I'm filing a complaint with this organization this evening, but also wanted to write a review…read more I would hope that anyone who donates to this organization goes elsewhere. I would suggest donating to Grace Grapevine, they are so kind and more Christ like than the people representing the financial assistance office at CCA. I seen a caseworker at the front desk at Grace Grapevine hugging someone who came in for assistance. They are so nice and patient. I love the positivity they give off. On Monday November 25, 2024 I arrive at CCA at 9am to fill out an application for rental assistance. When you walk in you're required to grab a number. I grabbed my number and I was #51. I didn't have all my documentation ready so I did have to use their printing room while I was waiting to be called. CCA takes walk ins from 9am to 11am (if your number isn't called by 11am then you have to come back at 1pm, as they close the office for lunch from 11am to 1pm.) Unfortunately my number.was not called by 11am so I had to come back. When you return to the office you're required to pull a new number (so you'll have a new place in line.) I got back in line at 11:50am at the front door (first in line.) The doors opened back at 1pm, grabbed my number. My number was called around 1:05pm. I went to the front desk, the rude woman checked to make sure I had all my documents. I was missing my ledger. I requested my landlord send it to me. He was able to send it about an hour later (maybe a little over.) In order to receive an appointment with the caseworker, you have to have all documentation ready. The rude lady looked over my ledger and added it to my documentation in which she kept and created me a file. Now that I had all my documentation, I was given an appointment for Monday December 2 at 9:45am. On Monday, December 2, which is today I arrived at 9:40 AM , spoke with the rude lady at the front to inform her I was there for my appointment. She said "okay you can have a seat." Right as I was about to walk to my seat she got my attention so I turned back around and she asked (while holding my ledger in her hand) "are you more than one month behind on rent, because we're only helping for December..?" I informed her that I was more than one month behind on rent, and that she should be aware of that because she has all my documentation and a form clearly stating that I am more than one month behind. She then says "Well, unfortunately I have to cancel your appointment and we cannot help you. Per our guidelines you can not be more than one month behind. Of course I was disappointed and I told her it was okay for me to only receive one month help, my landlord is doing his best to work with me. I also said to her "You knew I was more than one month behind a week ago. Why would you even waste my time coming up here?" Genuine question. People make mistakes and I would've accepted and appreciated if she told me that she overlooked it, but nope the rude lady got Loud (at a Christian organization..) I'm the only one that should be frustrated, I am behind on my bills and being told they can't help me after spending 8 hours of my life at CCA. I would've rather spent that 8 hours volunteering there because they clearly need more reps assisting the amount of people coming in requesting help. They need loving help. People who have a passion in helping and serving. Although I am sad and very disappointed that I won't be able to get the help that I need. I am more disappointed in the way that I was treated and talk to. Not once did I get loud (raise my tone.) The representative at the front desk needs to be talked to and reminded that that is a Christian organization and she should be a rep representing Jesus Christ. I am being very honest when I say that your donation should go elsewhere. I am a single mother and I am five months pregnant. I am very emotional right now and that lady, that rude lady needs to learn how to talk to people.

These people are very unprofessional the play too many games. They do not want to help people they…read moreonly want donations if you never been there before they will harass you about documents, give you the runaround, '' like it is funny'', and keep asking for documents that have already been submitted to them. Then when they play with you for about three days they will denied any services requested you of all resources that are available they will tell you that there are no funds available. They will humiliate if you not of their cultural. Please be careful with these people.