Rasista un equipo q jusga a las personas por las apariencias . Me senti muy incomodo con el…read moreservicio de este hospital . No vuelvo nunca

Brought a relative in, and she was treated with such care and kindness. Dorpha was especially…read morecomforting, and the entire staff was professional and excellent.

A great hospital that provides excellent care and quality resources…read more We have utilized this hospital a few different times over the years, and continue to come back when we are sick or hurt. Something that stands out to us about this particular facility is the resources available here. We know that this hospital is prepared for any situation that may arise which we find comfort in.

A member of my family recently spent an extended period at AdventHealth. There were individual…read morenurses, therapists and other staff members who provided excellent and compassionate care, and they deserve recognition. Unfortunately, the overall experience left me with serious concerns about how AdventHealth manages complex patients. Care was fragmented across multiple specialties, with inconsistent communication and no clear sense that anyone was responsible for pulling the entire clinical picture together. Too often, the family became the coordinator, connecting information between physicians, following up on tests and trying to reconcile conflicting explanations. We also encountered significant barriers when attempting to obtain an outside medical opinion, including incorrect information about releasing medical records and a process that required the family to navigate departments, policies and credentialing issues largely on our own. Most concerning was discharge planning. It moved forward while significant ongoing health issues still required clear plans for pain management, blood pressure, dialysis, bowel problems, respiratory issues and follow-up care. The family repeatedly questioned whether there was a comprehensive plan for managing these issues once the patient left the hospital. Good people work at AdventHealth. That is not the same thing as having a healthcare system that works well. For a hospital caring for seriously ill patients, communication, coordination, accountability and continuity of care should not depend on how persistent the patient's family is.

This is my first procedure here at this location and the staff was so kind and helpful. Staff made…read moresure I was warm during the entirety of my stay along with a heater and a massaging wrap on my legs. They were informative about each step of what they were doing the entire time. I like the fact that they set you up in a pre-op room so that you can spend time with family before you go into a procedure. Then once you get your medicine, if you're like me you would just pass out immediately. Lol . Just say loving words to your family before you go into your procedure is sooo important. I was extremely sore afterwards and had tons of bruises but I bruise easily. I figured it would happen. The staff was sooo kind throughout the experience. Thank you again.

My daughter came in for a high risk pregnancy. She had to deliver her baby early due to some health…read morecomplications. Nursing staff were so informative. Always letting my daughter know each set that was going to be taken to insure her and baby would be as safe as possible. Keeping her not only informed but keeping her at ease. But they also helped making her family that was there comfortable. Which made it easy for us to help comfort her as well. After my daughter gave birth, baby was also well taken care of. They really make sure with so much information for new parents and experienced parents make a smooth transition home. Cafeteria was in my opinion great. I didn't know hospital food changed so much since I worked in one. We did have a staff member tell us food was actually better a few months ago. But they probably don't have much experience with small town hospital food. Staff in Cafeteria were so nice. Cafeteria was clean everytime we went in(which was for all 3 meals). We didn't really feel need to leave to get anything to eat. I would recommend this hospital to any mother.

To the President of the Orlando Health hospital network: Mr…read more President, I would like to inform you of the excellent care I received on July 21, 2026, while undergoing endoscopy and colonoscopy procedures at Orlando Health--specifically at the Horizon West Hospital (17000 Porter Road, Winter Garden, FL 34787). It is my observation that people are generally quick to make poor service known. However, when they receive excellent care, they often forget to share that experience or bring the high quality of service they received to the attention of the institution's leadership. The individuals listed below were very kind, gracious, and patient in providing information, explaining the procedures, and answering questions from me, as well as from my wife and daughter who accompanied me. The team that cared for me consisted of: Dr. Andrea Fialho Dr. Aviles - Anesthesia Elena - Prep Nurse Ramona - Recovery Nurse Tay - Nursing Assistant Christina (Endoscopy Nurse during the procedure)

I scheduled my procedure a month and a half ahead to make sure I could have arranged it with work…read moreand also having someone to help me. Two days before the procedure they call me that they changed the time. I told them I purposely planned this way ahead to plan and the person giving me a ride would not be available at this new time. Their only solution for that was offering another appointment two months away. I ended up driving myself so I could park and then have the person just pick me up instead. I found out there was a free valet for patients however, I had valuables in the car so I decided to go to the Self Park, which meant I was an extra 15 minutes late because there was traffic and it went up slowly. The digestive center was amazing, it was very modern and beautiful, clean and all staff was friendly and quick. The whole experience for the surgery part was amazing. Doctor Bang was really amazing and kind. All staff were excellent, I would ring the bell and two seconds later someone was already there to help. after the surgery, there were some small complications so instead of going home, I was brought up to a room. From here on the experience was not that great. I asked the assigned nurse for water and juice which she never brought, and I never saw her again until transitioning shift to the next nurse. I ended up calling and the head nurse was very kind and brought me something to drink finally. When I was out of water, I had to call again because I had not seen anyone in a long time and staff had come to pick up a food tray which I never received. They finally showed up with a dinner plate at 6:30pm. I am on a liquid diet, so I was very happy and hungry even it was not a food plate. It had a popsicle, Jell-O, juice, tea, and broth. I was so hungry I ended up going down to the cafeteria and buy a meal. I had denied an IV fluid as I can drink through my mouth however they refused to remove the port which I understand is protocol. At 5am my hand was hurting so bad I demanded it to be removed and they finally did. I also removed the heart monitor because I was tired and wanted to sleep. The morning staff was very friendly. As I was still on the liquid diet I went back downstairs to buy me something to eat this time I tried the Main bean coffee shop. All staff was friendly and helpful on my last day. All credit for dr bang that deserves 5 stars!

I have returned for a second time for physical therapy at this location. My first was a few years…read moreago for my neck and shoulder and now I'm here for my Achilles tendonitis. The staff and therapists here are very friendly and personable and they really challenge patients to work hard and they are intentional about giving us homework exercises, too! The facility is neat, clean and comfortable with flexible scheduling that offers appointments as early as 7am until as late as 5pm Monday through Friday. The PT's here are very professional and they are tough, but they make it clear that their goal is to help each patient improve and recover. So if you are looking to be massaged and pampered, go find yourself a spa. These people are well trained and thorough and they don't waste time coddling whiners. I had the chance to go to a different PT group but chose to return to FL Hospital Sports Rehab and PT because I really trust their ability and approach.

Great hospital with great service. Treated me nice and I was in and out in a reasonable amount of…read moretime. How refreshing! LOL

AdventHealth East Orlando Very impressed with this hospital…read more First I had a Urolift and Turp surgery (Urology) and past Saturday I had a MRA of my aorta. The staff from the moment you walk into the hospital at reception desk to the medical staff have always been friendly and supportive. I can honestly say this hospital is, in my opinion, the Best in Orlando. The VA has sent me out to Community Care for both times. I am continuing to see Urology and each visit is always so friendly and supportive. Thank you AdventHealth East Orlando!!

Hours on their official website do not match real life hours. Checked times for the 15 minutes or…read moreless walk-in lab tests on their site. Arrived 30 minutes before listed closing. Plenty of time to fill out paperwork and take the 15 minute or less tests. Asked reception for directions, it was literally right behind the desk. Was told to fill out registration at a digital kiosk. A few frustrating minutes later, finished and lady from lab window immediately calls my name. More than 25 minutes before listed closing. She asked for the purpose of my visit... I repeated what was in my digital kiosk registration finished 30 seconds earlier... walk-in lab tests. She told me I could not have lab tests done because labs had closed 15 minutes earlier. So the website states walk-ins until 2pm but apparently in reality, walk-ins actually stop at 1:15pm, maybe even earlier??? Nobody at reception told me I was too late, the sign in registration kiosk didn't tell me I was too late, and according to the website as a walk-in, I arrived with plenty of time to spare... hmmm. Reception might want to say something about being too late when you tell them you are there to take walk-in lab tests... perhaps when you select walk-in lab tests at the kiosk, the kiosk should inform you that you are too late. Where the webpage has a list of hours for walk-in lab tests, maybe it could possibly state hours are just some kind of pretend approximation. If this is how they treat patients or this reflects their attention to patient care, treatment, etc., I really hope I never end up taken here in an emergency. Imagine going to Burger King where hours listed on the door state open until 9pm but when you walk in at 8:15pm (45 minutes before closing), they tell you the grills were shut off at 8pm and will be cleaned 15 minutes from now at 8:30pm, and that the 9pm listed on the door is when the last employee locks the door as they head out for the night.

The Emergency Room staff at Dr. Phillips Hospital, from security and the Intake Nurse to Radiology…read moreand the MD, were courteous and polite. The medical staff provided quality care to a loved one on a recent visit. They were professional and respectful in their interactions while delivering attentive care and treatment.

Generally speaking, this was a good visit to an emergency room. Easy to get to with plenty of…read moreparking. There is a separate emergency entrance from the ambulance entrance with some pretty healthy security. We got through it fairly easily and were able to walk right up to the check-in counter. I was with my kid and they were having some problems that were causing some heart issues. We explained that and they took us straight back. They were put in a room and a bunch of tests were run. They were hooked up to a juice bag or what you would call saline. While we were there, we met with a couple of nurses and two different doctors. After spending several hours there they were feeling marginally better and were released with the idea that they would see their regular doctor in the next day or so. While we were there, we were very well treated and everyone tried to be very friendly and helpful. As emergency rooms go for us. This was one of the better ones. Thankfully, we did not have to spend any time upstairs in the hospital itself.

Chiara, Victoria, Dr. Perdomo, Sam, (and the rest of the staff I forgot to mention) all left an…read moreunforgettable impression. Thanks to them I was able to feel at ease when getting blood drawn, which hadn't been too favorable considering past experiences with other hospitals and urgent cares. I also needed to get a shot on my butt which was a first but I felt less scared due to the professionalism from the staff who attended me. 100% would recommend this to any and all who need medical assistance.

Outstanding service. Strong supporter of military and first responders. Fast entry. Pharmacy on…read moresite. Could not be more convenient or friendly. 5 star service, highly recommended when needed!

This is entirely about the Insurance Billing department. Full disclosure: I came into the hospital…read morefor elective PREPAY (over $16K) cosmetic surgery and was set to have surgery and go home same day. I signed a paper that said if my insurance company doesn't pay for my hernia repair then I would have to pay $345 also there is a $650 charge if as a prepay patient I have to stay overnight. Ok... I wake up to find out I did NOT go home but instead the HOSPITAL OVERSOSED ME with too much medicine and they decided I should stay for their over-sedation mistake. I even had a hospital representative come ask me for the $200 balance owed as I was trying to recover. Anyway, I went home and less than 3 weeks later I see that my insurance was billed for my stay and they paid over $40K. WHAT what what?????!!! AND the hospital is billing ME the deductible coinsurance of $2650... I never sued them, I just want my money back and them to cover their mistake and write off the $2650. I have waited patiently for 60 days or 2 full months while my account from May 28th is under review from their insurance department. Only to find out today that NEVER happened and the supervisors are saying according to their notes the charges are valid. You make a $40000. mistake that would have only cost me $650 of which because it was YOUR mistake I would not have had to pay anyway? One supervisor told me that once they billed the insurance company and got paid my self pay status of getting a discount was null. If that's the case do what the anesthesiologist did and REFUND my money!!! What a racket and terrible business practice this hospital is running. Now I will wait another 45 days while you keep collecting countless insurance payments and never calling me back with the status. Stay away if you need your money and have a choice to go elsewhere. I feel VERY very cheated even though the doctor took responsibility, the hospital thinks it's okay to do wrong and make the patient keep paying! Ridiculous....

Very kinda nurses and staff. Lots of smiles and helpful individuals. Put out positivity and it…read moreshould come back ten fold. Be nice to the staff and they'll be nice back.

This AdventHealth Location always treats me the best and always admits me for a week or more when…read moremy husband brings me In for seizures. DR. Ula always smiles when he sees me and makes sure i get the best care when he's on call. Dr. Ula has told me I'm his favorite patient to work with cause i don't give him a hard time. Every time my husband brings me to this location for my seizures, the nurses and Dr's are always really nice and the Dr's always admit me. I think it's cause my husband threatened them with a lawsuit once, cause the female Nureologist, who is the daughter of Dr. Ula, released me a week early, when her father wanted to keep me until he figured out exactly what type of seizures I have and what dose works best with them.

When I submitted my first complaint about this hospital regarding my brothers care (or lack there…read moreof) they had 2.9 google review stars ... Now, miraculously after putting out a blast to everyone they know they just reached a milestone 4.4 stars. Please do not judge this hospital on the 5 star reviews that appeared after my contact and do your due diligence and research this facility or better yet choose another hospital. This hospital not only misdiagnosed my brother but their doctor(s) completely broke their oath which states to prescribe only beneficial treatments, according to his abilities and judgement; to refrain from causing harm or hurt; and to live a exemplary professional life. What this hospital did do is as follows ... The 4 D's of Medical Negligence ~ Duty- was to help cure, make comfortable and treat (FAILED) Deviation- to honor a duty to the patient / perform standard care (FAILED) Direct Causation- do not cause patient to fall further ill (FAILED) Damage- Cause and affect from the date of admittance to the date of discharge !!!! (FAILED) ALL of which Advent / Celebration completely FAILED at !!! They should be ashamed to hide behind the Christian psalms that they play overhead as they lie to you regarding the patient care. SAY HIS NAME "GARY MURASZEWSKI" - HIS LIFE MATTERED ! You can thank me later for getting you to the 4.4 Google Star review status Advent/Celebration Hospital - GOD KNOWS YOU COULD NOT ACCOMPLISH THAT BY YOURSELF !!!!!