This business is ridiculous. The bus was 90 minutes late, but they only offer refunds if the bus is 120 minutes late (which in retrospect is a clue as to what you can expect.) While standing on the curb with no updates, many of us tried to get in touch with customer service, but we could only reach a chat bot. The chat bot could not share any information. Only book FlixBus if you want to pay full price to potentially get to your destination at a mystery time. read more

A New Yorker is rating. Convenient location for the bus riders. I waited around W 34st - finished dinner with friends and breaded to the bus. Clean not over packed, and restroom. it was very comfortable. I highly recommended. I'll book again in the future. read more

Flixbus Driver complaint: On Wednesday evening, January 21st, 2026, I took the Flixbus overnight trip to Scarborough Center Toronto that left midtown NYC at 9 pm. I am writing to complain about the driver of this red eye bus trip. The bus driver had two other companions sitting behind him. For almost the entire trip, the driver and his companions engaged in loud conversation mostly in their language, bothering the passengers around them who were obviously trying to get some rest. They weren't even trying to conduct their conversation quietly. At some point during the evening , an elderly lady went up to the driver to complain about the incessant talking and instead of acting on her complaint, they carried on as usual and even asked loudly " "who is she?". Please let this driver know that this kind of behavior is unacceptable. His attention needs to be on the road and not on having conversations with his companion . It is bad enough that there were stretches of bad snowy weather along the way. I have been taking the midnight bus to NY for many years by Greyhound, Trailways, etc. and I've never encountered a driver who behaved like this, accompanied by two companions in the bus. Midnight drivers always go on the PA before the trip and make an announcement about unacceptable of use of devices, loud conversations and unnecessary noise in respect to all the passengers in the bus. We take the midnight bus with the expectation that we can get some rest but when the driver himself is the source of such unacceptable behavior, it is a taint on your good name, and Flixbus is usually a respectable name in people transport worldwide. There is also an awful lack of communication with this driver throughout the trip. He only went on the PA a couple of times to announce the border passage at early morning in Niagara and some restroom stops he made along the way. There were a couple of times where the bus had to wait forr more than half an hour but he was not informing the passengers what was happening until some passengers had to walk up to him to the front of bus to ask what's going on. How well trained is this driver? How well trained are Flixbus drivers about communicating with passengers? Please let this driver know of his unacceptable behaviour and it is my hope that he will not engage in this for the remainder if his career with Flixbus. This driver was one of the worst behaved I've ever encountered. Thank you. Lourdes Sadiua read more

It never came! 5 families left standing outside waiting for a bus that never came. I had already paid $146 for the bus tickets which I DID NOT GET BACK and then had to spend $280 to get last minute one way tickets for my husband and I to take Amtrak from NYC to WILMINGTON DE!! Our entire trip was amazing... until we chose to rely on this company! On 3/21/26 at 5pm we stood and waited and waited... 12 of us just left there! read more

On Labor Day Saturday, I took Flix Bus from NYC to DC. It was $60 round trip. That is MUCH cheaper than Amtrak. The trips were scheduled to take 4 hours. Both times we actually arrived 10 minutes early. On the trip heading to DC, the bus didn't have an outlet. On the trip heading back to NYC, the outlet didn't work. The bathroom on the bus was so small that I could barely move in it. There was no soap or water- just hand sanitizer. The bus driver could barely compose a sentence in English. If you just want a no-frills and cheap trip then take Flix Bus. If you're looking for a comfortable trip then look elsewhere. read more

I had 2 tix for a bus ride home to Philly from NYC got to the station, was told very very rudely that I was at the wrong bus station, RAN to the subway got to the other station with time to spare and was told the info I was told was incorrect and I was actually at the right place to begin with. RAN all the way back and had missed my bus. Had to buy train tickets home for $400 and when I tried to contact their customer service I press 1 for English it continues in German and then hangs up. I'm livid and will never use them again. read more

If I could give it zero stars I would. Will Never Use Again. To show up for trip at 11pm to be told it's canceled is just unacceptable. Then told to go to Port Authority ( knowing NOTHING could be done!!) Just to book another trip on Amtrak so I can get back to campus after spring break. Yeah, the prices are cheap but Not Worth Any Possible Issues That Will Arise. Take AT Your Own Risk. Not sure if I can even get a refund from this bootleg bus service. read more

I'm writing this review after more than a month of trying to get help from FlixBus following my trip on August 4th from Rochester to New York City (31st St & 8th Ave stop). My bag was lost during that trip. It never came off the bus when we arrived in NYC. Since then, I've repeatedly contacted FlixBus Support, but their replies have been standardized, robotic responses with no empathy or effort to actually help. Every time you reach out to their customer care line, it feels like nobody truly cares about your situation. They just tell you to fill out a form, and after waiting two weeks, you receive the same generic message saying your bag wasn't found. That's not fair to customers who trusted this company with their belongings. My bag contained important personal items worth around $1,800, including a new suitcase and things I had collected over the years- memories that cannot be replaced. Losing it caused me a lot of emotional distress. I was crying at the bus stop, feeling completely helpless, because everything important to me was in that bag. When I went to the FlixBus stop at 31st & 8th Avenue, the staff were rude and dismissive. Instead of helping, they asked me to leave immediately, and one person even shoved me away when I tried to explain my situation. I expected basic understanding and compassion, but I was treated with indifference and disrespect. FlixBus needs to understand that these aren't just "bags". They hold people's memories, personal items, and valuables that take years to collect. The lack of accountability and safety for passengers' belongings is unacceptable. As humans, we deserve compassion and responsibility from the companies we trust with our travel. I truly hope FlixBus reconsiders how they handle lost baggage and begins treating their customers with genuine empathy and care. I'm happy to provide a detailed list of everything I lost if someone from the team actually takes the time to look into my case seriously. read more

Flixbus - Midtown - The bus stop - Buses Near Me - New York, New York

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My main takeaway is that you should not pay to reserve seats because the driver will tell people to just sit wherever and not make people move when they sit in your seat, and even though the website says you will be refunded for seat selection if you cannot sit in the seat you purchased, upon contacting them, they will not refund it and it is a waste of your money to not be able to sit where you want with who you want. Buses will either be in this parking lot or parked on the street across the street and you will be able to see the buses. Not all of them are green but they have the same logos. The route number on your ticket is not on the bus anywhere and someone needs to ask each driver if they are going to your location. The buses really need a sign on them with either the route number or the final destination because drivers are annoyed that everyone has to ask them but how else are you supposed to know that you're getting on the right bus? There are stops every few hours to get food and bathroom breaks and you can only go number one on the bus according to the driver. The outlets on the bus were great for working and charging phones and there was Wi-Fi available which I did not use. There is a tracking app where you can see the expected times to get to each destination that day and they were relatively close to schedule, and waited at each stop 15 minutes for new people to get on. read more

Flixbus - Midtown - Buses Near Me - New York, New York

bus driver didn't speak English and didn't explain how and where to transfer Sameet told me just to buy new ticket and refused to transfer to supervisor read more

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Booked 2 hours ago, and tried to change my bus trip time. Even though the website only shows a $2 difference in tickets, there is now an $18 difference. Called and was told you only get 1 hour to change your trip details. Complete scam and will not EVER be rebooking with Flix. Amtrak at least is a lot better about changing details. read more