Title: Baptist Health Primary Care: Where Low Expectations Go to Die…read more I went into Baptist Health Primary Care with realistic expectations - I mean, we're #37 in healthcare globally (thanks, World Health Organization) - so, you know, not exactly expecting the Ritz-Carlton of healthcare experiences. I just needed my cholesterol checked and my prescription renewed, which, by the way, my insurance (thanks, Cigna!) covers as "preventative care." But apparently, at Baptist, "preventative" means "prepare to be fleeced." My "appointment" with the doctor lasted maybe 10 minutes. He shook my hand to bolt out the door before even doing the standard chest-listening routine - because apparently, even the theatrics of care are too much effort. Then came the kicker: they mis-coded it, and Cigna kicked back the $400 charge. For ten minutes of this clown's time. Now I'm getting bills with no way to talk to anyone from Baptist about it. They hand you off to a billing company that literally has a pre-recorded message telling you they can't help you before you even get a person on the line. They say, "Call the doctor directly." So I did - and guess what? Clueless. Complete shoulder-shrugging. But I have figured out a solution - call it "arbitration" if you will. I sent them 10 percent of the bill. In my mind, this was a $40 job, and that's what I paid. I figure, if I take 10 minutes of this guy's day, I'm not paying him four times what I'd tip a barista. So, Baptist Health, you've been informed - consider this my formal response. If you have an issue with my math, hit me up here on Yelp.

I would choose ZERO Stars if I could. So, a Physician Retires and is replaced by another. Chosen…read moreand Listed as my Primary Care, the Doctor refused to refill a simple prescription that i have taken for 13 years. "We're Closed" as I come in the door; supposedly jokingly. Refused to take me as a Walk-In Patient to help resolve the issueI I had to go to another Urgent Care just to get a simple Prescription Refill. All of this while in PAIN. I will be filing a Formal Complaint with Baptist Health.

This is absolutely one of the best Pediatric Doctors in Homestead! They have very convenient hours…read moreand also have walk-ins for sick kiddos. Our youngest daughter was born at the Homestead hospital and we opted to have Dr. Pernas as her Pediatrician. Dr. Pernas is great with children and always spends a good amount of time explaining everything to us, as parents. She runs a great office and everyone is just as nice/professional as she is. We enjoy coming to her office for visits be sic the atmosphere is warm and welcoming. Last year we were traveling in Arizona and Dr. Torress was very helpful to call in a prescription for our daughter. Make sure to make an appointment for your visits. If you have to do a walk in for an emergency try to go on a Tuesday or a Wednesday morning.

Have used this office for 7 years. Professional and friendly staff. After hours phone consultations…read morefor urgent questions. Sick and well sides. Attached to Homestead hospital. 4 not 5 stars because of waiting times. Sometimes have to wait a while (more than 1.5 hours). Highly recommend!

My children have been going to this office for 20+ years and we love them. They have always been a…read moregreat office from the front office to the doctor. We really appreciate them and their follow up and getting the kids in in a timely manner.

This is an amazing place to help folks through any issues they may be experiencing. They're able…read moreto meet any schedule you may have as well as offer differ counseling options. My family member raves about this place and their very appreciative of all they help and guidance they've been able to provide.

I wish I could give zero stars! I would strongly caution…read moreanyone considering working with Galina/P3 based on my experience. I paid $6,000 for maternity care and only attended three appointments before deciding to transfer to another provider. After leaving, I requested a refund minus the cost of the care I actually received, which I felt was a reasonable request. Initially, I was offered only a $1,000 refund, which I did not feel reflected the limited services that were provided. After nearly two years of back-and-forth communication trying to resolve the situation, Galina eventually agreed to refund $3,000. However, despite that agreement, the refund was never actually provided. Over the course of this process I repeatedly followed up politely by email asking for updates or a timeline, but the situation was never resolved. Meanwhile, I had to seek care elsewhere and even pay out of pocket for emergency care through another provider. This entire experience has been extremely frustrating. I paid $6,000 and after months of trying to resolve things respectfully, I was left without the agreed refund and with very little care provided.

I took my grandson, and Doctor Olavarrieta was amazing with him. Very kind and patient. The office…read morewas clean, and the staff was very professional and attentive. They do not rush you through your appointment. Very hard to find this kind of personal care in Miami.

Love my son's doctors. Doesn't matter who you get, the level of care is immaculate. These doctors…read moreare very thorough with their visits, answer any questions, and provide great guidance. First time parent over here so it really eases my mind to know that I can trust them. Thank you.

As a young woman I find it important to have a good OBGYN to take care of me and my birth control…read moreneeds. So, when I moved to the keys I had hoped to find that here and instead I was met with the worst service ever. Things were looking up when I had a short wait time in the waiting area and was able to get moved to an exam room quickly where my vitals were checked...but it was all downhill after that. On these two separate occasions I had to wait 45 minutes to see a doctor and both times I had to get out of the exam room to ask for a doctor because it seemed as though they had completely forgotten I was there. Then, both times I had different male doctors which did not bother me except for when they were telling me that being on birth control is not my body's natural state. Then when I explained why I was on the birth control (bad PMS issues) they responded with unprofessional looks and had to leave to get a female OBGYN to finish the conversation with me. Later, they would not refill my birth control pills and I would have to call the center once a month and ask them if I could get on a constant refill basis (every time I asked this they would say yes) but sure enough come the next month I would have to ask again. The one star they earned was for their nice nurses and great secretarial staff along with the once nice female OBGYN. I will be looking for a new care provider immediately.

Unorganized and rude office staff, did not get my insurance details and made me waste my day by…read morethinking I was all set until I got there... they make you place them as your pcp to have service even if your insurance doesn't require it

I have just given birth almost a week ago and needed a pediatrician & was recommended by a friend…read more Being my first child, the way the dr attended my son & answered all my questions I was truly pleased. She was gentle but also respectful and I definitely recommend her!