Back in September I had you guys do some work on my bike. It was a fairly big job. You upgraded my…read more11 speed Ultegra Mechanical group set to 12 speed, Ultegra DI2, on my Orbea Orca. I'm finally getting out on the road, because it seems like the weather has finally changed and I want to tell you guys, I couldn't be happier with the work that you guys did. This bike has never ridden as smooth and shifted so effortlessly and accurately! You guys do top, notch work! thank you and your whole team for taking care of me and my bike! I will be having you guys do all the work on this, and the rest of my bikes in the future and definitely recommend you! Thank you so much! Sincerely, Dean Lencioni

Cool cycling cafe with coffee and beers and awesome street art designs as well. Located on Union…read moreStreet in the Capitol Hill neighborhood of Seattle as well. Check it out!

I recently purchased my 5th bike from Bothell Ski and Bike and I cannot say enough good things…read moreabout the knowledege , friendliness and customer service of this shop. They will do everything they can to makes sure that you are completely satisified and that the work on your bike was done to your satisfaction. I cannot imagine going anywhere else to buy or service a bike.

After having gone to several bike shops for repairs, accessories, etc., I will never go to another…read morebike shop after Bothell Ski & Bike. They are the absolute best. They offer great service, are friendly, and have done a phenomenal job with my bike over the years. They service my bike immediately, sometimes not even charging me for a quick fix, and their service people are all so knowledgeable. I have recommended them to several friends who are now also regular customers. Thank you for great service!

I was going to do STP. I was involved in a collision with an uninsured driver while training…read more Totaled my bike and cracked my C1 vertebrae. No option more than a month prior to refund my registration. Absolute cash grab and go fuck yourself if anything bad happens to you. I'm not living in this country, so I have a lot to deal with regarding medical bills and work and they put it all on me to figure out how to transfer my entry. No sympathy for riders, no sympathy for people. The reply started with OUCH! I'll never have anything to do with these people again.

I use to bike race in Seattle and the Midwest. I have done STP 12 times And RSVP 7 times. I…read moreattempted to pay for my registration for STP the day before the price was to go up $50.00. The website was not working right and I attempted many times. Finally, I got a call from Cascade Bicycle Club last Thursday... The person helping take payment was told by me that I was extremely busy and it was not a good time. She was very pushy... I made the payment through a great deal of stress. And on the weekend asked to cancel.. As I did not appreciate how I was treated. I was told that I was not a member at it was not 30 days before the ride. FIRST of all the person who took my payment did not tell me the policies and second of all I could not see where there might be policies as I was not able to totally access the website due to the problems with the website...Also Cascade said that they would reimburse the extra $50.00 added on due to the past date and the price would go up.. And I have not even seen that reimbursement either. So, to say the least I will NOT be going on STP.... As I really due NOT feel comfortable in how I have been treated. And I will Never go on a Cascade Ride EVER AGAIN!

Ryan at Element Cycles installed new SRAM Axis brakes levers on my carbon fiber bike. My old brake…read morelevers were never right. The pistons were off and the electronic gear shifting was too slow. I love my new brake levers. My bike is now better than it was when I bought it 4 years ago. I feel like I have a new bike. Highly recommend this bike shop!

The owner employees here need to work on their sales skills. Went in to buy a new bike and they…read morewere not very interested in answering my questions. I recommend going to one of the other two bike shops in Redmond, much friendlier sales staff.

I'm not a big fan of single-brand "concept" stores. They tend to be characterless and uninviting…read more This was no exception. I walked in. The salesperson was finishing up with another customer. I was then promptly ignored as other customers walked in the door and he started talking to them (despite the fact that I was standing right in front of the salesperson). I was actually interested in getting a new floor pump. I was waiting for the sales guy to stop even for just as second to say, "are you doing okay?", but nope. I guess I didn't rate for whatever reason. Perceived fitness level, income....? I checked out the floor pumps. They didn't seem to be particularly well made, although the Dual Charger gets good reviews online. No reaction from the sales person as he dealt with other people and ignored me. I heard guys in the back, service area, talking, talking, talking. Did the one sales guy holler to the back and get someone to come out since he apparently can only deal with one customer at a time? Nope. I started to make my way out but stopped to look at the shoes that had clearance signage, but couldn't actually get at them because they were blocked by multiples bikes still in boxes shoved up against the shoe display. One more chance for anyone in the store to try to sell me something. I didn't even get a "thanks for stopping in". This is a real shame. A Trek was the first "real" bike I bought with my own money as a teenager. I have fond memories of Trek. I'm just getting back into cycling again. I actually have money to spend at this stage of my life. The single most important thing you can do in retail is acknowledge and greet the customer. And as the saying goes, you only have one chance to make a first impression. I bought a pump elsewhere, as well as some jerseys and shorts. (Full disclosure: if I seem a little harsh, I worked in bicycle and outdoor retail for 10 years, as a tech, service manager and store manager. I used to be quite passionate about cycling, hence I have opinions.)

I called today because I was gifted an older Trek road bike that I got serviced somewhere else. I…read morehad called previously because I was unsure on where the serial number was located. As I shared the serial number over the phone, the staff person was not able to locate it in the computer. The rationale was that if the bike fell between a timeframe of specific years there was no record. The associate appeared helpful and listed the colors of the bikes by year and suggested I go on eBay or another site I don't recall to look up the bike. Now, there's nothing wrong with the over the phone service and the staff seemed like they did their job. Having worked in customer service and sales, I've had associates take down my name and number, do some research, and locate the a skew and model. I've also had associates ask me if there was anything they could do to help further make the customer experience stand out? This could be, come in the shop. I can talk to you about the warranty to see if anything is covered, or feel free and send me pics via email to send to corporate. The funny thing is, recycled cycles pulled up the picture of the bike, eyeballed the year and gave me price of the worth in 5 minutes. Even though they didn't work for Trek they knew their bikes. As a potential Trek customer, I hope that staff are trained to know about the history of the products they are selling and not just the latest models. I hope this can be a learning opportunity at Trek to please try a little harder as this experience needs a tune up.

Bought the perfect mountain bike for my 6 year old grandson and they said when he outgrew it bring…read moreit back for credit on a bigger bike

We've been through Bainbridge Island for years now, but I haven't realized that this shop was close…read moreto downtown until recently. It's worth a visit just to see the vintage road bikes that they have displayed on their walls. Only several from their collection are displayed on their walls at any given time, but you can see pictures and descriptions of their entire vintage bike collection on their Web site. Though I didn't buy anything on this visit or have any service done, the staff seems very friendly as well!

My husband and I worked with Victor to purchase our new Aventon bikes. Victor was AMAZING. His…read morecustomer service was top notch. The other people in the store also were super helpful. Highly recomment.

Great customer service, staffs are very knowledgeable and they have couple shop dogs that are super…read morefriendly

My teenager and I've been coming for four months, started outside due to Covid-19 and have now…read moremoved inside. We absolutely love it! Kaitlin, RTC manager, and her team of amazing instructors have built a community that is supportive, encouraging, and loving. Come join us!

I recently took my '57 mint Schwinn Wasp in to have it put back together after shipping it from the…read moreeast coast. I had them add a back rack from a '58 Phantom that I'd procured while they were at it. It was promised by Friday and actually finished 4 days ahead of schedule. But the youngster who worked on the bike scarred the back fender, so the bike isn't mint any more, with a 1 by .5" scrape. He was very apologetic about it but geesh. The store gave me a $75 discount off the work and offered to take it to their paint shop, but I think I'll do the work. The bike is back in fine running order, but I don't think I'll be going back. There was a little girl and her dad buying a brand new Trek and although they remembered the water bottle, the salesperson did not recommend a lock. WTH?