Actually haven't shopped here but don't really want to after speaking with someone named Deborah. I cannot say if this person works in sales or customer care but either way, she's not great. When I called last week to inquire about an Accent Decor product from the AD website she was quick to scold me for not knowing how it all works including using the website, the process for ordering, etc.. She used the verbiage of a parent scolding a child and told me I WAS GROUNDED! (no, seriously, I'm not kidding) Excuse me? I'm a grown woman with absolutely NO relation to you and this is a business call. It didnt get better when I followed up with an email inquiry for look alike products to aforementioned AD item (screenshot attached). When I had mentioned I didnt have time to drive 30 minutes to the SF flower market in the near future but would stop in on my next planned visit, I was told that I need to "make time to come in" or "just go on the website" with absolutely no warmth or customer care. This may be the worst first impression of a business I have ever had. Sounds like others have had this same issue and it wouldnt surprise me if they were all her. read more

Floral Supply Syndicate - Deborah's sassy response to a simple query - Arts & Crafts Near Me - San Francisco, California

Great selection in an informal warehouse setting. Lots of choices here. Great service from the different vendors I visited. Better value for money. This was a delightful find. It is not crowded as you get closer to closing time. I found it easy to make a purchase at that time. Come here to the source. Paid parking available. read more

Floral Supply Syndicate - Inside - Arts & Crafts Near Me - San Francisco, California

I usually don't take time to write reviews here, but I have to do this one. One of the ladies who work in the register is so rude to customers, as if we are bothering her by simply being at the store. This type of behavior should not be acceptable anywhere, by anyone, regardless of their position or status. read more

They have a wide range of supplies for your floral, home decor needs. The staff are super friendly and knowledgeable on all their products.

I really want to ignore this problem, because i like this store, i need this store and like everyone who works here. Except for this young indian girl. Last time i entered here she was incredibly rude and condescending to me for no reason at all. It all began when i was at checkout, and she asked me why i was buying floral supply items. I said i enjoy making floral designs and attended a short program to learn, and now im practicing. She asked me where i attended, i said someplace in London. Then she started to laugh at me. I was confused so I asked what was funny, and she said nothing, and added an aside about how she and her boss worked here for 10/20 years. Im like.... Okay....(?). Honestly that was all i said to her and that was the treatment i got. I left the store really sad and upset. Today i came back to the store again to pick up some supplies. Then again, at checkout, this girl gives me the condescending smile at me. Doing flowers is a happy hobby for me, and i dont understand why everytime income to the market, this lady with certain ego issues has to ruin my afternoon. It really makes me wonder, what caused her to be this way? I have no idea why me or what i said triggered her inner insecurity issues. Must I deal with this everytime i come into the store? The first time i was at the store and it happened, there were other people who witnessed this. I really didnt say anything. Customers come to the flower market to be happy. I do flowers to commemorate my childhood with my grandma in korea. This girl is really nasty. read more

Customer service from a lady answering a phone call was so upsetting. I literally don't want to purchase from there ever. A customer wants to feel like they were being helped or guided. I didn't get that. read more

Ribbons & vases GALORE! The first party supply shop we stopped at. They have an upstairs where there is more party supplies. Watch your step up there! There is one particular step IS marked in yellow but I pretty much would've missed it if it wasn't for my cousin walking in front of me. They had these HUGE foil roses that I wanted to buy, I think they were like $5. I held back though. They had a total of maybe 10 aisles downstairs, so you can walk through each aisle in a quickness. They had a great variety of vases, for people looking to make for a candy/dessert bar :) Just sayin' read more

Floral Supply Syndicate - Ribbons. - Arts & Crafts Near Me - San Francisco, California

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After buying cut flowers at one of the other Flower Mart vendors, I still needed to buy a container for my vaseless friend. Floral Supply Syndicate was a great find, with a large selection of vases and everything else you could think of in terms of floral supplies. If I ever need to create centerpieces or elaborate floral arrangements, I'll definitely come back to look at their candles, ribbons, and even faux butterflies and birds. They sell primarily to people with wholesale licenses but the general public is welcome, too. Everything seemed to be marked with both prices, so it was easy to see how much I'd be paying versus wholesale. But even the retail prices were very reasonable, and I got a set of 3 ceramic cube-shaped vases for $12. Looks like they also have an outlet in San Jose, which is much closer to home! read more

I'm sure they're well stocked with floral supplies, but their customer service needs to be improved. My mom was waiting in line for a while and wasn't helped with a man behind her. All my mom needed to purchase was a plastic dish for a flower arrangement. My mom was trying to get the cashier's attention, but the cashier (a man with a beard) told her with an attitude that there are people who waited longer than her and she should wait and pointed to the man behind her! The nerve of that guy! My mom was waiting in a line and legitimately waited her turn. The guy behind her looked embarrassed and let my mom go first. Finally my mom was helped. She was charged over $2.00 for something clearly worth less than that. But we were in a hurry since she was helping to arrange flowers for my wedding and we were in a time crunch as we purchased many flowers and we wanted to make sure they're still fresh. I stayed quiet as I saw this, but if it wasn't for that kind man behind my mom, I would have said something. Fix your attitude, guys. Being unkind is not worth a one-star review that I'm giving to you guys. read more

Two things stand out that make this place especially wonderful: 1) Hands down, THE best selection of ribbon for gift-wrapping, etc. Aisles and aisles of gorgeous, shimmering, sparkling colors, a veritable rainbow of options at very reasonable prices. But more importantly, 2) The guys behind the counter were SO nice to me, so unexpectedly caring and neighborly and sweet. They obviously took pride in their business and the whole FlowerMart in general - they were pointing me toward their neighbors for different items they didn't carry, telling me where in the FlowerMart I could get dried flowers, etc. and when all the different vendors closed and what schedules they were on - they just knew their stuff and were very generous about offering help. I was really touched by it actually - it is nice to see that customer service and kindness like this still exist! So, thank you!! read more

Oh Floral Supply Syndicate - where have you been all my (event planning) life?! A crafter/event planners dream - especially because it's amongst the flowers. I LOVE LOVE LOVE this place! Aisles and aisles of ribbon. Various sizes, colors, with/without wire trim, textures (eg sheer, lace, grosgrain, rope, raffia, ect) for every occasion and then some. My eyes were rolling to the back of my head just thinking of the number of uses of each ribbon I wanted to purchase. But alas, I was there for work related purposes. So I focused. I was looking for red 1/4 in or so ribbon. Simple, right?! But then I found red 1/4in red chiffon and silk ribbon with glitter AND wire trimmed! I couldn't have found a more perfect ribbon if I designed it myself. And for good measure I purchased 1/8 inch red silk ribbon. I could always use it for another work project, I'm sure of it. I had to peruse a bit more. Craft bags - plastic - clear, with designed colored - it was endless. Vases - square, tall, round, big and small - it's endless. I didn't even go upstairs, I was too afraid I would get lost in the wonders of the party supplies. And the staff are equally helpful, knowledgeable and sweet. You can also tell they take pride in both their exceptional, vast array of products and super customer service. I'll be going again for work and play...soon. read more

Good selection, organized, prices are labeled. One guy was pretty friendly helping me out with the flower wire gauges. Otherwise, this is a good place a long with Shibata across the street. I got stuff wholesale price: wires tape pruners ribbons read more

They have all kinds of floral supplies, candles and votive holders. I got a great deal on a tall flower vase, and they are conveniently located at the flower market! read more

I've been coming here for years. You might believe other reviews but from a floral designer who comes into FSS 3 times a week, 48 weeks a year. There is nothing as great as FSS for service. Henry is one of the nicest salesperson. If you get him, you will be lucky. Bruce is kind and knowledgeable. Ed is so fair Debbie is a hoot. Even Lloyd is kind. So kind. Ron is the best, he is the manager. Recently, I bought 2 cases of glass cylinders. They broke at the event the next day. Most wholesalers don't have to take a return. It's wholesale...get it??? But FSS went the extra mile, never making me feel like an idiot. They always get my orders in and timely. The line can be long but if you are a regular and smile, they will smile right back! This place is for serious floral designers.....so it is intimidating to shop but if you see someone who looks like they know what they are doing....just ask them for help. This is a great place to find good quality double satin ribbon, oasis, sheers, floral supplies! read more

These folks always take great care of me. They have a big inventory, and they will pull my order ahead of time if I call ahead. They also have expedient checkout. Lastly, if I buy heavy stuff, they'll help me load it into my car. It's always great to have a supplier I can count on. This is one of my staple vendors. read more

Disclaimer: this is a review less about the shop as a whole and more about one specific, fantastic employee. My best friend/bride-to-be and I came here with a couple of friends the day before her wedding, looking to DIY her bouquets and boutonnieres. We'd grabbed a load of flowers that we liked in the flower mart and were casting about here for some wire and tape. Noticing that we looked a bit lost, a lovely gentleman named Bruce stepped in to direct us to what we were looking for. After learning that we were only doing a handful of arrangements, however, he ended up giving us a free lesson on boutonniere making, as well as advice on which of our flowers would hold up out of water or not, and throwing in some free wire on top of everything (since he said we wouldn't need anywhere near a pack of wire to do what we were doing). He was wonderfully helpful and the arrangements turned out beautifully - you'd never know a bunch of amateurs had put them together. Thank you so much, Bruce! : ) read more

This store has terrible customer service and no return or exchange policy. DO NOT GO HERE. I returned a few vases, which were purchased ten minutes earlier, but the the owner refused. I offered to have store credit or exchange for other merchandises. The rep. agreed but the owner yelled at him and flat out refused. I was astonished at how rude the owner was. I found the same vases at a near by store which sold at 50% less, and the customer service there was by far more superior. They are more friendly and have an store credit or exchange policy. Don't spend your hard earned money at Floral Supply Syndicate, they do not deserve to your business. read more