Interesting studies. Comfortable setting Friendly Reliable Educational Incentives are great read more

Have been here a couple of times for a focus group and have always left satisfied (i guess thats cuz they are paying me). So anyways, the receptionist can be either hot or cold. At times she is scolding you for not arriving on time (which i can understand) and other times she is care free and your best friend. One thing i dont like is that instead of giving you cash at the end of your focus group they always pay you with a check. Out of all the market research I have done (quite a bit), this is the only place that gives checks to its participants. I guess they are trying to account for every last cent and while it makes sense, I'd much rather have cold, hard cash. read more

Focus Pointe Global - Los Angeles - Waiting room. - Marketing Near Me - Santa Monica, California

What a difference a day makes. On day three of our research project here- this place fell down and hard. First- they forgot to get lunch for the team. We're stuck in a dark room with nothing to eat? At least one star off. And then the unforgivable in research happened. Whoever did the screening for potential "researchee's" did not screen two of the groups correctly. Which means that anything that the people said was useless to us. And it's not like we get our money back. The screening process is crucial- and Focus Point fell down. I still like the location and the facility. IF we used them again- and that is a big IF- you can bet we'll be following up on the screening process. read more

I came here 11/9. The group lasted about an hr and half. It was my first focus group I've ever done so I didn't know what to expect. It was pretty kewl and got paid right after. Down side, the sandwiches didn't have cheese! read more

Thought this was a legit company when I responded to their email. Every correspondence has been unprofessional and unreliable. Received a call from a female employee (apparently they needed to know the make/model my smartphone: Apple iPhone 5c and Samsung Note 8) and they hung up on me, called back and the female receptionist hung up on me. From my perspective: this company is just out to waste people's time around the holidays. 0/5 read more

Focus group participants, Beware! Future clients of Focus Pointe Global, Beware! What a waste of time I just endured because there was no accountability and the recruiter at Focus Pointe Global dropped the ball during the recruitment process. I was recruited by Garett in the LA office for a study in San Francisco. After I was confirmed that I qualified for the study, Garett gave me an address to show up to at 4 pm on Monday, Sept 17th. I show up to the study just now and the address is invalid. I call the San Francisco office to find out what's going on and am told that I was put on "hold" for that study, but I was not confirmed. I call the LA office and speak to Garett, and instead of finding out what exactly happened and being accountable for his mix up, he transfer me back to the receptionist. She looks further into the issue and tells me that Garett should have called me and left me a message that I was put on hold for the study. I did not receive such call. He did not leave a voicemail. He did not even bother to send me an email. The receptionist then laughs and says, next time, I guess we should send you a text. I tell the her there won't be a next time as I want to be immediately removed from the database. read more

I have participated in focus groups over a year or so. These people are as Legit as they come, the only Focus Group company that has actually given me work. The other places never called back. Granted, you may NOT get chosen for the majority of studies you start online. I would say if you filled out 10, you may get chosen for One or Two. Still, those are good odds in my book. Also, If you have a busy schedule and can't pick up the confirmation calls a couple of days before, that may be a problem...and that's my ONLY complaint. I wish there weren't so many confirmation calls and emails once you are deemed eligible. It would be great to learn that you are eligible... answer questions once... and be done with it entirely until the day of the study. Other than that, they have a very friendly and knowledgeable staff and most importantly they pay what they owe you! If you are NOT a patient person, just don't do it. As for me...Yep, I'm a Fan :) read more

I came in here for a focus group a couple of weeks ago that paid $125. It was nice that they had food and drinks for us while we waited (sandwiches, cookies, and pretzels). The two hours went by fast. The facilitators kept us from being bored with all their questions and activities. However, with such a large group, I didn't feel listened to--the same people were continually questioned over and over again. I felt like most of us were lost in there--weren't asked that many questions and were cut off so the other people they kept questioning could comment on our answers. They send a lot of online surveys and I have qualified for a few. However, if you miss their phone calls, even if you return their phone calls, you don't get called back. read more

Tried to sign up to do a focus group. Their website and app don't work. Even called their tech support and messaged on FB for help but nothing happens. read more

You're basically doing the survey in the questionnaire, I think it's a complete scam. Then do a couple groups, the questionnaire is mostly the survey. read more

I did a focus group 9 days ago and have reached out 6 times via email and phone calls and NO ONE has gotten back to me to let me know how I'm supposed to be paid. It says I am owed $175 on my account but no check has been mailed and no one will respond to me. This company seems like a crock. Don't sign up! You won't get paid! read more

They call you and ask you billion questions and then they put you on hold,oh sorry but your not qualified for this study... their really good at wasting your time read more

The online surveys here are such a scam. They say 'you've qualified!' and you spend like 30 mins+ filling out your info (it repeated the same questions sometimes 5x over, so annoying) and then at the very end it goes, 'You don't qualify'..... clearly you just wanted me to give all my detailed information for free and never intended on paying me. Also, I never ever qualify for their in-person focus groups, due to their screening questions being extremely confusing without the option to put 'other' or explain. I emailed them asking a few questions about a screener issue and they never responded. Avoid if you're interested in earning a little extra money, total waste of my time. read more

It was my first focus marketing group, and it was fun. It was a small group, parking was taken care of (big plus!), they treated everyone nicely, everyone was heard -- and I can't wait to do it again! read more

I was contacted to participate in a study. The "Agent" left a message that sounded like a telemarketer. He had mush in his mouth and spoke so fast that I had to listed to the message four times to understand the return phone number and the study reference number. When I called back I was put on hold for the next available Agent. Finally a recording said that all Agents were busy and to leave a message and that "Your call is very important to us." So I left a message. Its has been three hours now without a call back. I'm not holding my breath. read more

I used to do these things like 10 years ago, before they made you take an online survey which in itself takes 10 mins to complete! You feel like they're already using your answers for their market research. Back then research companies paid $100 for about an hour of your time & opinions. I just got an email for an upcoming study & it states the incentive is $75 for almost 3 hours of my time!!! RIDICULOUS & NO WAY!! read more

I participated in a study and we weren't told until AFTERWARD that we would only be paid half the fee at the time. Not ok. Now a month later, I have still not received the other half of the fee. My Focus Pointe Global contact, Alissa, first told me I'd have the check in a few days, now up to 30 days. She clearly has no idea what's going on and she has asked me to please stop contacting her about the $ that I am owed. This place is being run by dishonest morons who have no idea what they're doing. Stay away and don't waste your time! read more

this place is horrible I have been booked for 2 focus groups and both times I got no confirmation email so I was not sure if I was booked for the group. The second time I got a confirmation phone call again saying we will send you the email but no one verified the time so I went on the account to look it said 12 but when i called them they said it was 10 and it way too late to attempt to drive all the way there so I lost out on $$$$$$$ because their emails don't go out even to my junk box. read more

Great place too make a few extra bucks participating in a research group. Have been involved in a few groups over the years and it was really easy and straightforward. Highly recommend. read more

Great experience! will definitely consider coming back...Parking is easily accessible... area not that great, but it's safe.

if i was a company looking to do research on my product, i wouldn't use focus pointe. you'll probably get late and incomplete work. as a participant, i had an average experience. i could tell this place was extremely disorganized, post interview. they forgot to ask a bunch of questions while we were there, so they sent out an additional questionnaire to complete a few days after and didn't offer additional compensation. i responded to their email and let them know i'd send back my answers by the end of the week. they began hounding me for it with a few phone calls and emails. i understand you need this to complete the project, but 1) it's not my fault you f*cked up and didn't get this done during the focus group and 2) i have a full time job and am busy. you'll get your answers by the end of the week as i told you. after i sent them the spreadsheet with my responses, i received 2 phone calls asking for it. i emailed on top of my response and asked them to confirm they got my attachment; to which they never responded. get your sh*t together. the actual focus group was pretty straight forward. we got out on time and got paid with a VISA gift card. the woman monitoring the group was fine. not bad, not great. she did a decent job engaging the group and starting conversations. however, she wasn't good at staying on track and getting answers to necessary questions. read more

I answered all the survey questions. They said, I qualified for the survey, but I never heard from them. I don't know about this company, proceed with caution. read more

I've been here twice...the first time was last year for a focus group about cell phones. Recently I went to a focus group about cooking oil and was let go after 10 min because they were overbooked. I still got paid, so no complaints! :) read more

I will be going next week to a focus group. Can you tell me if the santa monica location has stair access up and down instead of elevator?