We hired Ben Trento to tile our living room, kitchen, laundry room and a small bathroom. Ben Trento had absolutely NOTHING to do with the physical work. He sent subcontractors, Superficially, the tile in the living room was straight, but there is white mortar peeking up through the brown grout in many places. We pointed that out to him while his people were preparing to grout and his honest estimation is that "They're old men with bad habits, and it is just as good a job as you can ask of any tile company." They splashed grout up every wall in the living room and kitchen and onto all my newly installed kitchen cabinets. We cleaned the cabinets just fine, but the grout had to be cleaned off the walls and repainted. Moving on to the bathroom. The shower floor has blue grout, yes, you guessed it, white mortar is peeking up through the grout everywhere, We had to clean the blue grout off of the shower floor tiles, and there is white mortar as high as the top of the tile all over the shower floor. Now we must find a different tile installer to rip out the shower floor Ben Trento's subcontractors installed and redo our shower. Additionally they set the drain crooked, not a big deal, except it is obviously crooked, and Mr, Trento tried to convince us that we don't know how to measure and it isn't really crooked. Stating maybe it is off by less than 1/16th inch. I would recommend that if Ben Trento is going to do the job, sure hire him to do your job, he is knowledgeable. If he sends over subcontractors, then don't let them into your home unless you want to redo the job through another contractor. So now that we have discussed the Service, and the Quality, Let's look at value. Ben Trento is not a cheaper than others option. His pricing is at the higher end of the scale. He also overestimates a bit, since I returned nine boxes living room tile 10 bags of mortar three boded of bathroom wall tiles. The only reason I mention this is that you are paying for the ESTIMATE. When the contractor estimates additional square footage, you are paying a bonus to that contractor for work and materials that are never delivered. read more