They sell you broken items and then don't bother to help. Very terrible service from the owner,…read morefinds any excuse to defer accountability.

The workers a here are weird. Can't seem to help, but be micro-aggressive each time I come in…read more Whole time, I'd literally never breathe in any of their direction outside of this store. #Awkward

Love this place and their loyalty program!! Best smoke shop in Dallas !!…read more Service is great.

Insanely overpriced. Paid $36 for a geek bar when I've paid less than 30 within .5 miles of the…read morelocation. Won't be coming back

The staff is amazing and the selection is great! They're always great with recommendations. And…read moretheir flavors are out of this world.

Very helpful, awesome staff and selection! I learned they have a juice I e looked for years for;…read moreThe Hatter from Vaping Rabbit, who is no longer in business. Anyway, great juice, staff, everything

Bought a $40 2g THC A Hometown Hero disposable vape and 10 minutes after purchase and maybe 5 puffs…read morein the entire thing was burned out. Can't even hit it. Zack on the phone told me this is "normal" and that this sort of experience is "the nature of the beast with disposables", before telling me they not only wouldn't let me swap it out for another, but wouldn't even give a discount. Garbage products sold here definitely don't gamble on buying from here. I see other reviews with similar experiences so hope this helps someone else from getting screwed over by this place. DO NOT BUY FROM HERE. Terrible products and zero accountability if the product isn't quality from the place taking your money.

No returns, vape clogs every single time and now they completely do not work. This brand was…read morerecommended to me by staff and I just wasted my money. Spent $100 on two vapes and now neither of them work and there are no solutions other than "jimmy it with a paper clip" or "blow through the USB socket really hard", neither of which worked btw. The staff there are nice but the company sucks. Also they don't accept Apply Pay or any phone wallet stuff. I do not recommend this place.

Really need to update open hours. It's not 24 hours. Making…read morea trip to a store you think is open and not being is not okay.

They leave open signs on door when nobody is inside and that's misleading for us vapersread more

Was searching for a spot to buy a new charger and silicon bowl. Vape craft wasn't my first stop,…read morebut it was my last as I found everything I needed! Great customer service, the place wasn't crazy crowded and staff was very helpful in walking me through the inventory they had and busting open the charger I wanted to inspect. Prices were reasonable and I was in-and-out in under ten minutes! Def best vape shop experience in the area by a mile.

I picked up a Vape today from Alex and he was a great customer service Vape tender. I would…read moredefinitely come here again for more babes or anything else. it's very clean and nicely put together.

i went inside, and needed to throw away a cup. i asked the rude gentleman behind the counter if…read morethere was a garbage. He said there was no trash can in the entire store. (which is really hard to believe). he started raising his voice at me when i questioned this. and then started calling me sensitive, because i wasn't reacting to his nonsense. customer service is a thing of the past. 10/10 don't recommend. they'll never get a dollar out of me.

I just recently located to The DFW & I am very impressed with The Uptown Smoke Shop. It is clean,…read morethe staff is very knowledgeable,and extremely friendly. I got a lot more than I usually get at any other smoke shop. The value is untouched. Also, they signed me up for a reward card that I have already earned a perk and used it. Thanks so very much!!

This smoke shop is probably the worst place I've ever been. And their sales associates lie to make…read moresales. They do not disclose what items aren't returnable until your back and their store an hour later trying to return. This one sales associate told me he'd personally tried the product, I was interested in buying 6 to 7 times stating that it worked each and every time. Nowhere in that store did I see a no refund or no exchange sign or policy even if that's only for select group of products they sell them at store. I had bought, this detox product only an hour earlier before I went home and read some troubling reviews. The two sales associates laughed as I attempted to return or exchange the product I had bought earlier. This detox product was also on the expensive side being over $50. The fact that there is zero signage on or near the product display stating the product is unfundable is preposterous. After the experience I had, I would not recommend buying anything in this store. Would caution you from even entering such an establishment as the sales associates who work there will say just about anything in order to make a sale, whether it's untrue or simply a bull face sly to hit their sales goal for that day. If this store is your last resort and you do enter. I highly highly recommend you use caution, especially in regards to any of the bs nonsense that comes out of anyone who works there's mouth.

I love Uptown, been coming here for years now. Their product is REAL. No knock offs. Every cashier…read moreis super friendly. Their rewards program is dope as well.

Stopped here looking for silicone bowls and while they had a bunch of inventory - sold everything…read morefrom scratch off tickets to blunts - it felt like a little of everything that I was not looking for. I waited for about five minutes behind three other people, but the guy working wasn't moving too fast and I didn't think I'd find what I wanted so I left. This place has corner store vibes - from cell phone repair to lotto and vapes. Jack of all trades, master of none.

They have an okay selection, however everything is overpriced. I've been to plenty of other smoke…read moreshops and vape stores and the prices are about $10-$15 cheaper. The product I bought was a Happi cart which hits perfectly fine, I just wasn't ready to pay $12 extra of what I normally pay, I went on anyway since it was the only one within decent distance.