ABSOLUTELY THE WORST EXPERIENCE EVER! After taking a check for 5k it took them a whole month to get my flooring ordered, after they told me install would start in 2 weeks. Then the promised installation time of 2 days turned into a horror of 3 weeks. They damaged my home and did some of the most sub standard work ever. The workers had no accountability and just showed up when they felt like it. The management team barely knew where the workers were and no one was on the same page. Worst treatment I have ever received as a servicemember in this area. read more

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Worst business experience. Very poor installation, trim was from "Kirklands." Owner Jason very friendly until sale made and down payment given. Then no calls were ever returned. Product was supposed to be Shaw made in the USA. Was actually made in China. Trim is already coming off the wall. It was never painted nor caulked - ends were raw wood and there are major gaps. Glue was on my bedroom carpet and it was cut back so far that my bedroom required a threshold to cover it. This is already coming up with nails raising. Of course their phone says that the number is disconnected. BBB says they do not answer and there is a legal document slapped on their front door. Do I sound angry? Yes I am. I am a retired civil servant and that with SS is my sole source of income - didn't really want to waste it on this. read more

I had Floors 360 (now apparently relocated to 3855 Washington Road Martinez, Georgia 30907) install a hardwood floor, based on a lowest estimate, and based on Jason, who was a great salesman. Here's the problem. The installation crew was did not know what they were doing. They installed the hardwood without the necessary gaps between perimeter boards and wall boundaries. And this was after they did not provide sufficient time in house for wood equilibration. The result was predicable. Six months after installation, the wood was buckling and warping. I asked repeatably for for recompense, or replacement. No immediate replies. With persistence, I was able to communicate with Jason and he agreed to have a a certified inspector examine the buckled floor. This inspector concluded that faulty installation, lacking expansion gaps, was the problem. After handing over this report (by email and snail mail) to Jason (owner of Floor360), nothing happened, despite my personal appearance on site at his store with report in hand. I have since replaced the hardwood, with qualified installers, and it's great. There is no problem with hardwood, here, only with improperly installed hardwood. Buyer beware, big time! I'm out thousands.... read more

If you buy from here beware. If you special order custom expensive tile and they receive a bunch of them broken, then the owner will tell you sorry but they don't replace them for us so you have to receive broken tiles. Buyer beware. You can do so much better by going anywhere else. Seriously, you deliver broken tiles to my home and your employees even broke a couple of the (7) 12" x 24" travertine vein cut tiles and all you can say is all well there is nothing I can do cause we primarily do full installs and rarely sell tile to diy'ers. Read so that way they can rip off their customers with installation which in my opinion is also way over priced. But have to love the fact that when I returned a bunch of the over ordered supplies the owner was like oh yeah thanks for returning the un-used portions of ditra cause that stuff is expensive and my employees gave you too much, but yeah sorry about the broken tiles but there is nothing I can do. I have been burned by these guys, so if you buy from them make sure to do your research. The only reason I paid the triple price for the travertine was cause they had the exact size of tile and color and style that my pregnant wife liked. Never again will I allow them to take advantage of this guy. Hence why I am writing this review to warn others. read more

I had quite the opposite encounter. We were greeted quite nicely and the staff were very helpful. I too made it known from the start that this was going to be a product only buy. I am a fairly handy guy and tile is not too difficult. Jason was great, took a good bit of time to help my wife find something that interested her. We even had to break away and get lunch and return with some products that we had already purchased from other stores. I will admit that I would have liked a bit more communication from the staff post order. It took almost 3 weeks (18 or so days) for our product to be delivered to our house. In fact we were very close to canceling the order. But in the end the Tile arrived and appears to be intact. Were it not for an upcoming trip this would be installed this weekend. Had they informed us that there was an availability issue I would have given them max ratings. I prefer to do business with the local shops as it keeps the growth of the local economy moving. All in all be up front with what you want and expect and I believe that they will deliver a sound purchase experience. EDIT: 03/09/2015 I need to update this as I had discovered that the tile (BULL NOSE) ordered was not what they had shipped in and delivered to me. The supplier shipped them base tiles not bull nose. I brought that to the attention of the staff and they promptly confirmed that they had requested the bull nose and the vendor had shipped the base on accident. That Monday it was ordered and I was given a follow-up status of should be in by 2 March and should arrive at the shop by the 5th or 6th. that day comes and NO update!!! Again with the failure to communicate. Thankfully we had a house guest and there was no hurry to get the install done. NOW however I have told my wife the project would be complete by our Anniversary so I am definitely on the hook. Over all still not horrible but they definitely need to do a better job of keeping you informed. read more

If you want a great experience, with excellent communication and customer service from the owner, you should shop elsewhere. Here's the PROs and CONs of my experience: The CONs: 1. I was never told my flooring was being shipped from China and took 4-5 weeks to arrive. 2. I never received a call to update me during this time. I had to call and inquire. 3. Numerous "shipping errors" that resulted in tile being delayed multiple times. 4. Granite countertop did not fit properly to the wall to accommodate the elevated bar being removed and the new granite countertop extended in its place, as ordered and confirmed. "I told the granite guy exactly what you wanted," per the owner. The granite guy told me on site the owner never included that in the estimate request nor the order. 5. I asked for a undermount dual sink where one side is larger than the other. That was not communicated to the granite man. My granite was cut for a symmetric dual sink, which is what I received (not what I wanted). 6. I was supposed to receive protective stainless steel grates for the bottom of the sinks. They had to be ordered after installation because they must have been "forgotten by the granite guy." 7. Hardwood flooring (engineered) glue on the installed product. The owner got frustrated with ME when I showed him all the very visible dried glue that was not removed. Basically, he expected me to get it off the floor. (Keep in mind, I am not physically able to do so.) 8. The wooden threshhold did not match. It had to be reordered. 9. Upon installation of the original backsplash tile, I was almost in tears! The tile was cracked, broken, jagged (edges) and was installed very uneven and crooked in many, many places. When I spoke with the owner, he said "That is because it is glass tile. It's going to do that." Not only did I do my research on youtube, but I took pictures of the identical tile installed properly (where I work) and proved it wasn't a characteristic of the tile. It was poor craftmanship. Did he think I wouldn't do my homework? 10. After everything that had happened, the owner had the nerve to tell me "There is no pleasing you!" Can you believe that?! He is one of those people who takes no responsibility for errors. Instead, he thinks it's because YOU can't be pleased. Be prepared for it. The PROs: 1. Love my carpet. The product, pad, installation was great. Installer was very nice. 2. Probably because I still owed him $3,000 and threatened to pay someone else to redo it, the owner agreed to remove the backsplash tile, let me order a slightly different style (glass and stone), and had it installed by a different tileman. It looks so much better! 3. Last, but definitely not least, Ginger is that company's saving grace! She is the epitome of customer service! She is pleasant, professional, kind, and knows how to treat a customer! Oh, the owner is WONDERFUL until the deal is done and you bring HIS errors to HIS attention. Now, with all that said, I must say this is my experience only. I can't speak for anyone else. But I know for sure that I will never do business with this company again nor will I ever refer them to a friend. Good luck. read more

I just wanted to say that Floors 360 did an awesome job on my hardwood floors. I had 3 rooms redone and they look amazing! The guys showed up on time and had all the materials needed to get the job done in a timely manner. I am now working on having my bathroom redone and I cant wait to see the results. I would highly recommend these guys to anyone who wants their floors to look great!! read more

I hired Floors 360 to put tile in my kitchen and couldn't be more pleased with the results! I did my research and had two different tile companies give me estimates and Floors 360 beat the estimates. Not only that, but the customer service was amazing. I waited and saved a long time before deciding to tile my kitchen so it was important that I got what I was "paying" for. They went over and above to help me with my decisions. I am now thinking of having my bathrooms redone! Highly recommend them!! read more

This was my first experience with flooring and a new house and I have to say my experience with Floors 360 and Mr. Jason was more than I could have asked for. From helping me pick out the right flooring all the way to the install. He knew exactly what flooring would look best in my home and what tile I should use in my very small bathroom. If he ever had any questions, he was sure to call and ask. Not knowing what I really wanted, I put all my trust in Mr. Jason and I am very glad I did. He knows what is going to look best and gives you an honest opinion which I really appreciated. Floors 360 did an amazing job on our house and I recommend them to anyone looking to do a flooring project. I will definitely be using them for future projects. read more