My brother passed June 2025 and the services was great. so now that my mother passed April 2026. I…read morewent back to then for her service and as always great service. Very considerate, caring and very helpful in our time of sorrow. Great customer service and friendly associates and also asked about our deceased love ones.

Muy buen servicio muy buena atención y quedamos muy satisfechos el personal muy profesional Raul Lread more

To the staff at Memorial Funeral Home San Juan, Tx. Thank you From the bottom of our hearts. We…read moreappreciate the attention to detail and personalized care you gave to ensuring our mother's final wishes were met. The entire staff was so helpful and friendly. Special thanks to Ms. Velma, Mr. Luna and Ms. Ari for guiding us under their wings. While we know you guys do this every day, it really felt like they genuinely cared about our family during this difficult time. Our community is blessed to have Memorial Funeral Home San Juan, Tx.

We worked with the staff at Memorial for a recent passing. At the time of a passing, mistakes are…read moreintolerable. There were no mistakes, everything was perfect. They certainly exceeded our expectations. They were professional in every thing that they did. I can recommend them without reservation.

I am so disappointed in the place. I knew I should of gone elsewhere. I had no idea how…read moredifficult it is to get the name plate placed on my mothers niche. They are so eager to charge and take your money for every single item . However, to this day I still have no answer why her name plate is still not on. This May will be a whole year and still nothing. I call to find out everyday and they promise to call me back and still nothing.. Then I call to find out who do I need to talk to get information and they tell you that they don't pass the call to anyone..... WHAT??????? Ugh just horrible !!!!!

They give you the best customer service just to get you to buy from them but once you do you get…read morethe worst customer service ever It's almost like if they hide from you They don't return your calls the receptionist at the mission location Yolanda never has answers They double charged me and it's been two weeks now and no answers from nobody I understand it was the holidays but they are way over now January 24 2019 I've been waiting on a death certificate for over two weeks now Oh and by the way Way overpriced i DO NOT Recommend this place !!!

Update 11/18/25. Well they LOST the monument. Sonia has yet to return my call and yesterday she had…read moreher subordinate call me because she was "too busy" to tell me what happened with the monument. She had him tell me that the monument was lost. I understand that the company that was doing the refurbish is at fault as it was lost in transit, however had she done her job and followed up on October 14 when it was supposed to arrive, we would not be finding out this information five weeks later. I was told that the company that was completing the restoration will replace the monument. I can only wait now to see how long it will take. As for Mr. Salas and his first reply that I should email him with my mode of communication. Well, I called him twice before his reply and three times after and he too has yet to return my call. It is beyond comprehension as to WHY these managers (Sonia & Mr Sola) have people taking messages for them when they don't respond to them. Are they looking at my messages and crumbling it up and throwing it in the garbage can? Yesterday I left a message for Mr. Salas before hearing this horrible news, if he is a good manager with a wee bit of integrity, which I have not seen it yet, he will return my call.

Our grandmother passed away two years ago. While they might be a little strict on their policy of…read moreadorning the grave, they've been great at maintaining the cemetery. My family goes often to the cemetery to remember my grandmother and her legacy. We had a pink casket for my grandmother that had roses on it, thanks to the employee that helped us select it.

I buried both my parents here in July 2022. I was told we were able to decorate the plot how we…read morepleased while we ordered the slab. Lies. I had a wooden cross made. They threw out the cross. They threw out the flower pots and the solar lights decorating the lot. I had artificial flowers stuck directly into the ground, and recently, they threw that out too! Because of their bullshit rules, and lies, I decided to purchase the slab somewhere else. The worker went today to place a temporary plaque at my beloved parents unmarked resting place, and the front told him it would be thrown out if he left it there! I just got of the phone with a Sonia, Cementary Supervisor, and says that they will only allow a temporary plaque if it us purchased from them! I told her that the sales person told my family and me very different information. She stated this has been the polices for a long time. I am obviously very angered. She hanged up on me! I am even paying for the lot next to my parents for myself because I want to be laid to rest next to them. I regret ever burying my parents there. They are money hungry, greedy, insensitive assholes! So much for customers satisfaction. DO NIT MAKE THE SAME MISTAKE I DID. TAKE YOUR BUSINESS AND LOVED ONES ELSEWHERE!!!

The worse customer service ever in person and in phone they don't answer calls or leave you on hold…read moreterrible They are only nice when they offer you a policy to convince you to buy and in my opinion they take advantage of the situation that you've just loss someone to convince you to sign a policy Please don't fall for their policies it ridiculous the amount of interest charges We decided on a direct cremation which is the most affordable I believe at $899 With taxes and financing total came to $2,900 at 50.00 a month for 5 years that's ridiculous Don't buy here

Worst Customer Service I've ever experienced, even the manager won't return calls…read more Both my parents paid in full for what was guaranteed "payment in full. They were responsible for wanting their not be anyone in the family to pay additional money. You'd think they would have respected those requests. This is how it is in the valley, such ghetto treatment from most businesses. Not that way in places I've lived in. Research this place before committing any agreement with this outfit. Tried to get results after several calls.

My family has utilized Valley Memorial Gardens for over 47+ years! Cynthia gently guided my family…read moreduring a recent death with genuine care, friendliness, patience and compassion. Brenda was also very kind and patient while I asked questions. I would NEVER go to any other cemetery than Valley Memorial Gardens! They are the best in the business!!!