Great customer service and friendly doctor. The lady who helped me pick frames was very helpful and…read morepatient- because I was trying on all sorts of frames to fit my face shape. I was being very picky about how the frames don't hit my cheeks when I smile, etc.

This place is great! Accommodating, nice staff, wonderful engaging doctor. My go to for my annual…read moreeye appointment!

Good experience at this optometry office. Everyone was friendly and welcoming, and the appointment…read morewent smoothly. The staff was professional, and the eye exam was thorough. I'm happy with the service and would definitely recommend.

Family and I have been coming here for over 9 years! Staff is always friendly, all of the Opts are…read morealso friendly and informative. Calling, making apt, or visiting to get frames replaced is easy and they make it feel not like a drag.

I recently had an eye procedure by Dr.Lee and couldn't be more happy with my results. He was a very…read morepatient and informative doctor who made sure I was comfortable with no lingering questions. Will only be costing this office for any eye surgeries/procedures. FYI I had a mole in the corner of my eye and now that it's gone my confidence is back ! Thank you Dr. Lee !

Alls well now with the service I received. Andrea, took care of all the issues which were caused by…read morerayban itself in installing my lenses. She even installed the extra lenses which were created to large by rayban and installed them in my extra pair. Overall, despite the problems it has turned out well. My props to Andera.

I work in the professional medical office building on 500 Alfred Nobel Drive and I recently stopped…read moreby our fellow neighbor Optometry by the Bay. I'm so glad I did! Grace at the front desk was so wonderful, very kind, patient, and knowledgeable. She really took the time to help me try on different frames, explained the styles and fits, and made the ordering process seamless. Their selection of frames is incredible. They carry high-end designers like Gucci, Alexander McQueen, Tom Ford, Jimmy Choo, Saint Laurent, and Ferragamo. I personally chose the Gucci GG1285O frames, a gold oversized geometric style with Gucci's signature green red green detail and the GG logo on the temples. They are elegant, unique, and I absolutely love them! Since getting my new frames, I have received some compliments from my patients and without hesitation I tell them where I got them! I have been happily referring Optometry by the Bay because the experience and selection are phenomenal! It is such a bonus to have this optometry office right here in the same building where I work. Dr. Respicio and his team are professional, welcoming, and genuinely care about their patients. If you are looking for excellent service, a great selection of luxury frames, and an office that really takes care of you, I highly recommend Optometry by the Bay!

Very thorough eye exam. He is very patient and explained the entire process of my examination.read more

Mr. Tam is a real professional. I dropped in his office just looking for the closest place to…read moreme.....that was approximately 10+ years ago. I still go there.

Dr. Tam is a terrific optometrist. He has been taking care of my vision for over 20 years. He has a…read moregood selection of glasses frames, and all the equipment to care for a person's eyes. I especially like the equipment that tests peripheral vision. He's just a superb optometrist!

Dr. Yu is one of the best healthcare providers I've ever had. She is professional, kind, and…read moregenuinely cares about her patients, which makes every visit comfortable. I also love how advanced her clinic is. The imaging technology means I don't have to get my pupils dilated, and the scans not only help with my prescription but also check for any abnormalities and help catch potential issues early. I've been seeing Dr. Yu for over 10 years and can't recommend her enough. Her front desk staff are also organized, courteous, and always pleasant to work with.

New patient. Lovely staff. Nice variety of frames. Pleasant office environment. Street parking can…read morebe tight.

Unfortunately I was very disappointed when I came after a contact lens appointment with a pair of…read moreglasses with a broken nose pad. First of all, they charged me 10 dollars for one tiny latex nose pad and I have never had to pay for something that costs very little to purchase. The person who put the new nose pad on my glasses did not make sure that it fit on my face correctly and my glasses were ill fitted and very uncomfortable for months. Also, I am allergic to latex so now I also have a rash on the side of my face from this one 10 dollar latex nose pad. I found a good optometry office closer to my home in Hercules and will not be returning.

I called in January they told me we put you waiting list I called today same thing no good serviceread more

OPTOMETRIST- a great find in Hercules and they were able to accommodate me last minute without any…read morehesitation. They are located in a beautiful new property off of Sycamore and there is easy street parking . Checked in and customer service was great . Had my tests with the optometrist and went to pick out my frames. They have a good selection for their size. Did all the measurements and my glasses will be ready in 2 weeks . Super excited .. thank you Total Vision. I will be back .

Pros: I have been a patient of Dr. Garrett since I was…read moresixteen, back when the practice operated as Hercules Optometry, and I have always appreciated this location. Dr. Garrett remains exceptional, and his wife is equally impressive -- warm, knowledgeable, and consistently gracious. Their professionalism has been a longstanding reason my family continues to return. Cons: The administrative process during my recent visit, however, was perplexing. Upon arrival, we asked if our copays could be billed later, as we did not have them readily available. We were told this could not be determined until the diagnosis codes were entered for all three appointments -- something I found unusual, given my prior experience working at UC Berkeley School of Optometry, where this is not standard protocol. Still, I assumed their system functioned differently. What followed was even more confusing. I was the only one who had been seen when it was three of us total, yet she approached me with an immediate copay quote despite previously stating that diagnosis codes needed to be placed first after OUR appointments. I was then informed that my copay was not the usual $10, but $49 due to the retinal imaging machine, a fee that had not been disclosed beforehand. She proceeded to say, "I can have your daughter do the exam and waive the retina for her and it will be $10, OR we can pull her out of her appointment and just charge for two of you at $49." My daughter had already begun her exam, so the suggestion to remove her mid‑appointment felt inappropriate and unnecessarily disruptive. This is precisely why we asked about billing, had we known we could not be billed, we would have rescheduled for two weeks later. Ultimately, we were able to pay, but the lack of transparency made the experience feel unnecessarily convoluted. Rather than indirectly discouraging billing or withholding information until after the exam to access payment, clear communication upfront would have prevented the situation entirely. No one is opposed to paying for services, we simply expect honesty and straightforwardness before the exam begins. Also was told the "printer didn't work" and that our receipts would be emailed to me, it's 9:12pm and I have not received proof we paid for our exams! I also requested a copy of my prescription so I can go somewhere else. After coming here since I was 16 years old now 35 I will not be coming back, it's sad because these are great doctors but as long as the front desk staff is here not taking care of patients I'm never coming back here. This experience also illuminated what may be contributing to the notably high turnover within the front‑office staff.