Jane Liao, O.D. is one of the best optometrists I have ever had. Patient, knowledgeable and professional. Highest recommendation.

This shop has a beautiful selection of frames, from budget-friendly to designer styles. The employees are knowledgeable and kind, and they make the whole process easy and enjoyable. Highly recommended! read more

Been going here for 5 yrs. Great service and reasonable prices, good selection of glasses

Service is ok but the products there are cheap and poor quality and over price. I bought my glasses there back in November and somehow the leg broke and I took it back to them. They said since it is broke they cannot replaced. This is my third one. Instead they replaced with a brand new without talking to me if I want a new one and pay $75 dollar? The old lady looked at the paper and said I will give you $50 for it. It seems like she can give me any price for this cheap glasses she wants. I am extremely disappointed with their service and this same glasses has poor quality. You tell why it is my third one? I will never go there again. I will take my business somewhere else. No more business with Asian people especially Chinese because they are cheap and their products are way to expensive. I can get this online for less than $75 bucks and better quality! read more

This is my favorite optician. They have short hours but I have had several pairs of glasses repaired here quickly and at a fraction of the price of other nearby stores. read more

I've been coming here for close to 10 years now. I love how friendly and helpful the staff are, even when I ask to try on 50 pairs of glasses. read more

This review is for Jane Liao, O.D. I`ve been going to her for the contact lens exam for the last 3-4 years and every time very happy with the experience. Easy to set an appointment within couple of days. And yesterday I called about 5 hours before and she stayed for me after 6pm. She is very professional and easy to work with. Another great side of this place is very affordable prices. For the same price you get both eyeglass and contact lens prescriptions. I am sure coming back! Thank you Jane Liao, O.D.! read more

I ran out of contacts and my prescription expired a few years ago, so I decided to visit this place. I used to go to InSight Optometry in Hercules, but since I don't have VSP anymore, I figured I should go back to my roots. I haven't been here in 7-10 years but the optometrist is still the sweet and kind person I once knew. Dr. Liao was able to pull up my record from a decade ago, which made me feel nostalgic and comfortable at home. I called today (Saturday) at 11am and was able to schedule an appointment the same day at 2pm. I was in and out of there quick. I think it was less than 30 minutes. Maybe 45 minutes max. I don't know the rates for an eye exam nowadays, but here at Focus Optical it is $96 for a comprehensive exam with contact lens fitting. That's the price for someone with no insurance. The lady in the front desk stated they accept VSP, but I can't confirm that since I don't have insurance. read more

I have been coming here for years to get my eye exam as well as frames done. My insurance doesn't cover the full amount, but because of the service I get, I am willing to pay the difference. Ellen is amazing! She has been working here since I can remember and is a very helpful person. I have never had bad service from her. If you want a place to walk you through finding the best glasses or sunglasses, this is the place to go. A lot of people just go out to the franchised eyeglass stores, but you're just another number. Every time I go into this place, I am recognized and greeted warmly. I'd rather support the local businesses where I live, and this place is definitely a gem! read more

Bought a pair of sunglasses and was very satisfied with the quality and service from the staff. They were very patient in helping me select sunglasses that were the right in terms of style and my budget. Very satisfied! read more

Me and my husband got glasses here and collectively spend close to $1000. I wear mine everyday at night for 1-2 hour and started noticing that one of the lenses, the anti-reflective coating was coming off. So, one of the lenses looks very blotchy and blurs my vision a little bit. Today, I went in to ask the owner lady about it and she basically told me that I have to get my lenses replaced out of pocket. I emphasized that obviously, something was wrong with the way they were made or else, why would just ONE lens be doing this? And so soon after I got them? She looked at me like I was crazy. No apology, no nothing. I will never ever come back here again. read more

I used to go to lens crafter and various other places for my eye exam and glasses, but I've started coming here instead because the prescription was a lot better in which I can see and read things from further away. read more

Very poor customer service. They only care if you have money to spend other than that they are just a bunch of typical cheap sales people. Had me wait nearly an hour serving indecisive customers when I just wanted to know if I could get my sunglasses repaired. Seriously? read more

Came by last weekend to check out the possibilities of getting a new optometrist. So this review focuses on my appointment for today in which I met the wonderful and kind Dr. Jane Liao. I liked her very much. She's a Taiwanese lady that grew up in Brazil and somehow graduated from U.C. Berkeley's school of optometry. Dr. Jane strikes me as a very brilliant woman and also very cool. I needed to update my contact lenses and also update my optometrist since I now own a home in Albany next to the Pacific East Mall where Dr. Jane can be found at least once per week, generally on Saturdays. I have a follow up appointment for next Saturday. She gave me the latest technology in contacts, the Acuvue Oasis style. So my one paid appointment gets me a free set of contacts with a free follow up appointment next Saturday. I gave her $96 for the entire work up with two prescriptions: one for glasses and one for contacts. Upon careful examination, Dr. Jane determined that I have normal pressure in both eyes with some slight clouding of the left lens. Not too bad for a mid-60s client. My brother by this time had cataracts in both eyes. I apparently have worn sunglasses much more often and have a perfectly clear right lens, and a left lens that can still be resolved to 20/30. My brother was so happy with his cataract surgery, but I'll not be following that pathway for a little while yet. Dr. Jane is the mom of two small children and lives near San Jose. Once they are both in school, I'll likely have more appointment options as she'll visit this office more than once per week. For the time being, I'm very happy to have her within walking distance of my Albany Hill home on Saturdays. Thank goodness she's practicing so very close to me. For people who want to do things in Pacific East Mall on a Saturday afternoon, you must have patience in order to park in the lot. I recommend parking on the street just south of the Mall. Also don't go to Central Avenue to get back on the route 80/580 freeway, or you will be in a line of 30 or 40 cars having to wait through many green light cycles. Instead drive south on Pierce Street to Buchanan. Take a right at the light and enter the route 80/580 freeway with no hassles. As a resident of this street right next to the Mall, I always come home by exiting on Central Avenue and turning right on Central, then right again on Pierce Street. I leave home to get on the freeway by going down Pierce to Buchanan and then right to the freeway entrance. Very smooth if you go in this clockwise manner. The counterclockwise pattern causes slow frustration. Word to the wise. read more

I want to add an update for Focus Optical. I love this place and I'm going to miss them as I move out of the area! My stylish and affordable glasses are still like brand new after two years of use (and my baby has grabbed and kicked at them all the while). These glasses are like Hercules. The staff there is excellent, and for two years I've gone in anytime I want to get adjustments made to the fit of my glasses. They will even offer me a cloth for my lenses if they see my case doesn't have one. I wish I had a Focus Optical, the staff, and their sweet and skilled Dr. Liao where I live now. read more

This is the best value around for eyeglasses. While english is a second language for them, their Walnut Creek lab always makes good glasses for me and my wife. We also pay about 50% of what the same glasses would cost in San Francisco. We've been going to Focus optical for 7 years and have never had any problems. Its worth pricing out that pair of glasses here before paying through the nose somewhere else. read more

I really appreciate the prices and service at Focus Optical. It is in the Pacific East Mall, aka Ranch Plaza. After looking at a few other companies for a pair of prescription reading glasses, I went to Focus Optical. Within a week my glasses were ready and the pricing could not be beat. They are open to discounting their frames and lenses and the service was wonderful. Highly recommend them. We had no problems with the service. They were very helpful. read more

I just got my prescription glasses from Focus Optical. They were really fast, and the service was great. They have a good selection of frames, though it is a bit of a jumble. The staff really seems to care about the fit of your frames, and how satisfied you are with the final product. It is not a great deal, nor a rip off when compared to other places. Just very good service, and a fast turnaround. read more

I would highly recommend that if you need your eyes checked or new glasses GO SOMEWHERE ELSE... Horrible mistake to go to this place. They got my Rx wrong and I had to go back in for another exam. It takes 2 weeks for them to get the new lens. So I have been waiting now roughly 6 weeks for my new lens. They are never on time. AND Please keep this in mind. If they open at lets say 11:00am not only are they late opening they tell you to come back in an hour because they need to set up the office. read more

My glass frame leg was broken during traveling, so walked into Focus Optical to change a frame. Their service was awesome. The staff helped find a fit frame and mount my lenses on. And the price was surprisingly low. I would highly recommend this shop to all! read more

Ok it is the fact. I went to Walmart Optical, tried an no name frame and they quote me frame + lens = $320 + tax. And I was almost want to get it but somehow they were saying that is the last frame and I have to get that display and they will give me $10 off. And I decline that offer. So I have been searching until my friend refer me here. I got an Oakley Frame with same lens (high index, anti-glare, transition) for $346 tax included and I paid cash. They knocked it off $7 more bucks. So I am very happy about it. The glasses was a little slow. Which the owner already told me it will because of the July 4th weekend. Since I am not in rush anyway, I don't have a problem. I got my glasses today and using it right now. It is very comfortable and it is new frame. :-) Thank you, I am very happy with what I got and the deal is great. Highly recommended. read more

Great prices, great service and great optician all in the same place. They are extremely accomodating and my family and I have been customers for the past 7 years. read more

Stay away! They were two weeks late in delivering my prescription sunglasses, then it turns out they flat-out lied to me about how much VSP would reimburse me. VSP reimbursed me $100 less than what this store told me they would. When I complained, the store manager denied having told me what VSP payback would be. Bunch of cheap liars! Call VSP yourself before making a purchase. These small businesses will scam you anyway they can! read more

Words can't explain how great this place is. Focus optical has an enormous selection of designer glasses and sunglasses at very affordable prices. The Optometrists are very nice and patient and they treat you like family! My prescription lens order was very complex but they still managed to get them ready after only 3 days with unbeatable prices. Very professional optical place! Nothing negative to say. read more

I am writing to tell the true story which happen to me today, and I promise I will tell the truth only and would not exaggerate a bit. What happen to me today, and the service they provide does not worth a single star, I would give them a zero star review if I can. If you don't have time to read the whole story, please just read the following paragraph. If you are interested in what happen to me, then please read through the whole story. Don't go to this store, this store try to sell the glasses frame which is not a correct size for the customer and they don't care about after sale service. The store owner got a very bad attitude and she is not professional at all. The protection film on the glasses come off in six months and the glasses frame got broken in a year. ******************************************************* I am a long time customer of this store since 2003, and my wife and I have purchased eye glasses from them over 12 years. The latest glasses I purchased from them has several problems, the arms has fallen off twice and the screws is always loose. So, I have come back to this store to get it fix several times already. Today, my glasses arm has fallen off again and I lost the screw, so I asked the store owner, Lin, to help me to get it fixed again. Actually, I have realized that the glasses I got last time does not really fit my face, in size wise. And I go to internet and do a little research and found out that even the same style of glasses has different size, so my glasses is not in correct size for me and this makes the arms stretch out a lot, which is 30 degree outwards on each arm. I think this is the reason why my glasses arm always fell off as there is excess stress on the arm. So, I talked to Lin while she is fixing my eye glasses, I asked her "does the same brand, same model of glasses has different size?" she replied me yes and so I told her that I want to get another pair of glasses from her store and I want to make sure this time my eye glasses is correct size for me. I told her that my current glasses which bought from her is too small and the arms is going out too much. Then Lin said she is professional and all the eye glasses arms should not be parallel, they should go outwards and she would bend the arms of the glasses for the customer and make the arms in circular arc shape, like a letter "O" as she said. So, I asked her to take off her glasses to see if her glasses is in O shape, which is not. And then Lin said that it's all my face problem, it's the problem of my face which only O shape bending arms could fit on me. Then, I told her that there are many different style of glasses in the market and there should be one which suits me perfectly, and there are different sizes for the same model of glasses, I want to pick a correct one this time. Then Lin suddenly became mad and said the current glasses that she picked for me is correct, it's the only glasses which suit me. And she said she is professional, I am not, and she said I don't know anything. After her yelling, she has finished fixing my glasses. She returned the glasses to me and I found out that the new screw stick out a lot and it is too sharp. She said that if I don't have a kid at home, then I should not bother. Then, I told her that my glasses arms is imbalance now and I wanted her to adjust it. Then, she took my glasses and said, " If I break it, I am not responsible." Then, Lin started to twisted my glasses and I could see she is mad and she uses too much force on my glasses. I told her to stop twisting my glasses and don't twist my glasses from the center, (where two pieces of glasses meet). Now, Lin yelled at me that she is professional and she knows how to fix it and not me. And Lin said, she wants me out of her store and she is going to call the security. Lin said she does not want customer, and she does not care about her business. She wants to reject me. I got my eye glasses back and found that my two pieces of glasses are not on the same plane anymore. It really looks weird when I put it on, people can tell my glasses are on different angle when looking at me. I talked to the other staff and he told me that Lin has been behaved like this, always get mad with the customer, and it is not the first time. read more

1.67 high index lense + transition lens cost $300. Almost three times than Costco Wholesale charges. Costco only charges $129.99 plus they are giving $15 discount this week. read more

the services are great, the prices are competitive, the varieties are diverse. from the low-priced frames to brandy ones, like armani, dior, burberry...the location is quite visible in the mall, the process is quick, wont waste too much of your time. the designs are hi-end, up-to-date, very fashionable, the sales are also very willing to help you to pick the most suitable one for you..much better than other optical stores you go in, where all the glasses are being locked up.and the sales disappear out of no where, expecting no business from you. good experiences in focus optical! read more