We stayed herel for 4 nights and had a very good experience overall. The location was excellent! The hotel was within walking distance of all the major activities and attractions we had planned, which made exploring Florence very convenient.
Our room was clean and well maintained. The beds were comfortable, and housekeeping serviced the room twice daily. Most of the staff were friendly, helpful, and welcoming. The reception team and bellhop were fantastic, and front office staff provided great restaurant recommendations that helped make our trip even more enjoyable.
One of the highlights of our stay was the breakfast. The spread was impressive, with freshly baked bread, pastries, scrambled eggs, fruit, and plenty of other options. Everything was fresh, tasted good and the presentation was amazing! It was a great way to start each day.
There were a few minor issues that kept this from being a 5-star stay. One housekeeper seemed frustrated when we returned to the room around noon while she was beginning to clean. We asked if she could come back in about 15 minutes, and she didn't seem pleased with the request, especially when we were still in the room when she returned. Additionally, although the room was cleaned regularly, our bed sheets were not changed during our 4-night stay.
The biggest issue was the shower drain, which backed up and flooded the bathroom. We were told the water pressure was stronger than the drain could handle, but it was still inconvenient and I believe it's something that shouldn't happen. The staff was so kind to offer a change in rooms if the problem still persisted but it was more of a hassle to change rooms so we just stayed. Also, there was street construction during our visit, which I learned only started the week before we arrived. It's not their fault but it was another inconvenience because our taxi couldn't get to the hotel directly and we had to drag our luggage over the cobblestone streets which wasn't fun at all.
Despite those issues, we enjoyed our stay and would definitely consider staying here again on a future trip to Florence. read more