Taking time out of a very busy to do something I typically would not bother with, poor service, bad quality etc are things we have become accustom to therefore we just "suck it up" but not this time. I recently googled a florist that could also provide balloons in a area I am not from or familiar with, not unusual to do this correct? My instructions for desired ballon arrangement were very clear " 18 latex of Silver, White, Gold & 6 mylar with # 60 on them with a delivery time of 11:30 to address provided for my sister's 60th birthday party. As per my request a friend stayed outside of building just to keep an eye out for balloon delivery since I was traveling from out of town & would not arrive until 12:00 when party began. At 11:45 while in transit I received a call that balloons were not yet delivered. Naturally traffic can occur which could delay anyone by a few minutes but I decided to call the " online" company I contracted with and they called Lynn's & were told that balloons are on the truck & will be there shortly. My next call to "online" company was at !2:15, same story, 12:30 same story, 12:45 still on way, 1:00 same story final call at 1:30 as minivan pulled up " Flowers by Lynn".
Naturally I am upset & very disappointed, the balloons were to be used as decorations for the party room & honestly the party had started 1 1/2 hours ago & it was simply to late but a proper apology could have gone a long way.
Lynn (or her driver) was quick to spew a rather nasty opinion that this was not her problem because I used an outside source to contract her business and they were responsible because she informed them that her very busy schedule would not allow for a 11:30 delivery!!!
Then WHY did YOU LYNN take the call & accept my payment of over $!00.00? Also let me mention that your abrupt & rude delivery was so startling that i failed to realize that my SILVER balloons were actually GRAY but you managed to sneak in ONE single Silver balloon ( did you think we wouldn't notice). Lynn you offered nothing for messing up something that was actually important to me & added insult to injury by passing the blame. You should be ashamed yet I highly doubt you have enough conscience or integrity to own anything.
DO NOT USE THIS FLORIST! read more