I was debating writing this, I haven't had this bad of nails in a very long time. I had scheduled a…read moregelx and had to reschedule, I quickly agreed to the new date and didn't realize that it rescheduled to just gel, which I take accountability for not completely reading the full message. She worked around it and called her boss (next client) to see if she could come a little later. My baby was with me due to unforeseen circumstances and it was a little awkward. The owner showed her a Barbie doll and was helpful toward that situation. My nails she messed up on didn't put the bonding glue on a nail and continued. They seemed fine till I left and noticed 2 of the nails completely crooked and when messaged about it she said she adjusted the tip for nail bed and Is out of town and to file it cause that's what she would do. My other fingers were straight, never had a problem before. It was on a Friday and by Monday a couple of the nails were falling off and broken. I don't do much with my hands so for 80$ nails and 20$ tip, to fall off within less than 3 days isn't great. I have paid way less and they lasted longer and looked better and if not they would have me come back in and take off the nail and re-do it. A second one split 5 days in, they looked rushed and not put on correctly

I booked an appointment with Phoebe at Prism Beauty for a pedicure…read more It is very easy to book an appointment through Prism's website. You select your service, any add ons, artist, day, and time. I scheduled for a Friday, but the artist later texted me to see if I could change my appointment time. I couldn't, so we scheduled for a different day, which was not a problem. There is a $5-$10 price difference between booking with a "senior" or "junior" artist for nail services. I think Prism should reconsider that policy because labeling someone a "junior" artist makes you think you are getting someone who is less experienced or won't do as good of a job and I don't think that is true at all, especially on a basic pedicure or manicure. Prism Beauty is on the corner of a busy main road (Capitola) and a residential street (El Dorado). They do not have a parking lot, so you have to find a spot on the street. When I went, there was nothing available on the residential street close to their building, but I found a spot a little further up the main road. Parking isn't a deal breaker, but definitely give yourself extra time, just in case parking is scarce. When you walk into Prism Beauty, there are manicure stations to your right, lash beds to the left, and two pedicure stations straight ahead. The pedicure stations are on a raised platform with an additional step up to the platform. There is no hand rail from the floor to step nor the step to the platform. If you have any physical disabilities or balance issues, it could be tricky. I would call ahead to see if they have an alternative if you want a pedicure and think the step up would be problematic. I am sure they would also lend a steadying hand if needed. Phoebe was setting up when I walked in. She addressed me by name and was welcoming. She told me to come up and have a seat. I asked if I should choose a color first, but she said she would bring me my options. They have a basket with all of the color options. Reds, pinks, purples, blues, etc. are bundled together, so you can easily find the color family you want and then a specific color. I chose a color, but when Phoebe went to look for it, no luck. She came back and said they have some colors only in gel and the color I chose was one of them. I picked another color, but she said she would also look for something similar. She brought two colors she chose and one was close to what I wanted. I was satisfied, but I did think it would have been easier if I just looked at the polish wall and picked one, since the samples can be misleading in terms of availability. Prism uses pedicure "kits" that come with a scrub, mask, and massage lotion. Phoebe also cleaned up the cuticle with an electric "sanding" tool and used a disposable scrubbie cube on my feet. My feet feel soft. I still have some dry skin on the sides of my outer toes, but they are much improved and look good in open-toes shoes. I paid extra for nail art. I like to get polka dots on all of my toes. My husband is always amused by my polka-dot toes. He judged these dots to be good, but not the best I have had. He pointed out that others have varied the size of the dots to cute effect. These dots are on the small side. Phoebe chatted with me a bit, but I had to initiate most of the talk. The artists working at Prism are clearly friends and the other clients who were there and came in were obviously regulars. They were all talking with one another. I was the outsider. It would have been nice if they had asked me more questions to draw me in, even simple things like if I live nearby or how I found their salon. Overall, I got a very nice pedicure at Prism. I would go back, but I would be very cautious about the days/times I booked due to traffic and parking. I have been trying to find a new nail artist because the person I went to for over ten years moved away from the area. I have tried four places. I would rank Prism #2 of the four for overall feel and outcome, but they win in terms of ease of booking.

I felt genuinely cared for during my facial all around excellent service by Rachel and I am so…read moreimpressed by her services! She is so professional and caring

Rachel is the best! She's not only professional and capable but kind and friendly. I always feel…read moreamazing after a treatment with her. Highly recommend!! Lovely aesthetician!

I love Sue's treatments and her products! My go-to lady for waxing. Her boutique always has…read morewonderful products!

Sue Bell is the best. I have been getting waxed for many years here. You won't be disappointed…read more BUT, this is for a product review. Susan Bell NOURISH MOISTURIZER I use this on my son's (6) eczema on his eyelids and patches behind his knees. It soothes the dry skin and works to reduce the irritation. This is the only cream he allows because it is smooth to apply, doesn't stink, and it is not sticky. We've tried many different kinds of moisturizers, anti itch creams, and this is our go to.

This is my second time getting my lashes done here and both sets have been great. It is a very…read morerelaxing experience, I love the heating pad and knee pillow on the bed. The best part by far is being able to snuggle with a very cute dog, Rosie. Kelley is professional and I appreciate that she washes my lashes before starting. Definitely will be returning.

Before I came to Kelley, I had my lashes done more than 9 years, and will give breaks in between…read morebut I did not know how damage my lashes were when I first meet Kelley. Kelley was completely honest with me. She really educated me about my lashes and told me that I needed my real lashes to breathe and take some time to have my real lashes grow as well giving suggestion of what kind of eye lash serum to use. She also wanted to have a free consultation after a month using lash serum checking in where my lashes are. I appreciate her honest feedback and letting me know she may not be able to do my lashes if it balding and how my previous eye lash technician didnt even tell me how my lashes were or the kind of state it was. She didn't even tell me my real lashes were damaged and frail that she just kept putting the extension on top of my baby hair that were growing. Kelley was a life saver because if that would have continued I wouldn't have anymore lashes and will be balding, she really cares about her client and quality of her work.i really appreciate her honesty instead of just caring about making money off of me. She is a genuinely person. After listening to Kelley- giving my lashes a break for 1 month in a half, using the eye lash serum that she suggested, and only putting the lash extensions on that were healthier and not putting on the ones that was still growing or not healthy... concluded my lashes growing back healthier, and longer than before. I am happy I found Kelley and saving me from my eye lash balding.. her environment is cozy, clean, relaxing, and sometimes I can just take a little nap and I appreciate Kelley recognizing that.. there are times we just need a break of silence and peace for ourselves.

Hannah is the best esthetician I've ever had, I honestly look forward to my appointments with her…read morewhich is saying something because I get a Brazilian wax and have never looked forward to that process before. Shes got the touch though, it's as painless as it can be and I always leave feeling great. I've also gotten facials, eyelash extensions and underarm and eyebrow waxes with her and Hannah has always listened to and given me exactly what I want- I really can't sing her praises enough. If you're looking for an esthetician who is warm, friendly and talented look no further.

I can't say enough good things about my experience here. I have been regrowing my hair after…read morechemotherapy-induced alopecia and was very anxious to have anything done to it, but Megan made me feel so calm about the entire experience. My hair had grown back curly and crazy and I had no idea what to do with it. I didn't come in with an idea of what I wanted done, just that I wanted to feel more like myself on my upcoming wedding day. Megan advised a Keratin treatment and extensions, neither of which I had done before. With these options, I was able to style my hair without having to cut any of it off (something I really didn't want to do). I feel more like myself than I have in over two years and it truly is Megan's expertise to thank! I can't recommend her enough to anyone going through something similar.

Clean and comfy space. Colleen does a great job and can do many different types of styles.read more

Found my new lash tech! I've had two appointments with Colleen already and it has always been such…read morea pleasure. I only get my lashes done on special occasions, but honestly With how good these lashes come out, I might have to come more often. The mood and atmosphere in the studio made me feel relaxed and the chair is quite comfy, so much that I doze off! Not only was Colleen knowledgeable and attentive to my needs both times, but she also created a custom lash look to my liking and she explained what was more suitable for my eye shape/natural lashes. Can't wait for my next appointment!

I live the place and the owner is sooo welcoming, kind and accommodating!…read moreI see Vanessa and been for sometime. Besides a great stylist her personality is awesome!!! She asks questions about what u the client wants and gives constructive advice!! I really recommend her as im sure all the stylists there are good also!!

Huge Disappointment I tried to get an appointment with Shell…read morebut she was in Europe. I've known her for years and does beautiful color. She recommended Vanessa and gave me her number and passed on my two blonde colors. I couldn't get in until Friday before my important weekend with Filoli Gardens. I was to demo watercolors for two days. Vanessa did my hair and she did a beautiful job EXCEPT she used the WRONG COLOR and I ended up with Ash/mousey brown hair! It made me look DEAD! I called her and she wanted me to come right down but I had NO extra time! I quickly put on a Frosting cap and lightened it in sections. Some parts are brassy so I washed it with purple shampoo to soften it. I used to frost for years. I paid Vanessa $174 including tip. Because "I" touched it she would not help me! If she put in the wrong combination she should stand up to it!

Paige is simply amazing. She really took the time to understand and create the look that I wanted…read moreand she always goes above and beyond.

I was very disappointed especially after reading the other reviews on here. A friend of mine had…read morehers done at a different salon for quite a bit less and her eye lash extensions were beautiful. I honestly cannot even tell I spent $200.00 on eye lash extensions. I had better results just using mascara. I might try another salon, but they are definitely not worth it.

All I can say is WOW…read more.. I walk into the office at my scheduled initial appointment time and the bell for the door goes off. Two employees are gossiping/talking very loudly around the corner from the front desk. I stand there for around 5 minutes, they are still talking... no acknowledgment... no nothing... I don't know about you but I don't like to be in that kind of negative environment for no longer than I have to. So I turned around and left.

I had two treatments of micro needling on my scalp and had no results within the past six months …read more if you need PRP for hair loss this is not the place to go. They have no experience whatsoever..Save your money.

Rachel was so sweet during my appointment and first Brazilian ever. She made me feel so welcomed…read moreand comfortable throughout the whole thing! Her space is decorated so cute and you really feel so relaxed while being there, totally stress free! Looking forward to continuing booking for services here in the future!

I've been going to Rachel for YEARS. I think I first started coming around 2022 after finding her…read moreon Instagram. Immediately I was drawn to her warm energy and kindness. I'm a fat woman and deciding to get your coochie out can be intimidating. She's never made me feel unconditional for even a second. I'll be half naked and we're just talking about life and music. I drive all the way from San Jose to Santa Cruz just for an armpit and Brazilian wax. Honestly wouldn't dream of going anywhere else. Best waxer ever.