If I could give -0 stars I would. Visited today for the 1st time ever, to inquire and poss6open a CD and got the most Unwelcome reception. The lady acted as if she was doing us a favor and we were intruding on her time. We walked out of there 5 minutes later saying "we will not come back". If that is your best foot forward Florida Credit Union, can't imagine ig I ever have a problem. read more

They never except their responsibility. of wrong doing .They didn't set my automatic payment up after redoing my loan. The representative didn't do it so the bank refused to cash my check unless I pay the 50.00 past due loan but it wasn't my fault. She said that the money will start coming out starting December it wasn't. Then the both of the managers refuse to acknowledge their mistake . One of the mangers try to belittle trying to step on My intelligence kept saying but you owe us this money . Thats not what I came in for . Unbelievable!!!! Tiana McCray read more

They don't keep promises. They make excuses for everything. They will show my govt disability in my account but won't release it. Another other bank up north didn't do this to me. read more

ATM is frequently down and "out of service" when we go to use it. Makes it very frustrating to use for our business account.

Best experience I've had with a bank in a long time. Odaliza Soriano was kind and compassionate, and professional. I would recommend everyone to use this branch and this bank. read more

1.25.23: My husband just opened an acct here because we moved too far from the nearest Suncoast CU location where we've been a valued member for years. Apparently you all have all of your regular tellers tucked away in a back room and have ITM screens in the lobby, but still have your face to face acct reps. That doesn't even make sense and is very impersonal and extremely slow. He waited almost an hour in line to try to deposit our insurance refund check and get less than $200 of cash because your ATM doesn't work just to be told a 7-day hold is being put on it and he can't get any cash from it at all. We live 1/2 hour from Ocala and only come into town every other week. Guess I just have to use an ATM with our other CU and get change from a store. What a terrible first experience after opening a new acct! 3.23.23 Update: I emailed marketing as they asked me to per their response to my Google review, gotten one response saying that they could forward my concerns to their member service dept if we were still having issues. I said we were because they were still holding our money and his most recent stop in was no different than his first so, sure, he could forward my email to them. I never got a response confirming that they did, nor any communication from anyone else. I emailed back a couple weeks later, to no response. I wrote a final email tonight sharing with them the experience my husband had trying to close his account, hoping that might elicit a response. He went in to find that over $100 had been taken in fees because they failed to uphold the promise the last teller told him that as soon as his money was available (this was almost 2 weeks of a hold on a check) that they would switch it into his checking like he'd asked - they erroneously put it in his savings initially and wouldn't fix the issue til the hold was off. So the money finally became available and he did several debits that apparently bounced and those fees were to withdraw from the savings where it should not have been to begin with. They told him he was responsible for transferring it, not them. They also came to the realization that they never should have opened up accounts for him because there was an old overdrawn account that was opened in my husband's name and closed in the negative, but when they checked the ID that they had on file still all they said was that it didn't match my husband's - they allowed someone to fraudulently open an account in his name and then had the audacity to try to take our money to cover the overage!!! They still owe us money back from the fees because they would only, "meet halfway," still claiming that he was responsible for the money being in the wrong account, and refused to get a manager to handle the situation. He's tried calling and he just gets voicemail and they refuse to call back. Stay away from this credit union...it's worse than some of the banks we won't ever go back to either!! read more

Wait time to speak to a banker ran from 30 minutes to 40 minutes. Deposited $7000 into new savings account. Found out week later she used the routing and account number to withdraw funds from my checking account BUT only $2500.00 was considered cash balance was being held for 10 days. I left 3 phone messages for the branch manger but she never had courtesy to return my call. When to the bank and confronted her. She said she was not aware that only $3m would go through and the balance held. So much for a "Branch Manager". Who can you trust? read more

Terrible customer service. Get different answers to same question or request. Took a few months to get all accounts set up and able to use. Overall they are just a pain to work with read more

They suck sit and wait while u watch them clean there desk new touch screen device barely works they don't care how long u have to wait