Over 2 months to get tile. ? Yup! " you made a bet based on our information". Quote " won't take review seriously" Business owner. If you are a contractor or another person who needs to manage the flow of a job, employees, your time, other projects, you will pull your hair out and become infuriated from a patronizing attitude. Imagine putting off plumbing in baseboards...trim, kitchen appliances...etc.. Due to poor information from Florcraft. Imagine paying your construction crew or personally being on hold for two weeks....frustrating. And then receive a patronizing attitude for making the mistake of making a decision based on their information...infuriating! You'd never put in an order here again. Me and my other two builds won't! I placed a tile order July 24th I received it in 3 weeks , damaged on Aug 16. I'm thinking another 3 weeks... Sept 3 , I queried for an update. " your order " ...in seattle ...arriving next week "" Perfect, I thought that's inline with the three weeks of the previous. I added a week to that to allow for a delay in my build planning...( see?, I'm not unreasonable) Here it is sept 18 th...no tile.... It's been two months .... And Floorcraft has no idea where my tile is. Did the sales person follow up to ensure the tile was shipped? No! After it didn't show up in 13 days did they wonder where it was ? No! I expressed my extreme dissatisfaction at them not knowing where the tile was and that I made commitments and juggled time to enable this job. I received a patronizing text. In effect... This is Alaska and freight arrives when freight arrives. Your frustration is self created by making the mistake of juggling time for,the job based on OUR communication. " you made a bet based on our information" You read that right... That's an exact quote! Are you Frikking kidding me? I've lived up,here for 60 years and am more than aware of Alaska shipping As a matter of fact, I make an effort to patronize local until I get a reason not to. Here we have a case NOT TO! I've found ordering your own construction supplies direct, paying shipping, getting a shipping tracking number, enables a better price, better planning ahead, and less frustration. The only reason to patronize local is for customer service.....which I expected! I did not get that. The sales person is patting themselves on the back claiming their advise was crucial for my project. What they don't know is i received the exact same input from: Hurst hardwoods on the east coast. L&L flooring , online hardwood company.... And Dana at the northway mall home depot who with her husband install hardwood floors in the valley. The best and better! advice for tiling I received from matanuska tile.. Here the salesman have actually been on their hands and knees installing tile for years! The ego and self importance at Floorcraft is unjustified. Update, Go figgure, The day after I raise hell, my tile left seattle after sitting there for two weeks. Hmmmmm...what a coincidence. Search tags: Floorcraft carpet one floor and home, Mat-valley tile and stone,Matanuska tile , carpet installation and contractors in anchorage who kitchen remodel and floor repair anchorage. floorcraft sends home builders anchorage quartz bathroom Fairbanks , hardwood floor repair. Anchorage tile store located in Alaska. Pacific tiling or Big bobs flooring outlet,Re-bath, R&d tile , Sav-on flooring ,Giant dons. read more

We had to use Florcraft when we built our home in 2017... that's who our builder had as a sub contractor. In the beginning, we were excited... but some others sucked the joy out of the process or we ended up being extremely disappointed with the final product and now a few years later, even more so . The latter is our case in point. We originally went in knowing what we wanted... tile... tile throughout the entire house. We didn't care about the cost, we knew what we wanted and yet the salesman managed to talk us into LVT saying how it's commercial grade, it'll hold up to anything and everything and has a 20 year warranty that can't be beat! Talk about regret and disappointment from the beginning! The day we did our final walk through, we found several places in the floor where the installers didn't scrape the subfloor and there were raised areas that are very visible under the flooring. Think of a rock under a carpet. They came out to look at it and said all of our baseboards would have to be ripped out to make the repairs. Hard pass since we had just moved in days before and that would also damage the walls. The regret started to set in immediately. Sigh... Fast forward a couple years and we have a plethora of scratches throughout the flooring and notice that it's delaminating in one of our offices. Our salesman no longer works there and another gal comes out... she was quite curt in letting us know we should have had a desk mat and it wasn't covered by warranty. Mind you, we received nothing in the way of paperwork or documentation regarding the incredible aforementioned warranty. To top it off, the manufacturer no longer makes our color of flooring, so regardless, we can't get it fixed. Awesome! We notice several planks in our bedroom, kitchen and dining room starting to come apart, which means the tile is no longer waterproof. Again, a reason we wanted tile was to have a waterproof floor that would hold up to life. We called and sent in several photos as requested and waited for a reply... waited... waited... and finally after a couple weeks we reached out AGAIN. Go figure, the email from the manufacturer went to her spam as though they had never been in contact before. SMH! She let us know via text that the house settled (mind you, the foundation had been built for more than a year prior to the flooring being installed) and this wasn't cover by warranty... remember that previously mentioned awesome warranty?!! Augh! Of course we can pay them to come out and fix it though. Go figure! Ironic how this amazing waterproof flooring can come apart so easily but yet they talked us into using it in our brand new home and settling makes it defective. Can you see my eyes roll as I write this and reiterate how unhappy we have been with this crap LVT flooring?! I've recommended other to Florcraft prior to all this crap happening... I hope they're happier with their products and service. Two bits of advice... don't let people talk you out of what you know you want. Only YOU know what you want. Also, stay away from LVT... it's the equivalent to cheap particle board flooring in my opinion. You won't be happy with the wear and tear after just a short time and you'll end up replacing it earlier than expected. read more

I've been working with Florcraft for years as a flooring, tile, and cabinet supplier. They have always been product knowledge experts in the state and absolutely excellent with customer service. They, like all Alaska vendors, have the challenge of navigating the shipping limitations we face, and always do so with the best communication possible. Receiving custom orders here is not an exact science, but they are top tier in order execution. I highly recommend them to anyone looking for a shopping experience highly elevated from the box stores. read more

Where to begin. Installers ( 5 J'ays) always late and did a complete mess of install. Had to use the " like it" warranty to completely replace the carpet. Turns out Patrick miss measured by feet ( never told anyone) so after almost completing the second install they fessed up to not having enough carpet. Required leaving the bottom stair landing with original carpet until they ordered more. Final second install still left unimpressed. Then less than 2 years later carpet delamination at seam. They claim not under any warranty and told us to fix it ourselves. We spent a ton for what we thought was top quality and warranty but turns out it's a joke. Wendy and Patrick are not to be trusted. read more

A local and industrious company specializing in flooring needs for your business or home. they do a great job of matching or keeping prices even with the larger chain stores. I recently made a purchase here for wood flooring for my dinning room. Because of my hectic schedule they were willing to accommodate me with an early pick up on the 22nd so I could get my materials and product home. The installers are independent contractors but very knowledgable in their field. A definite place to check out when planning new flooring. read more

Florcraft Carpet One Floor & Home - Flooring Near Me - Anchorage, Alaska

Very knowledgeable company when it comes to flooring ... Ask for Andrew Hickman

Purchased cabinets and countertop. I was told by the salesman that the installers were employees. They were in fact contract installers. When the installers added the door handles they did not line them up evenly and each door on the inside was splintered real bad. The salesman did come and get the doors and fixed the splintered areas. I will not be back to this business. read more

Patrick at Florcraft is very knowledgeable about flooring products, very happy with the product. Disappointed with installation. Had to call a second time to have parts of the stairs re-done. Installer never called me when he was suppose to. Always late. read more