My stay here was great! Physical Therapy is excellent. The nursing staff here is great! I give this…read moreplace four stars!

I am posting this review in advance of my first appointment with Inertia. I hope they do well and…read morewill provide update for future clients of Inertia so they can consider the review and my personal experience

My mother is a current resident of this facility. Finding the right place and getting her settled…read morewas a top priority for my family this summer. After a lot of research and visits to rehabilitation centers, my sister and I were lucky enough to find Sunset. We knew from the moment we walked in, this was the place for her. The Administrator, Bob, was actually the first person we spoke to. The Admissions Consultant, whom we were scheduled to meet with, was wrapping up with something else so Bob offered to show us around. He introduced us to the therapists, nurses, and social worker. We walked through the building and outside on the beautifully maintained grounds where there was a vegetable garden, paved walkways and a gazebo. We watched a round of BINGO, one of the many activities conducted daily, along with Social Hour, Manicure Time, Art and Crafts... My mom has been there 2 months now. The facility has been short-staffed much like many of the nursing homes as of recently, but they still manage to take care of their patients, pick up the phone when I call, and respond to requests for little things that I've asked for. My e-mails are always answered and the staff is very helpful and kind. I have no issue with giving this facility a five star rating!

From the owner: Sunset Nursing and Rehabilitation Center, located in Boonville, N.Y., is a 120-bed skilled nursing…read morefacility. The facility provides 24-hour residential health services for persons who are no longer in an acute phase of illness but who continue to require frequent medical nursing observation, care and rehabilitative services. It helps chronically ill or disabled residents to continue their living experience adapted to their individual health status and personal preferences. The center also encourages functional ability in a number of areas, such as physical, emotional, mental and social. It offers intravenous therapy, respiratory therapy, wound care, postsurgical care, pain management and tracheotomy care.

The counselors are great only issue is the receptionists haven't been good at all they have yelled…read moreout other people's medicine they take and have talked about other patients diseases.

They don't return phone calls and quote false statements in their evaluations. I believe they saw…read moremy insurance was paying and just wanted into their pockets. Would give zero stars if it was an option.

I've been with them for seven years; most of my spine is fused, I have nerve damage, and CRPS…read more I'm literally sitting in a waiting room as I write this - for just shy of TWO HOURS! Unfortunately, this it's not uncommon here anymore; most appointments are around an hour wait, every time. imagine keeping people who are already in severe pain sitting for close to two hours!! Absolutely ridiculous! I'm going to be transferring somewhere else. With that said, I've always gotten decent care and the staff it's usually very nice.

Dr. Muhar is phenomenal. The staff leaves a lot to be desired. If you need to talk to someone,…read moreexpect to be on the phone for a good half an hour waiting to be connected to someone. After the wait, you get their voicemail. ANNOYING. Also, don't expect the staff to follow through on the doctor's orders. I was supposed to be getting imaging done, where they schedule the imaging; nothing has happened. The only reason that I don't give it a one is because of Dr. Muhar. I think brings the rating up a lot!

Due to understaffing, our mother did not receive adequate care at Elderwood in Liverpool. Our…read morefamily tried to address significant issues with inadequate care and neglect and there continued to be serious problems. We spoke with management and staff on several occasions with no real improvement. Nurses and aids kept telling our mother that they were way understaffed. Mom developed a stage 4 compression ulcer while there. I highly do not recommended this facility.

My mom was just there a week and a half ago . We had to send her there due to her need for rehab…read moreand to be bladder scanned every time she urinated or every 4 hours over the course of her stay she was only scanned 3 times and was there for 9 days . She was left sitting in stool and urine for hours and hours at a time . One time 5 hours left soiled . One of the staff at night told her that she had orders it was ok to get out of bed to her commode she even thou she was laying in still she could not change her. As a nurse myself this is abuse to any pt. The bladder scanner she was told was broken so they could not scan her anymore but yet if the doctors orders are to do so she should of been transferred out of the facility if they could not follow md orders. Every time I complained the some staff members were mean to here and rough when they did change her brief some times just removing the brief and rushed to wipe her down after sitting in urine. I was told by Heidi the nurse that mom my was straight catheter and bladder scanned every shift and yet my mom was alert and orient when I challenged that Heidi told me I know what I'm reading in her chart I stated someone is documenting for task that haven't been performed in days! Terrible place never again state informed and I pray the state goes in and sites them on tons of violations Yelp makes me add a star before posting this place deserves no stars. And if you are wondering why I didn't take her out of there I did I live in another state flew to ny and got her out !

I have seen my mom go through many rehab facilities and nursing homes before she passed. My family…read moresaw some negative and positive of this facility. Less than 24 hours before she passed she fell out of bed. She had a DNR . They contacted us and I was in there hours before and mentioned she was fidgeting and going to fall out. Her bed should have been lowered then and there. She suffered for a very long time for days before . Unfortunately she passed there . Like I said there was negative and positive. I just feel that the falling out of bed could have been done differently.

my experience visiting my friend 4 times a week 4 hours a day at the grand rome rehabilitation…read moreand nursing home located at 801 north james st rome ny. lack of communications and compassion. never taken responsibility for any negative concerns. stuff has at times express anger of unnecessary unprofessional verbal load outburst in full view of a room of residences and visitors. i have witness several times of neglect such as residences request for water and bathroom needs . stuff will not answer to at all or there are long delays. please do the research and look at other places to place your love ones ,some do have good reputations .