Horrible management company. Unresponsive, did not respond to maintenance requests or voicemails, miscommunication about move out process. Focus is inconsistent, unreliable, and after money. read more

I don't not recommend renting from this company. The first day we moved in the apartment nothing looked like it was done. Took a month to get "fixed up" and repainted? The walls were blotchy you could tell where they only repainted in one area all over the apartment. They add odd charges to your monthly fees such as "internet" when we went through our own provider of internet? We asked about it and they said it's required? The building itself was never clean. The winter season no one ever came to blow and if they did it was half done. read more

In my time renting through this organization I have never been more disgusted with a property management company. And I'm from Chicago lol. It is 100 percent true what everyone is saying. I have an illness and need to stay in the Appleton area for treatment so I ... against the voice screaming in my head DON'T RENEW... decided to stay w them until I can get out. Focus offered me a renewal lease with the supposed rent increase being one amount.. upon reading the entire document it was actually almost 100 dollars more. I refused to sign it and informed them I'd be opting for the second option which is month to month (offered also in a Focus letterhead document). Shortly after that I received a 60 day notice to vacate document. I responded I am opting for the month to month so I will sign it when I have a different apartment secured. No response. Then this past week I get a new document on my portal informing me they are terminating my entire lease. I know this is because I have been very vocal about my concerns with this sham of an organization through Google and the BBB. I OWE THEM NO MONEY...I am a quiet and extremely clean tenant. I believe this is a retaliatory move on their end because I .... OMG... voiced my concerns about multiple hidden fees, flooding and mold in the basement where the laundry room is and many many other issues including safety issues that they do not respond to. But they sure loved me when I was asked to take photos of the previous neighbors below me running an illegal business right under my balcony. This is a predatory rental organization. read more

I rented my apt for $999 six months ago. Found a Focus apt listing in my building for $899. I called them, wanting to know why I pay $100 per month more than what they are advertising for the exact same apt. Their response was "rent is set according to market rate". Really? So it's ok to rip off an existing tenant at whim??? I have given them notice that I will be moving when my lease is up. Unbelievable!!! read more

Resident from Regency East on Webster Ave. We have a MAJOR bed bug issue and when I called about all I was told is that "they have a contract with a pest control company to exterminate cockroaches and can't do any other exterminations without ruining the cockroach extermination plan" We were also told it has to be 30 days before they can do anything. THIRTY DAYS!! Was told they would give us traps but it's been 2 weeks since we called, and they're nowhere to be seen! Also, they have already done 5 cockroach exterminations just this summer. Clearly what you're going ISN'T WORKING. On top of that, my child is severely allergic to bed bugs and cannot sleep here as of now. We pay $1400 a month to live in BUGS, but I guess just as long as they don't have to live in it, it doesn't matter. Guess I might have to contact the health department. Terrible management. Also- here's an idea. Pay for the PROPER kind of extermination so it can be done in one go not 5. read more

We asked to see the apartment at 2710 Humboldt Rd. before moving in and they said, "no, if you don't take it someone else will." So we asked them for a lower unit. They reassured us they would put us in one. They didn't. They gave us an upper unit and said, "well you already signed the lease to that unit, sorry." They deleted some of my maintenance requests for safety issues like broken handrails and broken deck fencing. They gave us a garage that was already occupied and it took a month to get an unoccupied one that has holes in the walls. The bathroom wasn't finished when we moved in. The toilet had a soft spot in the floor and still does, the ceiling has mold, the bathtub has holes filled with putty, and all of the trim is chewed up and just painted over amongst other things like the breaker box. It took an entire year to replace the washers and dryers which they claim to not be their responsibility, and when they did, they only replaced a handful of them. There are only 3 visitor parking spots that are always filled by people living there. It's not the apartment, it's Focus. My girlfriend was renting an upper duplex from them on High St in Neenah and the outside staircase to her front door was held up with bottlejacks that the foundation had crumbled onto and the entire unit was wired to one breaker in the basement that she had no access to. When it tripped, no one answered the emergency line for several hours and it was several hours after that before we got help. The maintenance guy was astonishing at how bad the place was. After speaking with contractors hired by Focus, they seem confused and have nothing good to say about Focus either. Everything Focus does is a cash grab which is why they won't pro-rate your move out date. This company is awful and it should be criminal the things they have done (or lack thereof). Do not conduct business with this company. Rent at your own risk. read more

poor service they should be put out of business they will not fix washers and dryers,keep cutting maintenance hours so hallway carpeting is dirty, garage doors don't close read more

Do not rent from them. The virtual tours look nothing like the apartment. I rented an upper and arrived to find a basement apartment. The floors were not sealed and there are bug issues. There are holes in the walls and they were never fixed and I taped cardboard over them. The apartment was not cleaned when we arrived. Renting from them has been the worst experience of my life. I did not continue my lease but if I had, they would have charged $100 more as well as a bunch of additional fees. Check out their BBB reviews. The owner is Logan Rankin of Rankin Holdings and doesn't reply to emails and blocks you from his very public social media. Logan is a scammer taking advantage of his community. Logan's employees at Focus are useless, never have a solution and constantly refer you to yet another teams. Focus has a constant turn around of employees because only horrible people could work for a company like this. read more

This company is unethical and I'm very surprised they're still in business. They take advantage of people with poor credit and find every reason they can to get money out of you. They don't let you see the property before hand and their pictures online are NOT an accurate representation. They are in poor condition. We had a leak in our ceiling from a busted pipe - they never answered the phone and after three days sent out a maintenance guy unannounced. The storage units they provide flood consistently. Their parking lot is in horrible condition and is never plowed - I see people getting stuck constantly. They're sticking us with a $500 fine for "unregistered" pets even tho it said in the lease we could have pets and never said anything about registering them. We also notified them via email and on the phone that we weren't renewing, but are now being told that because we didn't submit a "written" notice that we have to pay another month's rent. This place charges $800 for a rundown one bedroom apartment with a parking space and a chicken wire storage unit that floods - and that doesn't include utilities! Oh AND they charge you $20 to pay your rent online! It just sickens me that their claim is "improving lives." I don't understand how they're still in business. Please save yourself from a nightmare and do not rent from them, no matter how desperate you are. read more

We rented from these people a year ago almost a year ago they want of course 60 days notice to leave at the end of April. There's been no outside lights here. I had to buy some and put some in. They said that there was some here that we needed to put lightbulbs in is. I told them they didn't work they did not fix them. They put a bottle jack, holding up the stairway going to the second floor. The foundation is crumbling. I am told that we will not get our deposit back because they will hold it against us anything that they that they think is wrong with the place. They have never responded and fix things in a timely manner. They have you fill out a maintenance report for three days two different days and different times to come in and fix something and when you give them those days then they come a different day without letting you know and I have dogs here and I do not want let out. which I pay for that I do not want them to let out and they said that they work for Focus management and they can be trusted I don't know them so I don't trust them. I don't trust Focus management group. It is my right to be here when they come in. I got a notice saying that they were going to go month-to-month with us how nice of them and that we were going to have to pay $79 a month for the trash pick up which doesn't cause it must have trash picked up I'm not paying it they'll have to find another way to extort some money out of me read more

Rented from them for almost a year now. We have had nothing but problems. We have put in a request because our bath tub was forming rust around the drain. my children are very young and take tub baths rust would be floating in their bath water. When the man came to fix it he just put some puddy around the drain and said it was fixed. The rust is spreading further in the tub. one of our room heaters is not working, Maintenance came and said one of the wires were not connected he needed to call an electrician. It has been one week tomorrow and no call from an electrician to come and fix the heater. We have also had water leaking out of our light switch, Maintenance said that it was perfectly safe that water was in there, to keep an eye on it. Because there are no pipes around that could be leaking in that area. I have called an electric company to inquire just because that did not sound right, sure enough the company told me that is not safe and a plumber needs to come in to find out where that water is coming from. And advised that water in electrical wires could cause a fire, or we could be electrocuted. We want to get out of this place and break our lease because we feel very unsafe, we have small children and we would not want any of them to get hurt because Focus does quick fixes or says that every thing is okay. No one will answer the phone or you will be transferred. They want your money for rent and will add on late fees but will not give you a safe rental. read more