Sadly we were on vacation and we needed to see a doctor for our 1 year old son with an ear…read moreinfection and I had strep throat. I went twice. When I got there at 7 I was #2. It still took a while to be seen. We then had a 1 hour wait at 8:45 when I brought my son back. They are a small facility, they don't have all the fancy gizmos but they do what they can. We got antibiotics and thankfully enjoyed the rest of our visit. I recommend going as soon as they open to minimize the wait. Keep in mind the pharmacies down there don't open until 9 so there was a gap but not their fault. I'd rather wait for the Rx then feel miserable in a waiting room for hours.

Horrible experience! My wife had a very bad ear infection with much pain so she decided to go in at…read more10 AM. They turned her away and said come back at 1:30, so she did as they instructed. When she arrived at 1:30 they told her I'm sorry we don't have room for you today and won't be able to see you!! Ridiculous! Horrible service and rude staff.

I woke up on my second day in the keys with a cold bug. Couldn't breathe felt like crap and went…read moreearly and got in line at Advanced urgent care. They opened promptly at 8 am checked me in and set me up with an awesome group of nurses and doctors. Got me running again in under an hour. Sent my prescriptions to the pharmacy and literally saved my vacation. Excellent service and spot on with treatment. Thank you so much Advanced Urgent Care!

Went here with a fractured fibula and Dr Diaz said that I needed immediate surgery and got his…read more"surgeon friend" on the phone to schedule a next day surgery for me at 6am. I was skeptical and got a second opinion with an ER doctor and an Orthopedic Surgeon whom both stated the injury will simply heal on its own and surgery is not necessary. Dr. Diaz suggested unnecessary surgery to get his friend some business. Disgusting.

I can't say enough positive things about this office and the people who work there. I had an…read moreemergency last week - I live in Marathon but the Urgent Care in my area couldn't help me so I called the Key West office and was greeted by a Kelly who was more than happy to find out if they could assist me. She allowed me to speak to nurse Kelsey who also took the time to check and find out if they could help me and yes they were able and willing to help. So I saw Dr Hare who was kind, compassionate not in a rush to get me out of there which is unusual to say the least. Even my check out experience was nice as Kelly and Kayla helped me understand some insurance issues and greatly helped me with a past due balance issue. I highly recommend this office and feel like the extra hour of travel time was very much worth it.

I had a hearing issue due to wax buildup. The office was very professional from the start. My nurse…read moredid a thorough intake. She was friendly and pretty. My doctor took care of my issues and sent home. Overall was a great experience. Thanks for helping me to enjoy my vacation. Frank S.

Very overpriced, had to drive to the mainland. I don't know why they try to overcharge the…read morelocals. Stay away if you can at all costs, the pineapple is not your friend.

I am due for a routine mammogram, which my insurance covers. However, I was told that if I didn't…read moreschedule the ultrasound with them (which costs $1500 out of pocket), they would refuse to perform the mammogram. I already had the ultrasound scheduled elsewhere, but they still refused to provide the mammogram. This hospital does not seem to prioritize patient care, and it feels like they are more focused on overcharging locals rather than properly serving the community. I urge others to be cautious when dealing with this facility, and I believe it should be reevaluated for its practices.

I have seen Dr Catana since. 2011ish. He was always professional, quick, listened and ordered the…read moreproper diagnostic testing. He saved me from being paralyzed!

I am writing this post not to bash on a doctor but to bring awareness. Last July I hurt my knee…read morepretty bad... this same knee, I have already had previous knee surgery on from a previous injury. I went to go see Dr. Perry at Key West orthopedics. I went into the appointment after waiting a whole week and not being able to walk for him to look at me, not even touch my knee no images taken no ultrasound no x-ray.... he just looked at me and said there's nothing wrong with your knee go home it will heal itself. .....then he proceeded to tell me to go to the checkout area where they charged me $90....$50 for my co-pay and $40 for some sort of percentage on my deductible. And then I'm sure he billed my insurance company for the office visit after doing absolutely nothing, but just looking at me and telling me that my knee was NOT hurt and making me feel crazy for even Being in his office!!! (I also asked Dr. Perry if he would at least order me a MRI and he proceeded to tell me that he would order it, but it would not be approved because he wouldn't tell my insurance company that he felt it was NOT necessary for me to have a MRI DONE!!!) This all made me feel almost silly for going in for the appointment at Key West orthopedics ...but I knew that I couldn't walk right and my knee was not feeling good at all. Was I going CRAZY?!??? I just sucked it up and wore a knee brace and kept going... Fast forward six months later I've been having knee issues on and off where I can't walk on it from time to time and I am in so much pain... I limp when I walk, and my knee swells up to the size of a cantaloupe, Any little move or slight twist I make with my knee can set it off!!! My friends could just look at my knee and tell which knee has a injury!!!! I thought about leaving the island to go get medical treatment in Miami or the Tampa area where my parents live in the winter that's how desperate I was to find good medical care for my knee because I knew something was really wrong with it. After talking to some of my friends one of them recommended me to Dr. Franklin and Dr. Benson here in KEY WEST. About a week and a half ago I did go into see Dr. Franklin and Benson at their office here in Key West for my appointment. Dr. Franklin came into my exam room and took one look at my knees and could tell exactly which one had a problem by sight. He examined my knee and did some imaging.... He he felt my knee and immediately said you have a baker cyst, and after examining it thoroughly came to the conclusion that I have a torn medial meniscus which will most likely require surgery because I've waited so long to treat it... He ordered an MRI that was approved quite quickly. I am awaiting my MRI but I wanted to post this rant/review/awareness message... I for six months have most likely been walking around with a torn medial meniscus .... That will now most likely be worse than it was an require surgery ....when I may have been able to take other routes to heal the tear!!! Also because walking around on a torn meniscus, has caused me to have a baker cyst which causes my knee to swell!!! Because of the greed and negligence of another doctor, I now have a knee that was injured, and the injury has grown worse because of Dr. Perry's negligence. I may not have needed surgery.... I could have maybe gotten some physical therapy, etc. but because of Dr. Perry's negligence, I've been walking around on this knee for six months, making my injury worse! So my point is... if you have any sort of orthopedic injury, please stay away from Dr. Perry and Key West orthopedics and also if you know somethings wrong with you and a doctor tells you there's nothing wrong with you. You are not crazy go get a second opinion always listen to your body, if you don't, I can harm you in the long run. I always listen to my body and my body is usually right. Here is a picture of my left knee and how big it is compared to my right knee and of course nothing was wrong with it according to Dr. Perry.

Very bad experience . The salesperson main objective was to sell the very expensive package . As…read morethey advertise on TV, We went to get free calcium score ,Ending up signing $3000.00 contract. way Overprice. We were overcharged .

Ran late even after advising me several times to be early as they run on time. I waited more than…read more30 minutes past my scheduled appointment and was only called after I asked about the delay. They didn't do all the scans I originally requested and had to meet with a "patient advocate" who tried to sell me rather expensive diagnostics to get the one I requested.

5 star everyone there is top notch doctors call when they say 3 times there all good from front…read moredesk to visits to see the doctors in quick amount of time

Front Desk staff are rude and uncaring and very unhelpful and snide. The inbox for messages is…read morealways full so you have to call dozens of times to get a person. Once you do they are argumentative about what your asking and unwilling to accommodate when trying to get an appointment. The doctors are FABULOUS but the staff are horrible!

Two different occasions.. same horrible experience.. 1st day MRI.. phlebotomist insisting on…read morewanting to put the iv in my hand.. proceeds to say. You need to make it easy for people.. I said no.. my veins on both arms are very much able to be seen.. proceeds to pinch me..can't find the vein.. moves the needle around to the point that I couldn't fully open my arm.. why is she taking out anyone's blood!? 2nd day.. ultra sound... made the trip over there..which is far from my home.. only to be told that it was cancelled.. they call you 60x for the copay.. but they can't call you to let you know it's cancelled!! Horrible service.. no quality care... no empathy.. Baptist has quickly deteriorated.. it's no wonder the majority of the doctors and nurses leave a lot to be desired.. avoid this hospital and its diagnostic centers at all cost

I had an excellent experience at this radiology center. From the moment I walked in, I felt…read morewelcomed, respected, and truly cared for. The staff provided outstanding personalized attention, making sure I was comfortable, informed, and at ease throughout the entire process. I would especially like to thank Kristin and Lisbeth for their kindness, professionalism, and warm attitude. They went above and beyond to help me, answered all my questions, and made what could have been a stressful visit feel calm and smooth. Their compassion and dedication truly made a difference. The center is clean, well organized, and very efficient. Everything was done in a timely and professional manner, and I never felt rushed. I highly recommend this radiology center to anyone looking for high-quality service with a personal touch. Thank you again, Kristin and Lisbeth, for such wonderful care!