We chose Jordan because of past great experiences . Our last experience was much different. Difficulty with the contract- they wanted credit checkes even though we paying CASH. Seriously just road blocks. The job was delayed and interfered with our travel plans. They finally came and the chief installer said he had a physio appointment and couldn't do the job. Due to an injury. Shouldn't Jordan send a replacement? We are all sleeping on couches now as we have completely uprooted our home for this. We demand someone come to do the work and they send a single old guy . He laughs when he sees the scope of work and says he can't do it. Finally after threats of litigation the send a crew who bang it all down in a day. HOWEVER...every stair has a gauge in the paint. 2 gauges where the drywall need to be repaired. Multiple other scratches- and one cracked wooden blind. In the contract it says on fine print that Jordan not responsible for any damages. I will never use this company again. I will not recommend this company to anyone. I will tell everyone possible about this TERRIBLE experience. Maria read more

Complaint Detail / Problem Complaint Type: Repair Issues Problem: On Jan 19, 2019 this year, we purchased a displayed dining table set (a table with 4 chairs) from Jordans interiors ltd. (store #717) located at #117 1788 Baron Road, Kelowna, BC. At the store where the dining set was displayed, had a runner across the table and a vase with flowers in the center. The delivery was made on Jan 25th between 12-3pm. When it arrived my husband noticed there were marks/scratches on the table top and the delivery man also marked it on the receipt confirmed that scratches/marks as the product arrived and not caused by the buyers. We notified the store, there staff Jeanette acknowledged the problem and agreed to send their repair man (named George) over to fix it for us at the cost of Jordan. George came about a month after the purchase due the both ours and his schedules. He looked at the marks/scratches and said he will return with tools to repair. We waited patiently but each time we follow up, it seems he can never schedule us in. We later on found out his wife was sick so we can appreciate his situation. However, we are well into May and 4 months had past. We received a call last Friday May 10, from Jordan's representative Jeanette, informing us that there company WILL NOT HONOR THERE PROMISED in covering the repair costs. This instruction is given by the Director. Our issues are: 1. if we knew about the scratch before the purchase then we may choose other alternative furniture in our selective list. 2. Jordan acknowledged the defect and agree to look after the repair costs 3. Four months after the purchased, the director reject the repair costs which was promised so long ago. (if it was against there company policy why not state it at the beginning of the purchase? All we wish is to have the table repaired as soon as possible as promised by Jordan's interior. Now, we are stuck with over $3300+ of the damaged goods which Jordan managed to disguise the flaws and sold it to us. Hope no other consumers in the future will have to go through the same experience like us. Buyers Beware and CHECK ALL YOUR GOODS well and thorough from Jordan. read more

Erin, the retail manager, was excellent. She was very knowledgeable, helpful and accommodating as we had to take home a few area rugs home first to try them out before we selected one. And it was Erin's suggestion that win out in the end. read more

We are very pleased with our recent rug purchase from Jordan's Kelowna. Erin kept us updated on the status of the rug we ordered until it arrived. We appreciated Erin's efficient, knowledgeable and friendly customer service. The rug was a perfect fit for our area and we love it. We would definitely recommend you see Erin at Jordan's in Kelowna for your rug needs. read more

Thank you, Tyler, for your expertise and patience as we chose two perfectly priced, lovely rugs from your store today. You guided us, simplified our task and we are thrilled with the result. Wonderful to have you in Kelowna. read more

Erin and the staff at Jordans were great! They helped us select carpet and vinyl flooring to meet our needs and budget, and scheduled the install before we moved into our new home which made it so much easier! Erin came and checked the install after to make sure everything was good. We would definitely go back! read more

Good selection of area rugs. Very pricey but I was lucky to catch a sale. Sales people were not intrusive but also not very helpful when it came to looking at area rugs piled deep on the floor. read more

Avoid this company at all costs. Quoted me 13k for new flooring and sub floor. Removed half the old flooring and installed over the the half. Now I'm stuck with a floor that makes my angry everytime I walk over it. Check my full review on Google maps, deceptive and absolutely do not stand behind there work. read more

I have a small business and was in need of an area rug. After trying other stores we found the best selection to be at Jordan's. We found the staff pleasant and helpful, and we are very satisfied with our purchase. No hesitation in recommending Jordan's. read more

Our experience with this business was awful. We initially went to Jordans because we felt that they sold quality products and provided customer service. After waiting patiently in the store, we met with Kathleen and told her we wanted to purchase new window coverings and as well as an oil painting. Kathleen gave us an appointment for Thursday Sept. 12th for 4:30 pm at our home. My wife and \I both left work early in order to meet with her at our home. She called once to say she was running late. By 6:20 pm my wife had called Kathleen twice but received no answer. When Kathleen finally called back she said that she had been busy with an out of town client in the store and wanted to re-schedule the appointment with us at our home. There are many retailers who sell excellent products. I prefer to deal with one that also offers good service and the commitments they make to their customers. read more