They had my father-in-law after he passed. We made multiple phone call to them, that were never…read moreanswered or returned. The address on net was incorrect. They were unapologetic about the wrong address. They offered zero condolences and were just rude!! At first, they weren't even aware where the body was. Turns out, it was at old location (that was closed). My wife and family were unable to view the body. We had him moved and dropped their services! Very unprofessional!!

Your guidance and sincere expressions of sympathy to each of us is genuinely appreciated. The extra…read moremeasures of assistance you and your staff provided for us will not be soon forgotten. I am amazed at your patience as we stumbled along. You shared our grief and, without judgement, allowed us to express it in our own ways and on our own schedule. You know the meaning of Family. You truly demonstrated the meaning of Family Funeral Home. All the Browns are now a part of our eternal Family.

Worst Customer Service I've ever experienced, even the manager won't return calls…read more Both my parents paid in full for what was guaranteed "payment in full. They were responsible for wanting their not be anyone in the family to pay additional money. You'd think they would have respected those requests. This is how it is in the valley, such ghetto treatment from most businesses. Not that way in places I've lived in. Research this place before committing any agreement with this outfit. Tried to get results after several calls.

My family has utilized Valley Memorial Gardens for over 47+ years! Cynthia gently guided my family…read moreduring a recent death with genuine care, friendliness, patience and compassion. Brenda was also very kind and patient while I asked questions. I would NEVER go to any other cemetery than Valley Memorial Gardens! They are the best in the business!!!

Very bad service. I would think twice before considering them…read moreMy parents bought their service since d 80s. When d funeral took place, the staff had no idea what to do bcause d funeral director was driving the hearse for another funeral !! I don't see Mrs Rick Brown driving d hearse. No one to guide anything. I was so upset that didn't even offer my respects to d deceased who was my sister.!​

My mom - Juliette Bilke's services were handled by Virgil Wilson. I had not arranged for any…read moreservices besides my fathers almost 28 years previous. I'm a big google and Yelp reviewer so I weigh in reviews carefully. My mom passed away in Houston but they were able to transport her back to her her home in the valley and took so much time with all our family to make sure every last detail was handled. My mom looked amazing and her send off I know she would have been very pleased. We can't thank the staff enough for helping us every step of the way. I would highly recommend them!

Top notch service the owners were very empathetic and even through in a few items for freeread more

We attended a memorial here. Very nice facility. Attractive both inside and out. The chapel we were…read morein was pretty and very comfortable.

Came to visit my Dad with the whole family. A beautiful day for a beautiful ceremony.read more

Writing a review for a funeral home?! Maybe it's a bit out of the ordinary but I'd argue that how a…read moreplace cares for your person at the end of life is one of the most important things I could review. Last week, I received a hand-written note from KFH remembering my dad a year after his death. It was such a thoughtful gesture and reflects the care that this family takes with your own family. Planning a funeral feels impossible. How are you supposed to honor your person, plan the ceremonies, communicate with the church, cemetery while in the depths of grief? Thank god for Kreidler and team, guiding me through, taking care of all the things I didn't know how to do, and treating the process (and me) with kindness, patience, and expertise. Looking back at that immensely difficult period, I'm forever grateful to have the Kreidler team helping me navigate it.

My father passed away recently. I can't say enough good things about Kreidler's services. I live in…read moreAustin and my step-mother had to start the process on her own. They were kind, helpful and gave her lots of advice regarding charlatans that may try to take her for a ride. The services were beautiful and well organized. They offer amazing services, like taking pictures of the flowers sent and numbering the cards so that we won't lose who sent what. Just little things here and there that made it easier. Kreidler's is definitely the place to go when you need those services.

Update 11/18/25. Well they LOST the monument. Sonia has yet to return my call and yesterday she had…read moreher subordinate call me because she was "too busy" to tell me what happened with the monument. She had him tell me that the monument was lost. I understand that the company that was doing the refurbish is at fault as it was lost in transit, however had she done her job and followed up on October 14 when it was supposed to arrive, we would not be finding out this information five weeks later. I was told that the company that was completing the restoration will replace the monument. I can only wait now to see how long it will take. As for Mr. Salas and his first reply that I should email him with my mode of communication. Well, I called him twice before his reply and three times after and he too has yet to return my call. It is beyond comprehension as to WHY these managers (Sonia & Mr Sola) have people taking messages for them when they don't respond to them. Are they looking at my messages and crumbling it up and throwing it in the garbage can? Yesterday I left a message for Mr. Salas before hearing this horrible news, if he is a good manager with a wee bit of integrity, which I have not seen it yet, he will return my call.

Our grandmother passed away two years ago. While they might be a little strict on their policy of…read moreadorning the grave, they've been great at maintaining the cemetery. My family goes often to the cemetery to remember my grandmother and her legacy. We had a pink casket for my grandmother that had roses on it, thanks to the employee that helped us select it.