so disingenuous. Trying to trick your customers so you don't have to replace a floorboard! Unbelievable! I see that as very dishonest and disrespectful! I will never use this company again for anything! Home Depot has everything and more and works with different contractors who do a fine job with great standards and care without insulting customers.

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

As they came approved by Angies' list and home advisor, I hired Jeff and his staff to install new…read moretile from my Living room to Bathroom. The estimate came out to almost $3.50 a square foot. Upon Jobs completion I found: A) 1 dozen uneven tiles; bad enough you could almost ramp an RC car off of them. B) Finished install without a transition piece into the shower. C) The cut portions of tile facing wet feet as no transition was used. D) Tore out all of my trim in the hallway/bathroom and rather than re-use it or replace it, just left the bare wall. E) Jeff filled in a 4 square inch space for the sink water valves with grout rather than cutting a small piece of tile to fit. F) Jeff set the tiles 1/8" from my load bearing wall, leaving no room for expansion/contraction as seasons change. G) Used a grout color other than the specified one. H) Jeff had to use my Wheel Barrow, Shovel and Broom to finish the clean up as he had "Left his" Somewhere. I) Jeff left a lot of his debris from demo, etc in my front yard for me to pick up by hand. J) Jeff slung thinset all over my house during the job. Windows, doors, walls, pictures, you name it... a glob of thinset on it. Rather than clean as he went, he left all for me. After contacting Jeff with my displeasure; and to his credit, he promptly returned to correct some of the issues. He offered to replace the baseboard Trim as though he were doing me a favor however, not correcting an oversight. He did install a wood transition piece to the Shower covering most of the horribly cut tile. He also dug out all the grout around the water valves and placed a small piece of tile in the space, providing a clean look. I would have left it there, been content and moved on. However, Whilst Jeff was working the trim into place, He gouged out massive grooves and holes in my drywall. Also, rather than remove the toilet again to do the job intelligently, Jeff jammed his air gun in the tight space, damaged the baseboard and cracked a tile in the process. This was done passive aggressively in my opinion as Jeff certainly knew he had done these things. He left like nothing happened, said no word. I had to find the areas damage myself as I was prepping the space for paint. I asked him just minutes after he left; over a month ago to please come by and repair it but he ducks my phone calls and even if he does manage to answer a text; he only lies to me about coming by "this week". I have tried to track him down to no avail leaving me frustrated. Unless you want to have to hire an attorney to sue him, don't use him. My next course of action will be to the BBB. I paid Professional pricing, received handyman workmanship.

I was at Glenn's today looking for some tile. I want to support our local businesses not just the…read morebig box stores however Tammy, the sales representative was the absolute rudest individual I have met in my life. She needs to find another career that has nothing to do with people. I have run a successful business and dealt with many different types of people . Tammy did nothing to indicate she was there to take care of customers or aid the company owner in keeping his business .if the owner of this business wonders why his income is suffering, he may want to look at the people who interact with his customers

Thank you Matt and Mark for the amazing work on helping me select and install my carpet. I…read moreappreciate you getting the job done promptly and with great quality workmanship. I would highly recommend Smith & Smith Carpet.

Not only did the seams in my carpet appear less than 3 years after they installed it (in 3 separate…read moreareas...large seams). Seams also started to show in the "luxury vinyl floor" that THEY recommended. It starting curling where it met the carpet and a large seam showed up in that as well this was a heavy-duty vinyl floor that was put in very poorly. I took many photos and contacted them and pleaded with them to please come and fix this. I was told excuse after excuse. Then they said that the company that "manufactured the floor was out of business so there was nothing they could do". They care about you before the sale, but definitely not after. I do not recommend them at all. I feel their customer service use to be good...but, NO longer. very disappointed. POOR POOR COMPANY...SHAME ON THEM.

I had them install Mercier hardwood in my kitchen and family room in 2023. The installer was top…read morenotch. My floor still looks beautiful 2 years later. I am so pleased. Joe was very helpful. This wasn't cheap but well worth the expense.

Had hardwood laminate install by Karen's 2yrs ago... interlocking boards are breaking and…read moreseparating. After several attempts of contacting "kevin" the SMALL BUSINESS owner to try to remedy this, mind you we know the warranty has expired. We were told the product was discontinued...long story short we contacted the manufacturer of the floor product and were informed the product has not been discontinued but the locking style had been changed due to problems with installation. Guess what..the new locking style is not compatible with the last version,so any problems means THE WHOLE floor needs to be replaced, guess who's avoiding that. Was also told by the manufacturer that a professional floor REFERY WOULD NEED TO BE BROUGHT IN to find out what went bad. Basically we were told a non truth to avoid replacment

DO NOT HIRE! He botched our job so badly, we had to pay someone else to fix it. We took him to…read moresmall claims court and he filed bankruptcy. He does not know what he's doing

Horrible results. blotchy uneven stain application which turned out way darker then I wanted,…read moresanding marks and gouges, milky cloudy puddles and lines of demarcation with polyurethane, crack filler falling out, saw dust was so bad it clogged my furnace filter, I could go on but im afraid my little 1 star review won't get me my floors back.