Customer service at the airport is horrible they cannot help me reschedule or cancel the flight…read morehere they give me a little piece of paper that they cut off not even a real card to call customer care I call customer care you never speak to a person and then customer care tells me I have to go online to cancel or reschedule for the funeral. Then I get online and it doesn't allow you to cancel or reschedule your trip and they give you another number to call every time you call that number it rings four times then it hangs up and you're calling some number in Las Vegas 702-637-7038 horrible customer service horrible online help and customer support

Checked bag lost/delayed on LAS to XNA. Reimbursement approved but required multiple follow-ups…read morebefore payment was issued.

Best airline ever the cookies are amazing. Oh man those are so good. The flight was so smooth.read more

So I was on Flight 810 on Thursday October 7, 2021 leaving MCO 7:46pm arriving in LAX 9:54pm…read more In Orlando as we were taking our seats on the plane a older passenger not speaking very good English was looking for his seat. He made it all the way to the back of the plane looking for his seat number but someone was already sitting in that seat. At that time the Flight Attendant came to help the older man. She looked at his ticket then noticed he was on the wrong flight, his ticket had New York on it not LAX. My safety and everything else on the flight safety could had been in jeopardy. Just how did he get pass the gate attendant. Since his ticket had New York on it why wasn't it noticed when it was scanned by the gate attendant. This is very unacceptable. I thought about this for a couple days before writing you, but it's bothering me so bad. Right now I need to book a flight but I can't book Delta because my nerves are too bad. I have called and emailed Delta Airlines no one has called me back. Do better Delta Air Lines #deltaairlines #Orlandonationalairport Janice Garry Unhappy Customer

I went back and forth on what to rate this airport. My home airport is MSP and LIT is basically a…read moretiny tiny airport in comparison. There's a handful of gates that you can see from the entry way. There's a couple of shops to grab snacks and souvenirs at and a handful of places for food. Size wise it's not going to wow you. Security is honestly normally easy but this last time was not a good time. As someone who has TSA Pre Check I want to get though as quickly as possible. That's not at all what happens here. There are pretty much no advantages to having pre check at LIT. They scanned all of the regular passengers through security first and then opened the walk through metal detectors and TSA Pre Check passengers. It saved me no time, and nothing came out of anyone's bags. The airport it self was clean and staff were friendly. There's not a lot to do, getting here an hour in advance almost felt like too much but I needed to check a bag. No need to arrive super early!

TSA pre check enrollment. Use the meter parking. Enter in and walk almost to security. You'll see…read moreblack stairs to walk up to the third floor. There is signage after that. Great service! Super quick and efficient!

I don't think there's an airline called "American Airline". But this is all I found for this…read moreairport. My experience here was good as the flights came in and left on time.

No stars if I could. I wish the military would blackball these inefficient pieces of dog crap…read more Driving is a better choice 100% of the time.

West Rock Travel is so great to work with for personal or business travel! They are super friendly…read moreand always available. They easily think of things to make your trip easier. I'm pretty good at booking ourselves and checking all airlines Using Expedia and looking at the flights that aren't on that site. So I think I've seen all the options. West Rock is still able to find options or combinations that I wasn't finding. My husband is a professional athlete so he can not afford to even be late to a race, let alone miss a flight and miss a race. West Rock has made sure that never happens!!! I highly recommend them!

From the owner: West Rock Travel is a premier travel agency specializing in both corporate, leisure, and group…read moretravel, offering seamless, customized solutions to meet diverse client needs. Our seasoned corporate consultants provide end-to-end travel management for individuals, businesses and organizations, ensuring that every arrangement aligns with company policies, budgets, and objectives. For discerning travelers, our experienced leisure consultants create bespoke journeys tailored to your unique preferences and aspirations. At West Rock Travel, we turn your travel dreams into unforgettable realities through meticulous planning, expert insights, and personalized service. West Rock Travel handles every detail, letting you focus on enjoying the journey.

My daughter and I flew out on southwest airlines to go see my Mom far far away. Checking in was…read morevery easy and simple to understand. You can't do it until you are within 24 hours of your flight. The sooner you check in, the sooner you get to sit in their plane... we did not have assigned seating, so when we boarded, we got to sit wherever. If your traveling with someone, the sooner you can board, the more likely you can sit together. The plane was very clean. Windows, seats, and tables looked wiped down. Seat belts were neatly placed across seats. Pockets in front of you had pamphlets with beverage's they offer, spirits and wine for purchase. The flight attendants were excellent with their communication and with their attendance to our needs. Halfway through the flight, they handed out beverages and snacks. Today, they handed out pretzels and these Maui onion snacks... those were pretty delicious. They came through and cleaned up after. The flight was great, even through we had some turbulence, that was to be expected. The pilot would come in on the speaker and let us know how much he thinks they're is going to be. I felt very safe flying with Southwest Airlines!

Had an amazing experience at Southwest checkin on my trip. No line, quick service, friendly smiles…read more Overall excellent.

By far the worst travel service I've used before. Two girls sending conflicting information by…read moreemail in terms of rates - but at the end the price doubles. Then they told us that it was "their mistake" but that's just too bad, they won't honor the prices they quoted. Pushing my group to another hotel since we had all booked flight already and it was too late to cancel.... They should close down... wow

Paula did such a wonderful job for our vacation to Mauna Kea! Everything was scheduled and ready…read morefor us when we arrived. Such a great experience without doing any of the work! She gave us suggestions for things to do and even booked it all! Our previous trip to Maui that Paula booked was equally as wonderful! She's very polite and professional and accessible for all our questions.

I travel extensively for work, averaging 100-200 flights each year, and I can honestly say this was…read moreone of the worst customer service experiences I've had with an airline. I arrived at the United ticket counter in Little Rock with one simple request: update my recently renewed TSA PreCheck information so it would appear on my boarding pass. The ticket agent, Nakita, printed my boarding passes and then casually informed me that my flight from Little Rock to Charlotte via Houston had been delayed by several hours, as if that was the end of the conversation. When I asked what my options were, I received short, dismissive responses. I asked whether United normally sends delay notifications because I had not received one, and her response was simply, "They should." I then asked if there were any alternate routes that would get me to Charlotte that evening. Again, I was told there were no options, with no effort to explore alternatives, explain the situation, or offer assistance. I asked to cancel my reservation so I could book another airline. I was told my ticket was non-refundable and that my only option was to call United Customer Care. I spent more than 30 minutes on hold trying to resolve the issue myself. During the interaction, the agent also made comments to other customers and United employees suggesting that I "came up with an attitude," which I found completely unprofessional. I was simply asking reasonable questions and trying to understand my options. Fortunately, my experience improved dramatically once I reached the gate. The gate agent listened to my situation and immediately recognized that I should have been able to cancel through the United app. When I explained that the ticket counter agent had already checked me in, preventing me from doing so, she quickly unchecked me, allowing me to cancel the reservation online within minutes. She was professional, knowledgeable, courteous, and solved in less than two minutes what I had spent over half an hour trying to accomplish. She is exactly the kind of employee who represents excellent customer service. After canceling, I booked a Southwest flight that arrived in Charlotte only about an hour later than my original itinerary, and for roughly half the price. Flight delays happen. I understand that. What disappointed me was the lack of empathy, inaccurate information, unwillingness to help, and dismissive attitude at the ticket counter. In contrast, the gate agent demonstrated exactly how customer service should be handled. One employee made an already stressful travel day significantly worse, while another restored some of my confidence by simply listening, understanding the problem, and taking ownership. United should recognize the professionalism of the gate agent and provide coaching to the ticket counter employee. Travelers don't expect perfection during disruptions, we expect honest information, respect, and someone willing to help us find a solution.

Do not buy Saver Tickets online from them. You are treated as 3rd rate passenger. You cannot check…read morein online. They will not give you a boarding pass. Their rationale is that they want to see that you only have a purse with you before they will give you a paper boarding pass. If it is larger, they charge you. You cannot have a pilot case with you while everyone else can. If you go to the gate, they charge you all that, plus $25 more as penalty. There are other un-perks they will tell you after you pay for the tix. Then Little Rock Airport United personnel are just plain rude. Ask her why my paid-for checked in bags do not have printed tickets, she's be sarcastic, demand that you produce your ID again, then intentionally rip it out of your hand to let you know she hates her job and she hates you, too. Horrible experience. This is why they need an outlet by physically beating up their passengers (remember the Dr. Dao incident).