Higher Standards and Marcus and Tina took care of my husband's needs totally. They send Antonio,…read morephysical therapist to work with my husband who couldn't walk after a head injury. Antonio got him up and walking with a walker in a short time and worked with getting him stronger. He loved working and joking with Antonio every time he came to our home. Thank you Marcus and Tina. R Galvin

excellent care! put CNA Brittany is amazing! they make scheduling very easy. The company really…read morecares about giving the most consistent patient care to your loved one.

If for some reason you have gotten involved with this group or if you are considering getting…read moreinvolved with them as a patient, as a relative of a patient, or even as an employee, my suggestion to you is don't walk, RUN from them. This company is managed by not only incompetent but rude and arrogant people that seem to have no interest in the caring aspect of the business they are trying to run. This is a highly incompetent organization only interested in billing your insurance company. I give you a few personal examples below: 1. If they tell you they will visit between 1:00 pm and 3:00, you can count on them arriving after 4:00 pm. 2. Their nurse measure the blood pressure and reported it to be "normal" at 109/47. The actual BP was 190/79 requiring medical intervention. 3. It took four attempts and three nurses to organize basic medication boxes. The errors included missing dosages, wrong pills ate wrong times, and double dosages of medications such as for blood pressure. On one occasion, the patient's BP dropped dangerously low due to double dosage of medication. 4. The worst part is that the management is not only incompetent, but arrogant, rude and indifferent toward addressing the issues. They are only interested in one thing. When pressed, the solution presented is for you to go find another provider. I question the positive reviews here. The insurance industry and the responsible Texas agencies need to thoroughly investigate this organization. My suggestion is to shut them down and use them as an example for other such businesses in the home healthcare industry.

Being able to watch from a far the care the Plano Hospice team gives to the patients and their…read moreloved ones is amazing. They do a wonderful job.

Our dying 95 year-old Mom was released from the hospital to the faith-based hospice service we…read morehired. Hospice care is covered by Medicare but only covers a few hours per week ... additional care was not covered by Mom's insurance but we needed assistance with Mom. The hospice provider highly recommended Custom Caregivers for the additional care. I got a few quotes from Custom and other caregivers. Custom Caregiver's price was a little higher than other providers we spoke to but we hired Custom. Custom: 1) timely put together a team on short notice 2) showed up and were courteous and attentive 3) did an excellent job in caring for Mom It was money "well spent!"

Called this morning needing assistance for elderly parent. The receptionist was very helpful and…read moreassured me that someone would call me back to arrange for an assessment. I never received a call back. Families are usually in survival mode when reaching out for help. This is unacceptable. I would try elsewhere because they apparently don't care. I would not trust them to provide a caregiver, if they cannot return a call.

The Legacy at Home provides superior care to their patients. The care team goes above and beyond…read moreto support their patients and the families with compassion and skill.

We have been using Legacy at Home caregivers for our mom off and on for over 5 years. We have had…read morewonderful experiences with them. There have been times we've needed caregivers 24/7, and there have been periods of time when we've only needed a caregiver for a few hours here or there to support mom while venturing out to a doctor appointment. Legacy at Home is flexible and allows us to shift between mom's needs with very limited notice. After a recent fall and an ER visit, mom was sent home about 10-11pm. With a few hours advance notice, we were able to have a caregiver meet her at her facility and stay the night with her to provide the support she needed. The schedulers are fantastic and the caregivers are warm and loving. If for some reason a caregiver cancels at the last minute (car accident, illness, dangerous weather, etc), the scheduler on duty will work tirelessly to find a replacement caregiver and they will call back with regular updates on their progress - no matter if they are successful in locating a replacement caregiver or not. And most of the time they are able to find a replacement caregiver. They have amazing people who are caregivers. Many of them have made this their career choice and they want to help and support their patients. It may take a few caregivers before you find the right personality match between your loved one and the caregiver, but once you find the right matches, it's a wonderful thing! The caregivers select their preferred schedules and patients and you start to see the same people over and over again because they form very sweet caring relationships. The caregivers may even text an update here or there, if you also form a relationship with them. I highly recommend Legacy At Home. They have provided significant peace of mind for our family knowing our mom is being well cared for every day.

My mom was released from a skilled nursing facility in Round Rock almost 3 weeks ago. Since that…read moretime, they've lost one referral from the facility which had to be resent, scheduled two visits by a nurse to come out for the admission and intake process. Two times, we've been contacted by contracted physical therapists to begin her therapy, but then informed that they cannot begin until a nurse from Home Care Providers of Texas completes the intake assessment. Very disorganized and unprofessional.

I was hoping for a good experience but that did not happen. Family member had OP surgery for back…read morecyst. It had a deep root and needed wound care. HCPOT did not show on the first day post-op. The called and left a message saying "do you want me to come?" Ah, yea! I packed it the best I could but he was bleeding to much and I was not comfortable with my skill sets. Took him back to the surgeon on day 2 and he repacked it and showed me what to do and no I was not doing it correctly as I did not have the correct tools to do it and did not understand the size of the wound (tunneling). HCPOT came out the next day. All seemed to be moving forward until he had a 1 week follow up today with the Surgeon who said HCPOT was not packing it all the way down correctly thereby the healing process was not where it should be. These are supposed to be the "professionals" and they can't even get it right!! Surgeon was going to call them and tell them to get their act together. On a scale of 1 - 10 their communication is a 5 and their clinical skill sets are a 2.

I needed care and i needed someone who could come quick and take good care of my mom while my dad…read morewas submitted to emergency care. I called pure hearts home care and they had a great caregiver come out and help my mother with her daily needs and also provided transportation to visit the hospital during my fathers stay. They were awesome! I would recommend them to anyone who needs a great home care company.

From the owner: Custom in-home care to help seniors live independently at home…read morePure Hearts Home Care offers customized services to meet the unique needs of your loved ones. We help seniors and other adults who need assistance to live, and thrive, in the home environment they love. We believe care is more than just doing a task for someone else— when you truly care for someone, it starts in the heart. From companion care and conversation to helping with meals and mobility, our caregivers can lend a helping hand.

I'm not going to write a long rant. I will say they made a difficult situation more difficult. The…read morearen't organized or just dont care or a little of both. The nurse's aide was the only one who did anything and provided any actual care - and that was a sponge bath. I dont recommend and suggest looking at other companies.

Vitas Healthcare - Dallas Office. To Joel Wherley, new CEO…read moreof VITAS Healthcare: You've taken leadership at a time when this company desperately needs accountability. My hope is that under your leadership, no other family will suffer the nightmare mine did. In April 2025, my 87-year-old father died at home, not peacefully, but in pain, calling my name, without the comfort VITAS promised. We were assured VITAS would deliver compassionate, round-the-clock hospice care. Instead, they gave us a generic binder, no care plan, no medication list, and no guidance. A nurse arrived hours late and said morphine would come in the morning. It didn't. It took 2.5 days before my father received a small dose, just enough for a child. There was no case manager assigned to us. I was passed from person to person, begging for help as my dad deteriorated. VITAS falsely reported five nurse visits to Medicare, none of which occurred. The only nurse who showed up and called the situation "appalling" slipped out the door and left me alone while my brother and husband ran from Walgreens to Walgreens, trying to find the morphine VITAS failed to provide. My dad died while they were gone. His last moments were spent in fear and pain, not surrounded by his sons as he deserved. Even your own staff admitted this should never have happened. I have reported this to Medicare, Texas Health & Human Services, the Joint Commission, the OIG, the Texas Attorney General, and more. I have all the records, call logs, photos, and eyewitnesses. This review is not written out of anger. It's written out of heartbreak. Families need to know that not all hospice care is created equal, and that VITAS, despite its name, failed to meet even the most basic standards of human dignity. Please, Mr. Wherley, take action. Fix what is broken. Because no family should ever have to live with the trauma we now carry. Kim Nicholson Daughter, Advocate, and Witness to Hospice Neglect