Very disappointed. Another store that prices donated items as though they had to pay for them, like…read moresome boutique. It is sad. Furniture way overpriced. Like wall paper, $6 a roll! Some thi is priced more than you can buy them new. No fun, and not much help for people who are trying to find something to fit an older rental or just be creative. Costs too much. Are they trying to raise money or make a profit? Same thing happened at Social Service League Thriftstore. Sad.

This is a great Restore but personally I think the staff make it. Always upbeat, helpful and they…read moreadd that personal touch that you don't get at other places. They have such a wide variety of items don't skip it thinking it's only hardware type items.

Large, burly, manly men with pencils in their ears, a ,large saw not far out of reach and plenty of…read morehelp and advice when that home DIY project calls. Need some lumber custom cut and don't have a massive table saw sitting in your garage or basement? Have them do it here. Not everything some of the larger "men's malls" in the area have but they have a huge distinct advantage: their name is not Ace Hardware, a place I refuse to visit where you can literally undress and run naked up and down the isles without the chance of ever being spotted by a customer service rep. I've been coming here for years, though not often, so feel like I have a bit more respect for what they offer. Easy access on 9th Street, no b.s., easy in, quickly out.

A delivery truck driver damaged my yard, damaged mateiral inside of my home, and left my front door…read moreopening in an attempt to pick up a wrong delivery from my home. They did nothing to compensate me for all of the damage and have yet to fix my yard.

Randy was just everything a guy & his family could need in an emergency. With our sink being…read moreclogged for 4 days & our landlord keeping hung us out to dry until the end where he told us it's our problem to solve, getting in contact with Randy is something I wish I did the FIRST day it clogged. Randy immediately answered, & with anything manual labor I expected a day or so wait, maybe a few hours at the earliest, Randy told me ONE HOUR! I was immediately surprised, & even with him saying an hour he was early. He went it, handled the clog, gave me some feedback on avoidance items, & we talked about life & exchanged personal conversation. He was really all I could ask for & more, going forward I will not contact my landlord in expectancy to solve problems, I'll call Randy. Thank you Randy, & thank you to your kids for helping you set up your online presence so that I am able to share my wonderful experience with your company to all inquiring for a reliable & good plumber.

Randy is amazing! He could have easily sold this battle-weary homeowner on some super expensive…read morefixes, but instead he talked me out of those and into something much more realistic for my situation. He worked to get things up and running for me again, but even better than just getting things working again, he gave me peace of mind. Randy is a joy to work with and it feels good to have someone I can count on to help me when I need it most. Please don't hesitate to use his services!

Excellent staff, very friendly, helpful people. I got some really good deals on Milwaukee tools…read moretoday.

Amazing staff!! Ian was so incredibly friendly. He helped my grandma find the flooring she needed…read moreand was so patient with her the whole time!!

I love Harbor Freight. Disclosure, though, in that I do not do much handiwork. I need some basic…read morestuff for minor home repairs. My home tool list is very small. Every time I have ventured into Harbor Freight, though, it has been a positive experience. The store in Lawrence is just like any other HF in any other city. The items are nicely arranged and aisles are easily marked. There is no trouble finding what you need. If you need to ask for assistance, there seems to be someone always available to help. The last time I was in the store, the team member that helped me was very nice and had a great sense of humor which I thoroughly enjoyed. Anytime an employee can make you laugh, it's a good time. With his guidance I was able to find just what I needed. This store is easy to access and there is plenty of parking. The check out process was quick and efficient. The cashier even told me about savings opportunities and coupons. He was helpful and able to assist me with saving a few bucks. I appreciate his suggestions very much. Everything here is reasonably priced and I have had good luck with product durability. Again, I do not use tools frequently but what I have bought and used have been durable.

I placed a phone order for a fender and bracket that broke on my HF trailer. I thought the phone…read moreorder went great and I was told it would arrive in 7/10 days, however, it never arrived... I called after 20 days and was told they were on "backorder" now!? The problem is they could not tell me for sure if they would EVER come in, and the lady on the phone was full of bad grammar and a nasty confrontational attitude. she suggested i try to find the part on ebay. I would give them an F for customer service. Next time it will be a Northern Tool Trailer for sure!

The first time I entered Cottin's, I did so with reluctance. I was concerned that as per usual,…read moresome older gent would look over my head to speak to my boyfriend about what he might be looking for today, making me feel invisible and like such a *girl.* Kind of like what happened to me when I used to go into certain chain electronics stores that have since gone out of business (yay!) in NYC. Not only did this not happen, I actually enjoyed my time in there the several times I've gone in. I kid you not! Now, I fully admit that I usually would only go into Cottin's because the K would be super enthusiastic about shopping in there and I can't say I share the same enthusiasm, but oh, OK, they have a lot of awesome garden stuff and hello, are those pink flamingoes?!?! There's a lot to love about Cottin's. They rent cotton candy (COTTIN Candy?!) and icee machines. They sell all kinds of tape. They sell a lot of different colored and sized novelty light bulbs. They sell old school Radio Flyer wagons. It feels like it could be 1950 in there, but with a 2010 sensibility. The staff, all young and friendly, rule the school. As Lydia A mentions below, they are part of what makes Cottin's such an enjoyable place to be. A "place to be"?! Yes! It's an experience! Even getting keys made is kinda fun (OK, well, that's an exaggeration. It is quick and painless, however!) OTOH, you'd have to drag me kicking and screaming into one of my most hated stores ever...HOME DEPOT. Blargh! Here's to the true mom & pop sensibility of Cottin's (check out their cute retro bumper stickers while you're there and slap one on your toolbox) with their fair prices, excellent customer service and the way they make you feel like anything is possible so I'm going to start building that garden shed I've always wanted...I JEST.

Fantastic customer service. A business to support. They have some hard to find hardware. And they…read moredo loads for the local community.

I would not recommend this place for Stihl repairs. I brought in a chainsaw for repairs on April…read more11, and I took it back today, September 3, because it was still not fixed. I called them about it twice and stopped by in person a couple of other times. There were never any attempts by them to contact me. No status updates, nothing. There is a lack of organization in the shop. My repair ticket was missing from their log book. They did not know which saw was mine; I had to identify it for them. I had to tell them the case sitting in the corner was also mine. I had brought in a chain to be sharpened at the same time; they had lost it. To be fair, they were apologetic, and they gave me a new chain and refunded my $45 that was the upfront cost of diagnosing the problem without me having to ask. However, I will not be going back there.

Everytime I have come into this location they have been super helpful! Really appreciate the staff…read moreat this store