We hired NW Paint Revival to repaint the interior walls of our home for approximately $3,450. While…read morethe project was completed on schedule and the contractor appeared knowledgeable and responsive during the estimate process, we ultimately experienced significant quality and communication issues that left us disappointed with the final result.
After moving into the home and spending more time with the finished product, we documented more than 45 photos of workmanship concerns throughout the house. These included paint on trim, baseboards, and window casings, paint drips, uneven cut lines, visible roller marks and flashing, inconsistent finish quality, areas with incomplete coverage, and wall repair issues that were addressed in some locations but overlooked in others. I've included as many photos as Yelp allows so others can evaluate the results for themselves.
One of the biggest issues involved communication and expectations. Because we could not access the home before closing, we asked whether a video walkthrough would be sufficient for an estimate. We were told that it would be and that if additional square footage, coverage requirements, or color selections would affect pricing or scope, those concerns would be identified before work began so there would be "no surprises."
We later completed an in-person walkthrough before the project started. During that walkthrough, no concerns were raised about square footage, coverage limitations, or the possibility that additional coats would be needed. Those issues were only discussed after we raised concerns about the completed work.
My primary concern was not that touch-ups were needed. Most painting projects have punch-list items. Rather, it was how the concerns were handled once they were brought forward. Instead of focusing on the workmanship issues themselves, the discussion repeatedly shifted to the project's value, square footage calculations, and the limitations of a one-coat system. The contractor also disputed statements that had previously been made despite those conversations being documented in our message history.
I understand that we did not purchase the company's premium repaint package. However, I do not believe that choosing a more budget-conscious option should result in paint on adjacent surfaces, visible drips, inconsistent cut lines, overlooked repairs, incomplete coverage, or the number of finish issues we documented throughout the home.
I also wish coverage expectations had been communicated more clearly before work began. We were quoted additional charges for extra coverage in darker-colored rooms, which led us to believe that any other areas requiring additional coats had already been identified and addressed during the walkthrough process. Had we been told that other rooms might still show the previous color or require additional coats to achieve proper coverage, we would have made a different decision before proceeding.
After documenting the issues, I requested a $100 partial refund as a goodwill gesture. I was not seeking reimbursement for the entire project, and the request was not solely related to one room. By that point, we had already moved into the home, had lost confidence in the quality of the workmanship, and did not want additional painting performed.
The refund request was denied. Although additional walkthroughs and touch-ups were eventually offered, the proposed resolution changed multiple times throughout the discussion. The response initially consisted of a refusal of both repairs and a refund. After additional documentation was provided, the offer changed to cleaning up paint on adjacent surfaces. Later, the position became that if I would not allow another walkthrough, there was nothing further that could be done. By that point, I no longer felt comfortable having additional work performed and felt that the concerns were being defended against rather than genuinely acknowledged.
Every homeowner has different expectations when hiring a painter, and I can only speak to my own experience. Based on ours, I would strongly recommend obtaining clear written confirmation regarding coverage expectations, the number of coats included, repair standards, and how post-project concerns will be handled before work begins.
*PLEASE NOTE if you would like more information please contact me directly
