Systemic Communication Failure and Unprofessional On-Site Staff…read more Although the in-office appointment with the physician was satisfactory, the follow-up and communication system for this Baptist Health-affiliated practice is significantly flawed. It may be considered dangerous. The only way to contact the office for any questions (such as prescriptions, lab orders, etc.) is through the general Baptist phone service. While this system works well for scheduling appointments, it falls short in addressing other patient needs. The doctor's office staff never delivers or returns messages taken by the call center. This occurred regarding an update needed for a lab order. After leaving multiple messages with no response, visiting the physical office location was necessary. The receptionist was rude, unprofessional, and dismissive. She refused to contact a nurse or help resolve the issue in person. Because there is no direct line of communication to a person at the local office, and due to the staff's rudeness and unresponsiveness, this practice poses a serious risk to patient care. If follow-up is needed, you will likely be ignored. Potential patients should seek care elsewhere until Baptist Health improves this system.

The doctors themselves are great. However . The staff treat ppl like garbage even when you call…read morethey take a message and hang up. They don't want to deal with you and this has been like that for years. It's hard to communicate with the doctors via app or through phone. Takes weeks to get a response. Very disappointing .

Today, I was miserable with a lingering bad cold for well over a week and decided to go see my…read morefamily doctor. Even though his practice was super busy and I didn't have an appointment, he chose to treat me. What a great doctor, so I decided to update my original review from years ago and give well deserved credit as follows Twelve years ago, I found myself facing a daunting challenge: my longtime family doctor retired, leaving me in search of a physician who could match the level of care and attention I was accustomed to. After seeking recommendations from family, friends, and neighbors, one name stood out - Dr. Felix Guzman MD, a specialist in internal medicine, located at 12600 SW 120th St #105, Miami, FL 33186. From the moment I stepped into Dr. Guzman's office, I was greeted with unparalleled professionalism, knowledge, courtesy, respect, and, most importantly, compassion. Dr. Guzman, alongside his dedicated team including his daughter Stephanie, a medical nurse practitioner, and Mari, exhibited a sincere and genuine desire to help patients, making me feel like my prayers had been answered. What sets Dr. Guzman apart is his extraordinary personal attention. He treats me as more than just a patient; he sees me as a person with genuine concerns and emotions. His staff goes above and beyond, ensuring that every patient feels valued and heard. I trust Dr. Guzman implicitly, sharing personal details with him that I wouldn't divulge to anyone else. Remarkably, even after his regular hours, he remains accessible, promptly returning my calls and demonstrating genuine concern for my well-being. Dr. Guzman's practice is not only medically exceptional but also incredibly friendly. The facility is always spotless, and the operations are carried out with the utmost professionalism. Appointments run seamlessly, ensuring minimal waiting time. The only drawback, which is a minor inconvenience, is the lack of cellular data service within the building, and unfortunately, they don't offer Wi-Fi. In summary, Dr. Felix Guzman MD and his team have provided me with a level of care that is nothing short of exceptional. Their unwavering dedication, compassion, and professionalism make them an invaluable asset to the healthcare community. I wholeheartedly recommend Dr. Guzman's practice to anyone seeking personalized, high-quality medical care.

Dr Guzman is arguably the best General Physician in the South Miami area. Dr Guzman's office staff…read moreis friendly and very professional. I cannot say enough good things about Dr Guzman's practice and even drive from Palm Beach and Broward counties just to keep him as my primary physician.

Dr Victor Martinez is a great Doctor, Very caring and very knolegeable…read more His assitance Vivky is amazinly helpful. You feel like family.

CAVEAT EMPTOR - POOR PATIENT CARE…read more RUIZ the NURSE PRACTITIONER would not help my 20 year old son who has been suffering from tachycardia and arrhythmia. She ordered tests and bloodwork, and when the results were in (almost 90 days later) the only thing she prescribed was a medication contraindicated for his condition.

I had an incredible experience over the phone with Brian Bejarano. He truly went above and beyond…read moreand made sure to take all the appropriate steps to help me through a life-altering situation. Brian was patient, professional, and extremely thorough. He didn't brush me off or rush the call -- he listened, stayed committed to finding a solution, and made sure everything was handled correctly. His support made a stressful situation feel manageable, and I'm genuinely grateful for the care and accountability he showed. Thank you again, Brian. Employees like you make a real difference

Clinic is clean. the service was excellent before, since it changed staff and ownership the service…read moreis horrible. making appointments call drops and leave messages never get a call back. pay out of pocket they got great prices but the phone service really sucks. I am so unhappy with the new service they have. This place now provides aesthetic services and the health side is being overlook. Its time to look for a new place.

My mom has been sick with Covid for over a week with not one return phone call from the doctor or…read moreher staff. Please do yourself a favor and run while you can from this doctor. The level of negligence and complete lack of professionalism is absurd.

Don't go out of state for a vacation or business reason, if you're handicapped and need Dr Feito to…read morehelp you get a handicap decal in the state you are working or vacationing. My mother is handicapped and desperately needed Dr. Feito's signature for the DMV to issue a disabled placard. She can't get a doctor in another state unless she's moving here and that's a whole other process. She needed Dr Feito who is her primary care physician to sign a permit for a temporary placard, which is completely legal and within her means, but she wouldn't do it. My mother can't walk long distances and her car is parked in a garage that is too far away from her apartment, she needs a disability space in front of her building. It took them a week to get to it and then, they still wouldn't sign. The Doctor is only a good doctor who cares about her patients if they stay put. Her empathy doesn't extend out of state.

We loved our first visit with my wife , receptionist were nice and organized, mimi the nurse…read morepractitioner took our vital signs and initial information and made me feel welcome and at ease Few minutes later dr Perez arrived and was very precise , smart decent well prepared and Listened to All my questions, he examined me and ordered me the appropriate test , good parking outside and elevator to second floor Thank you , I loved your service God bless you

He's local & a great practitioner. Dr. Cruz listens to my complaints and treats the cause- doesn't…read morehighly medicate me. Unless 100% required. Great bedside manor for a physician!

My wife a patient of Doctor Fleites was admitted to hospital for various issues , after a few days…read moreof observation and care. The learned doctor ran out of medical wisdom and without any conversation with patient or family found herself discharged from hospital to her luck. Days later she was admitted to the same hospital thru emergency and taken care by a hospitalist at said hospital. Beware when the mention doctor is out of wisdom and you are forced out of hospital, Your life is on the line when care is needed the most.

Dr.Hiriart & Dr.Fleites have been our drs for almost 15yrs. Best drs I'm town. I had to have a last…read moreminute visit & Edgar Martinez, PAC saw me & he was AWESOME! The staff in 100% professional & they all make u feel good & turn around calls are made the same day or within an hour, great people! THANK YOU !

This man is amazing!! He does a great job at doctoring, honestly couldn't recommend a better urgent…read morecare guy!!

I honestly try to never write bad reviews but I had to when it comes to this office!!! Worst…read moreDoctors office I have ever been to!! They have had my lab results indicating I have a kidney infection for over a week and no one has called me to prescribe me antibiotics. I have left several messages and still haven't received a call back. Dont go to this doctor or any baptist medical group office unless your ok with dying waiting for someone to respond to your calls. With thier lack of time management and empathy you will end up with worse health than you originally went there with!

El Dr. Quevedo ha estado realizando mis tratamientos de PRP capilar y la experiencia ha sido…read moreexcelente de principio a fin. Es meticuloso, preciso y claramente muy experimentado en lo que hace. Antes de comenzar el tratamiento, se tomó el tiempo para explicarme todo el proceso, detallar la ciencia detrás del PRP y establecer expectativas realistas. Nunca me sentí apurado y cada una de mis preguntas fue respondida con claridad y paciencia. Durante el procedimiento trabaja con seguridad y gran atención al detalle. El ambiente es tranquilo y profesional, y se nota que realmente le importa hacer las cosas correctamente, no simplemente rápido. Ese nivel de cuidado marca la diferencia. Lo que más valoro es su integridad. No hay presión ni promesas exageradas, solo orientación honesta y un enfoque basado en evidencia. Está enfocado en resultados a largo plazo y en el bienestar del paciente. Si estás considerando PRP capilar y buscas un médico preparado, ético y detallista, recomiendo al Dr. Quevedo con total confianza.

This office is amazing! Me visiting from out of town sent an email to request an appointment and…read moreheard back in no time at all. Their customer service is outstanding and very professional. I highly recommend this office for your personal needs! Cheers!