I am extremely disappointed with the service and follow-up from LubeTown Okotoks…read more My 17-year-old daughter had an oil change done here on January 2, 2026. On January 10, she drove to Lethbridge for university. Shortly afterward, oil was noticed on our driveway, and she was advised to monitor the vehicle closely. She does not drive regularly while at school. When she started her car recently, both the engine light and oil pressure light came on. She immediately took the vehicle to Mr. Lube in Lethbridge, where technicians confirmed that the oil filter had been improperly installed during the previous oil change, causing a significant oil leak throughout the engine compartment. As a result, the oil filter had to be replaced and a full engine flush was required due to the extent of the leak. I went to LubeTown Okotoks immediately with time-stamped photos and documentation to report the issue and request reimbursement. The manager refused responsibility, stating my daughter should have called him first. I was then told he would have driven to Lethbridge to "verify" the damage--despite clear photographic evidence and a third-party assessment. Even more concerning, the manager attempted to shift blame onto my daughter by claiming excessive driving. This claim was demonstrably false based on recorded odometer readings. The interaction was dismissive and unprofessional. Additionally, during my visit, staff were visibly vaping in the entryway, which was inappropriate and further undermined confidence in the professionalism of this location. This was a straightforward case of improper installation leading to vehicle damage, confirmed by another service provider. The refusal to take responsibility or operate in good faith is unacceptable--especially when the customer affected is a minor who acted responsibly. I would not recommend this location based on workmanship, professionalism, or how legitimate concerns are handled.

First time customer at Lube Town Okotoks and will definitely be back. Friendly, competent crew that…read moreknows what customer service is all about.

They took me in right away and did such a good job with changing my tires. The guys always ask me…read moreto come back and retorq my tires and ensure I feel comfortable / informed about the decisions I am making with the services.

We relocated to Okotoks 7 years ago from a small where I was pretty much forced to do all my own…read moreauto repairs and service. Moving to this much larger centre I tried a couple of different garages to take care of my vehicles. When I went to OK Tire here in Okotoks I found the crew there knowledgable, pleasant and accommodating both with tires and mechanical problems. Shayne and his crew are always professional and safety conscious. Shayne also does his best to ensure affordability which is also important to those of us that are retired and on a pension. I wouldn't go anywhere else.

There is no other place for service for our vehicles! The entire team take care of us and our…read morevehicles and we are grateful

Fast, efficient, and very easy to deal with. Just bought my 2021 Honda Civic Hatchback Sport…read moreTouring and couldn't be happier with the outcome. I'd like to thank my sales man Ben as he was the whole reason I had this good experience. Would definitely recommend going here!

Great service, and nice people! I would definitely…read morerecommend for quick, quality service.

On 27 August, 2025, I found my oil change experience to be professionally handled, thorough,…read moresystematic, and smoothly executed. Thanks to knowledgeable Emil aiming to to perform fine service, I feel content with continued service from this Jiffy Lube in Okotoks.

WARNING: DO NOT BRING YOUR NEW CAR HERE…read more I recently took my brand new 2025 Rav4 to this car and wash (location: NE) and I am extremely disappointed. I got their Cloud 9 subscription and took the car through their wash a few times and started noticing swirl marks all over the paint. These swirl marks are clearly visible when you look closely but they are not easily captured in pictures. The soft touch brushes they use are not gentle enough for a new vehicle and the damage is unacceptable. What's even more frustrating is that management is denying any responsibility or accountability for the damage caused. If you value your vehicle's paint please do not believe in their "soft touch brushes" marketing and stick to wand washing or touch less

This car wash is absolutely amazing, this is an automatic car wash you drive through the service is…read moresecond to none. There's usually a person to begin the pre-wash of your truck as it's pulled through and the brushes and cleaning compounds that use do an amazing job and have your vehicle looking Factory clean and Shining like new. The staff here are incredibly friendly and their deal for washing a vehicle is second to none. Not only do I recommend this place I have recommended this place to everyone I know I hope they open more of these, and the fact that it's equal family just makes it all the better. Best of luck to this business in the future I'll continue to keep going there. Seriously can't say enough good things about this place.

My battery died while in the BEST CAR WASH EVER ... Had to wait six hours for AMA except the staff…read more[ Tanner & Will ], were amazing !!! Best employees on the planet:} They even dust the show room! THANKS Guys for helping me out!!! Cheers, Linda PS ALSO, my car is super amazing clean.

Brought our very dirty truck in and they spent quite awhile making sure that there was no dirt left…read moreon it, before we hit the car wash. Friendly service and always come out with a clean vehicle. Highly recommend this car wash. Thanks for the wash!