We visited Floor & Decor in Brandon while researching tile for our full remodel--floors from the front door straight through to the pool, including the family room, living room, dining room, and kitchen. With so many beautiful options, it's easy to get overwhelmed. Alyssa stepped in at the perfect moment. She was knowledgeable, friendly, and helped us think through our choices with clarity and confidence. If you're shopping at the Valrico location and want someone who can truly guide you through your flooring decisions, ask for Alyssa. She made the process simple and stress-free. read more

Dot get Credit from them they will not honor the time for interest free change , they want to charge 720 dollars for finance charges on a 1000 dollar balance I will never do business with them read more

We needed tile for our kitchen backsplash. Dan was quick to offer advice and made us feel good about our choice. Corey was very patient helping us choose the perfect grout color and going over the different sealer options. We are excited to see the finished project! read more

The staff at the Floor & Decor on E. Adamo Drive in Tampa FL are exceptionally helpful, friendly, considerate, and knowledgable concerning home projects. I give our designer (Sena Hornet) 10 STARS for all her hard work, patience, and knowledge concerning our flooring project. She is without a doubt a gem to work with for we obtained all the materials required for our flooring project. Their prices are comparable to local flooring companies. I had zero issues picking up the materials (I needed 5 trips with my truck). Each time their staff at the loading dock were timely and friendly. I would recommend this Floor & Decor for home projects. read more

Such a huge variety of choices from tile to hardwoods, laminates, vinyl, countertops and everything you would need to put in the items yourself. The staff here is super friendly and fully willing to help you find what you need or point you in the right direction should you choose. With so many options I highly recommend having an idea of your taste before getting lost in here because it is easy to get off track. My only criticism and the reason why I took away a star is because while the staff on the floor were super helpful and knowledgeable the woman who rang up up the samples clearly either was t paying attention or could care less. She rang up a $5 sample as $89 and if we didn't question this she wasn't paying attention to see something wasn't right. If you are buying bulk make sure you have some idea what your items should cost because I can see being overcharged by someone careless enough not to check the scanner setting. read more

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A young woman, Kristen ,spent so much time assisting the two times I visited the South Dale Mabry store. I had been in previously and left because no one seemed available. Kristen was great, she is a testimony, for customer service!! read more

We went in to pick up our order and buy the remaining items we needed for our backsplash installation. We were helped within minutes of arriving by Hannah, and she got us all set to go. From getting us set up with grout, to asking if we would need to seal our backsplash tile, she was very thorough and informative. Thank you, Hannah! read more

Charlie & Mr. Bob were not only helpful but went above and beyond to ensure our order was accurate and handled with efficiency. They stayed engaged with us from the moment that we inquired about our large tile order, worked out the best way for it to be accomplished, transitioned us to other team members, and then stepped back in for final details. Never has a large project order been handled with such care! Great store but these team members, they made it phenomenal read more

Purchased 30 cases of flooring for $256.23/ case. 30 days later the price was 224.17. Could not locate the price match policy. Customer service transferred me to JC at the Brandon store. JC refused to issue a price adjustment. He stated price match only applies to competitors, not floor and decor products. read more

Floor & Decor - Price match policy - Home Decor Near Me - Tampa, Florida

We visited the Brandon location to shop for everything needed for a full bathroom remodel/renovation. Daniela was amazing. She listened to our goals and helped us design the bathroom in our condominium. She is very detailed oriented and takes pride in her job. I highly reccomend her if you are looking for a designer to help you with your dream kitchen or bathroom. read more

We spend close to 15k at floor decor store a week ago, and had to return left overs. However it was not that easy how we thought. First cashier didn't even want to return the broken tiles which arrived with the delivery until I had to rise my voice. Second they could not take a return of vinyl floor of 4 boxes because they said the box is not in the same condition, even though floors were not even opened and not used not damaged . I told and showed Store Manager Alinson that QR Code is untouched and unaltered it can be easy scanned and store will be able to sell these boxes because the boxes dont come in perfect condition as long as floors are in perfect condition and unused and floor are unopened . The floors boxes came with Floor decor Delivery......however he still refused to take it back. After spending Clouse to 15k he could not honor return of 150to 200$. Very poor and disrespectful decision was made and bad management. Will shop some place else to spend our money for our big project!. read more

This is by far the best "Floor & Decor" in the area & nation. The staff has been amazing always very patient with me! Especially Kathleen Camara! She always helps me with my designs and has great insight! Hopefully she is being paid a professional salary otherwise I may hire her myself ! Lol read more

Don't use "Installation made easy" they take no accountability and insist all the take care is the labor and have nothing to do with materials. I had my entire house floor replaced - a $25k proyect. After completed some titles were uneven. After 3 months of back and forth IME admitted it wasn't the tiles. It was an installation issue. The contractor came back to fix..after starting the demolition of the installation found out they didn't have enough tiles to replace the ones...so I had to get a similar --- but not the same tile- so now I have a patch of different tiles in my brand new floors. When I contacted IME they just said the had nothing to do with that since they only take care of labor. So even when the contactor failed to confirm how much material they needed BEFORE breaking my brand new floor....IME didn't even want to acknowledge the contractor should have calculated materials first. I didn't even get a "I'm sorry for all the inconvenience " they are super rude and can care less ....STAY AWAY!! I picked them hoping it would give me peace of mind...but got the same result that I expected from any other- cheaper Handyman. read more

Every time we go to this location, the lady at check out named Charlie is the best. If you have a problem or a return, she knows her stuff. She will take the time to make sure you are getting what you came to buy or return. If what you are looking for is not at this location, Charlie will make sure another store has what you are looking for before you head to other location. Thank you Charlie for all you do!!!! read more

I visited the Floor and Decor in Lakeland, Florida for a design appointment with Emily Martel. It was like having an interior decorator with no charge. It is amazing that Floor and Decor offers this service! I brought Emily pictures of the bathroom that I am partially upgrading. I also brought samples of the wallpaper, cabinet colors and floor color. With the focus on the tile for the new bathtub/shower I am getting, she helped me pick out a perfect tile that would compliment all of the colors I already have in the bathroom. She also helped me pick out some mosaic tile for a splash of highlight in the middle of the tile wall. She took the lead but also asked my opinion. I love that she chose something in the direction that I wouldn't have thought to choose myself but ended up totally agreeing with her. She even got excited with me about the choices because she said it will all look SO good which heightened my excitement about the whole project! I left completely excited about the whole experience with Emily who I would highly recommend to help with a home upgrade. Also, what we chose is not only beautiful, but a great value. Thanks Floor and Decor for your great service and thanks Emily for a great experience and time well spent on planning my bathroom project! read more

I realize everyone is short staffed , but don't leave me on hold for 32 minutes. Say " hey we're short staffed, and I can't help you right now ". Then I would be leaving a different but excusable bad review. This review has no excuse . read more

Floor & Decor - 32minutes on hold and no answer on call back . Ridiculous! But expected from this store location. - Home Decor Near Me - Tampa, Florida

I have had a very positive experience at the Brandon Floor and Decor. My designer, Silvia, was amazing! She spent so much time with me as I selected the new tile for my bathroom remodel. She facilitated my pickup schedule and everything went smoothly. She is wonderful! I'm also impressed by the customer service at the check-out counter. Kiki and Charlie were fantastic. They refunded anything I returned without issue and made the entire check-out process almost fun! It's clear to me that the Brandon Floor and Decor prides itself in great customer service! read more

I had an amazing experience yesterday with Floor & Decor. I was gathering what I needed for bathroom wall tile and George came up an offer to help. He was outstanding! He helped me with every single thing I needed and even walk me to the door to check me out. What really stands out is that in my search for tile for this bathroom I went to Home Depot and several boutique shops. The service at floor and decor was hands-down the best. George, you rock! read more

My first time visiting floor and decor. I have spent ridiculous amount of money with Home Depot and Lowes. I can positively say that Floor and Decor located in Brandon has been my best experience thus far. The highlight of my day and for my wife is getting help from Vanessa (designer). She is extremely patient, great to communicate with, and she takes fashion (interior design) seriously. You can tell she enjoys working with people and making sure the customer is satisfied. I would hire her for a job/career just because of her diverse style of professionalism. read more

They have an awesome selection with good pricing. Free design consulting as well-George is the best. He saw us struggling to decide on a pattern for our tile to be laid & have us a different idea that we loved! read more

Don't be fooled by their return policy for items retuned after 90 days. Tried returning six different unopened boxes of tile to the Brandon store today 11/14/21 .They were rude and stated we cannot return It's at their discretion even though none of the boxes had been open yes we purchased at a over 110 days but the policy states a store credit. Definitely will not purchase ever again from this store. read more

I went to Floor & Decor for a kitchen backsplash. They have an unbelievable amount of beautiful tile to pick from! The choices are overwhelming. My husband and I took Home several samples. We returned a second time to purchase what we decided on. The salesgirl Yadlin Pimentel was extremely helpful and knowledgeable. She actually got down on the floor and pulled out the boxes of tile for us. (They happened to be on the very bottom shelf) Then she explained what types of grout & etc. we should use on glass tile and took us to that isle and explained everything! I was extremely grateful for all her help. read more

Floor & Decor - Pretty displays - Home Decor Near Me - Tampa, Florida

Friendly and helpful staff. We were approach by at least three staff. Not pushy , just want make sure we were being taken of. Used them for bathroom remodel. The contractor provided a list of quantity need for tile, grout etc. Prior to bathrooms, used them for vinyl flooring in our Florida room. Great place to shop and or get ideas. Prices are comparable but you can't beat the service! read more

Beware this company uses devious and deceptive claims for interest free credit accounts. They claim no interest credit for the first year. That is until I've been paying every month and after 1 year I see a bill for all monthly interest charges for the past year. Amounting to a shocking $380.00 interest charge on my most recent bill. My new balance has been converted to a revolving credit account with 29.90% interest. Outrageous. You can do better by shopping for floor at a more reputable dealer. read more

Hannah was the most helpful associate in Floor & Decor. She helped me with every item I could need for my renovation project, showed me a lot of great options and offered her stylish recommendations to help choose the final touches for my kitchen. Could not have had a better experience. read more

Worst experience with costumer service ever, my husband who is in a wheelchair,went this morning to try to buy the tile for our house and left without purchasing anything because he was told that " unfortunately they don't have anyone who can take the tile from where it was . And if he wanted to buy anything he just has to pay for it and he will be called eventually to let him know to drive back and pick it up ,on top of that there will be not help translating or loading the tiles to the vehicle . Is this a joke ? What type of store is this ? You are selling tiles but you tell the clients serve yourselves , you pay and you deal with the rest, we are just a show room with lack of costumer service , and no empathy for a handicap costumer. Then why is more than 1 employee working there ? What is the purpose? It's so disappointing that a place where we bought everything to remodel our bathrooms that was 5 stars went down the hill. So please everyone, don't waste your time going to this store. If you are handicap, senior or even if you believe you can't move and lift all that weight by yourself, please don't go. This is not a serious or professional place. At any other store you are offered with help but not this place , I guess they don't get paid good enough to their job. read more

We used Floor & Decor on our dream home renovation for all 5 bathrooms, fireplace and first floor ceramic tile. Our designer, Victoria Gallego, was patient and very helpful throughout the design process. She listened, took our suggestions and added her expertise to help us finalize our selections. read more

I am a contractor and was told they do not have a delivery for me tomorrow and I asked to speak to a manager, the girl put me on hold then 15 minutes later picked the phone up and hung up on me I called back to speak to a manager the same girl picked up and said hold, 18minutes later still no answer. WTF? am I supposed to just hang out in a house and wait for a "possible delivery" between 7am and 4 pm? This is some of the worst customer service I have seen during the Covid crap! The materials are great but this girl who answered the phone should be fired. read more

Would be a 5 star if we could sales staff...first time there I chased a younger gentlemen everywhere,,,he would answer that question ,then poof he was gone...only to have me chase him down again,,,,something at the front was where he had his attention,,,,finally we left without purchasing anything,,,after calming down about 2 weeks later,,,we retried ,,,experience was much different but I was well aware we were keeping the associate from his lunch....3rd time again we played seek out associate....product was great ,,our 2 rooms look fabulous ,,,just wish the Brandon store would hire a lot more associates! read more

Here today to pick up some supplies to do a 1400 sq foot tile job! In river view fl. For a friend of a friend. My back will feel it tonight. read more

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Love Floor & Decor. Much better prices & selection than home depot, etc. But Michael in this location flooring dept is most helpful I've ever ever come across after shopping all over Tampa and Pinellas. So helpful,saving customers tons of time read more

We had a wonderful experience at Floor and Decor. I highly recommend George. He was very helpful and had great ideas for our first time home remodel project. read more

The entire experience with Floor and Decor Brandon Location has been HORRIBLE. I want a refund on my "delivery". Initiating a transaction and paying is never an issue. What happened is after they collected my payment, they were done with serving me. After paying for my products/materials I was advised that they use a third party to delivery materials and could not offer me an estimated time frame of delivery. I was told my shipment would be received Wednesday, January 19, 2022. I called the store twice at 6 p.m. that day trying to understand why I had not received a call or contact from anyone regarding my shipment after making arrangements with work and school to accommodate their unknown delivery time. I was put on hold for 15 minutes. When she returned on the line she advised that the person I needed to speak with was on another call which is why she left me on a 15 minutes hold and she was the only cashier on the floor. I called this morning January 20, 2022 and spoke with a gentleman that advised that my delivery was actually scheduled in their system by the customer service rep for today January 20, 2022. I then received a call from the third party advising that they would be there in 30 minutes. The third party brings two pallets (one of grout and one of tile) and leaves it on the sidewalk. The delivery driver asks me if Floor and Decor advised that they do not put the deliver inside of the home and it would be up to me to figure out how the materials would be brought up the stairs inside. Floor and Decor charged me $200.01 to drop my materials on the sidewalk and never advised that they could not deliver inside of my home. After 3 hours, I carried all of the materials delivered inside by myself. Reviewing my receipt and then contacting back, it was confirmed that 3 items on my list were never picked up and provided to the third party delivery company and now I am to wait two to three days for the remainder of my order to be received. I have now had to reschedule my installation due to all the miscommunications, mistakes, delay and chaos from Floor and Decor. If I was charged for Floor and Decor to throw my things on the sidewalk, I want a full refund in delivery fees. That is not what I signed up for and that is not what was explained to me. Order number SB011402595957504 read more

Floor & Decor - Home Decor Near Me - Tampa, Florida

By far the best Floor and Decor we've visited! We shopped at the Brandon location twice in the past week. Both times George was there to assist us with any questions we had. He took the time to listen, answered all of our questions and made suggestions to ensure that we left the store with everything we needed for our project. I can definitely say this is now our go to Floor and Decor location for all of our home projects. I hands down recommend this location. George and all the staff are great! read more

While checking out with Charlie, I told her about the projects going on at my home. She was so sweet and welcoming. What made my day was how she gave helpful tips to the customer in front of me and my husband, and myself. I assumed they were regular customers, which was the reason for her very warm and jovial spirit, however, Charlie is just as kind towards all of her customers. I heard her greeting others and offering to be of service on my way out. I am big on customer service within reason, and great customer service is very hard to find nowadays. That makes a difference in people's shopping experience. Thank you, Charlie, for your outstanding example of customer care. You rock! read more

Charlie was the best she always have a good word and always professional. She's knowledgeable a product and motivated to help out

We are renovating our 2300 sq ft house. We had all of the flooring ripped out. Floor & Decor has an excellent selection and offers a design specialist to help. She asked questions about the look we wanted and was there to calculate costs on not only the tile but the grout and mortar. She had pictures on her phone to show us the tile we picked out installed. She verified the tile was in store and had it pulled immediately. She went with us to the check out and assisted on making sure all went well and the delivery was arranged. The tile is beautiful and I would 100% recommend Floor Decor & More. read more

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The worst customer service I've ever encountered. They don't even match another Floor and Decors pricing. Then when I went to rung up the manager just stood in my way like a book tube totally oblivious that I had 4 heavy cartons on a rack and couldn't get by without his lazy butt moving. Unbelievable I can't believe those people get paid does anyone shop them!? Terrible! read more

We were only getting a few things for our backsplash and George who is a designer helped us pick out the right things. He even got us a cart and pushed it as he saw I had trouble walking. Always helpful with all our projects. read more

I purchased over $500 worth of slate tile floor for use in a bathroom remodel. As many of you know scheduling materials for the jobsite so the contractor can do his job in a timely manner is critical. The product that was installed should have never been used for a floor. The thickness was uneven and created multiple chances of injuring someone walking or TAKING a shower. The material cracked under foot when walked on and it was IMPOSSIBLE to grout! The shale fractured creating more sharp edges. It was a minefield of sharp edges and uneven tile depth. When I took samples to the store and explained how bad this product was I was met with complete hostility by the manager (not Mickey). I told him that it had to be removed and replaced. He told me there was nothing he could do, challenged my claims and refused to consider a discount on a new floor. The floor should have cost $600 installed. It had to be removed for a cost of $400.00 and a new floor purchased for an additional $600. Making the total for 50SF of floor a whopping $1500! I handed him the box of defective tiles and walked out. I will NEVER shop ther again!!!!! You have been warned. read more