We chose Jordan because of past great experiences . Our last…read moreexperience was much different. Difficulty with the contract- they wanted credit checkes even though we paying CASH. Seriously just road blocks. The job was delayed and interfered with our travel plans. They finally came and the chief installer said he had a physio appointment and couldn't do the job. Due to an injury. Shouldn't Jordan send a replacement? We are all sleeping on couches now as we have completely uprooted our home for this. We demand someone come to do the work and they send a single old guy . He laughs when he sees the scope of work and says he can't do it. Finally after threats of litigation the send a crew who bang it all down in a day. HOWEVER...every stair has a gauge in the paint. 2 gauges where the drywall need to be repaired. Multiple other scratches- and one cracked wooden blind. In the contract it says on fine print that Jordan not responsible for any damages. I will never use this company again. I will not recommend this company to anyone. I will tell everyone possible about this TERRIBLE experience. Maria

Complaint Detail / Problem Complaint Type: Repair Issues…read moreProblem: On Jan 19, 2019 this year, we purchased a displayed dining table set (a table with 4 chairs) from Jordans interiors ltd. (store #717) located at #117 1788 Baron Road, Kelowna, BC. At the store where the dining set was displayed, had a runner across the table and a vase with flowers in the center. The delivery was made on Jan 25th between 12-3pm. When it arrived my husband noticed there were marks/scratches on the table top and the delivery man also marked it on the receipt confirmed that scratches/marks as the product arrived and not caused by the buyers. We notified the store, there staff Jeanette acknowledged the problem and agreed to send their repair man (named George) over to fix it for us at the cost of Jordan. George came about a month after the purchase due the both ours and his schedules. He looked at the marks/scratches and said he will return with tools to repair. We waited patiently but each time we follow up, it seems he can never schedule us in. We later on found out his wife was sick so we can appreciate his situation. However, we are well into May and 4 months had past. We received a call last Friday May 10, from Jordan's representative Jeanette, informing us that there company WILL NOT HONOR THERE PROMISED in covering the repair costs. This instruction is given by the Director. Our issues are: 1. if we knew about the scratch before the purchase then we may choose other alternative furniture in our selective list. 2. Jordan acknowledged the defect and agree to look after the repair costs 3. Four months after the purchased, the director reject the repair costs which was promised so long ago. (if it was against there company policy why not state it at the beginning of the purchase? All we wish is to have the table repaired as soon as possible as promised by Jordan's interior. Now, we are stuck with over $3300+ of the damaged goods which Jordan managed to disguise the flaws and sold it to us. Hope no other consumers in the future will have to go through the same experience like us. Buyers Beware and CHECK ALL YOUR GOODS well and thorough from Jordan.

bought a sofa for our family room mid-April it was delivered to our Kelowna home. Eight months…read morelater after not too happy with our purchase, we went into the store and spoke to the manager to express that the sofa cushions had lost any firmness and were needing to be replaced. we can literally feel the springs bellow the foam cushions. The sofa gets used on average two hours a day and its just the two of using it and we're not heavy individuals. The store manager said that we had to contact customer service .We sent an email and received a response two days later saying that it's a wear and tear issue and they couldn't do anything for us. it's not even a year old yet. Are you kidding me? Store staff in Kelowna is nice enough but I'd steer clear of ever purchasing again from them. Premium price for unsatisfactory quality.

Love UB. Everyone in the Kelowna store is uber helpful and…read morefriendly. PS - my first couch purchase was in 2004 and I still own it and it has stood the test of time unbelievably well. Their chachkas are much better quality than the product at home sense. Love love love and yes will shop there again and again and again

Beautiful,beautiful, beautiful! I love this place for furniture, home decor,art,candles, fabrics…read morefor furniture choices, etc. They even have Christmas decorations. How about a neat leather purse? Throws, covers, dishes.....

From the owner: Located in the Okanagan Valley, The Room Collection is Vernon's most inspiring, stylishly stocked…read morehome decor and furniture store. From unique wall art to custom upholstered furniture, from locally made gifts to bed linen, lighting and candles, you'll find a fabulous range of beautiful things.

We just had new carpets installed by Jordans flooring in Kamloops in a portion of our house that…read morewas organized by Clayton Hoggard, our sales person. He was very knowledgeable and made the process go smoothly and was receptive to meeting our budget. We had an excellent installer by the name of Ian Taylor who in my opinion accomplished in 3hrs what an ordinary one would take 6 hrs to do. He was easy to work with and very accommodating. My only opinion would be that you include the cleanup by say a maid service in your contract as a professional installer should not have to clean up and read the contract as to what is covered. Clayton also gave us some carpet cleaner which was the best I have ever used so thanks again Clayton. Fully Recommend, Robert Strong.

Thank you Clayton for fantastic service!! We went to Kamloops from 100 Mile house looking for a…read morecouple area rugs. After going to a few places without finding a rug we ended up at Jordan's. Entering the store, Clayton (sales rep) greeted us and proceeded to show us area carpets, (this store has a huge selection) After a bit of time Clayton suggested we try the Room Visualizer. I had a picture of our living room on my phone and emailed it to Clayton. After that we found the perfect area carpets for our home, we ended up purchasing 2 area carpets and 1 runner. The runner wasn't in stock in their store, Clayton found 1 in their Kelowna Store and got it shipped to Kamloops. We got home and realized we needed 1 more runner, so we called Clayton and he found another one for us.

Aladdin did 200 square feet or vinyl plank in our house which ended up with large gaps. Contacted…read morecompany but they don't even repond! What kind of a business is this!?

Absolutely would recommend this flooring company. Quality product, professional services. They took…read moregood care of moving appliances and furniture, were very careful and consulted with me during the process. Any concerns or questions I had were answered quickly and with patience. It was intimidating to arrange all of this on my own. However, I found Leigh Gosse to be straight forward honest and helpful. The installers were also professional and respectful.

Before using Nufloors make sure you take before pictures. We didn't and the installers damaged our…read morenew fiberglass tub and a door that they stored in the bathroom. The plumber had been in 2 days prior to the carpet being installed and the tub was fine. After installation of the carpet and cleaning up I noticed the tub had been damaged (dented and cracked). We contacted Nufloors and they sent someone out to look. Upon reviewing and speaking with their installers their reply to us was that the installers said they didn't do it. Therefore we are left to have someone come in and repair a brand new tub. EDITED: THEY HAVE NOW ARRANGED TO HAVE THE DAMAGE FIXED SO I HAVE UPGRADED MY REVIEW. STILL IT WOULD BE A GOOD IDEA TO TAKE PICTURES PRIOR!!!!

This company took terrible advantage of my elderly aunt and uncle. They were initially quoted $1.25…read moreper square foot for the rug made from there left over carpet. When they brought in the carpet in they were RE-quoted $2.50 per square foot. When they picked it up they tried to charge them $5.00 per square foot plus delivery. After stern objection they "compromised" at $3.00 a sf. No one should ever do business with this company without firm written quotes. I'd even suggest getting competitive quotes elsewhere. Buyer beware.