I used Concrete Raising Company (CRC) to raise portions of my driveway and sidewalk and install new…read moreexpansion joints. I paid twice as much for the poly material, in order to have dime sized holes to minimize detection. It has been a 3-month long nightmare. None of the work was consistent with the quality advertised on their website. Specifically:
* Many of the drilled holes were more than 2" in diameter. The fill used was a shiny epoxy, instead of concrete/mortar. Dark stains were left near many of the holes, leaving a permanently marred surface. There are still uneven surfaces along the sidewalk.
* The expansion joints were done with two different materials, are not level, have "blobs" at the end points, come up over the concrete in some areas, have leaves and debris embedded, have ridges where the material ran, and are already bubbling.
* These issues were reported from day one to the sales rep, Steven, and through written correspondence to the President, Daniel Chriss (including before and after pictures). There was no response, and no one came out to inspect the work.
I finally got Steven and Frank (who did the expansion joints) in June to return to inspect the work. After inspection, Frank told me that I WAS THE PROBLEM (see photos). Having not been able to resolve the issues (i.e. stain removal, drill hole redo, fix expansion joints), I was instructed to call the owner, Joe Kenney. When I called, Joe answered the phone, and before I could say anything, HE LAID INTO ME. He gave excuses, said that based on my photos this was some of their best work, and would not let me speak. Joe was condescending and derogatory and stated he was going to "put a stop to this right now"! Joe made it clear he was not going to remedy the situation or offer compensation. In fact, Joe told me to just go and get someone else. I've never encountered such a rude response, especially from a co-owner of a "family" business.
I've included only a few example photos.
