First went here a couple years ago, and I was very impressed. Beautiful furniture, extremely…read morereasonable prices, very helpful staff that made us feel important and well-taken care of. My most recent trip was a completely different story, unfortunately. I'd inquired ahead of time about the price of a bed I wanted to purchase, quoting the exact style and size I wanted. When I arrived in store, they did not honor the price given me just a few days earlier, telling me the same bed was $80 more expensive, and they were only willing to take $30 off. I also had a $25 gift card I had won in a weekly contest through their company, but when I told them they treated me very skeptically, acted like they didn't know what I was talking about, and didn't even try looking me up in their system. I ended up having to show them a picture on my phone proving that I'd won, before they grudgingly wrote out a certificate for me to use. Staff was unfriendly overall and seemed more interested in chatting with one another than in assisting me. Probably would have purchased more items in store, but their attitude left me wanting to leave as soon as possible.

From the owner: What is Model Home Furnishings? At Model Home Furnishings we sell to area builders and stagers, and…read morewe let the public buy at the same price! Brand new, current styles at 30-50% less than retail. With over 15,000 items to choose from on our showroom floor and our library of catalogs, there is something for every taste and style. Let us help you make your home look like a model home. Locally owned & operated!

Quality of furniture doesn't match cost…read more Company doesn't honor their in-store warranties.

My experience with Sylvan Furniture was less than ideal. I went into their store in mid-August to…read morelook at a living room set. I found a Lazboy set I really liked. For the next few days I pondered making the purchase and decided to do it. I decided I'd put the balance on a new credit card with an introductory 0% APR. I'd have to wait for the credit card to arrive before I could make payment. This is a timeline of what occurred: *8/20/2024 @ 1:09pm - I called Sylvan Furniture and spoke with Ed. I told him that I was interested in moving forward with the Lazboy set I looked at the previous week. I indicated I'd be making the purchase within the next week or so, but I was waiting for a new credit card in the mail. Ed told me that they charge a 3% fee on credit card purchases. He said he'd run numbers to see what deal he could get me. *8/20/2024 @ 3:41pm - Spoke with Ed again and he indicated it would be about $7,500 for the set. I asked if there were other colors available and he indicated yes. I also asked if there was plenty in stock so I wouldn't have to wait excessively long. He assured me that they have plenty. *8/27/2024 @ 1:25pm - Received a call from Ed indicating that the sale would end on 8/30 and I needed to purchase soon as the next sale wasn't as good. I asked him if there was any chance I could come down to the warehouse to see some of the other colors. At that time, he indicated that there was only the brown. This was red flag number one, as he indicated previously they had other colors available. *8/27/2024 @ 1:48pm - Ed texted me a copy of the quote. *8/30/2024 @ 12:45pm - I called to make sure I wasn't going to lose my sale price if I had to make the purchase on Saturday, 9/1/2024, because I still hadn't received the credit card in the mail. The female I spoke with (don't remember the name) indicated the sale prices were through Tues 9/3/2024. This was red flag number two. Why was I given a different sale end date by Ed? Was Ed's call on the 8/27/2024 @ 1:48pm some shady high pressure tactic to get me to purchase it that day by drumming up a sense of urgency? *8/30/2024 @ 5:20pm - Called to make the purchase because I got the credit card in the mail. Ed indicated that they may only have what's on the floor, if that. He said he needed to call the warehouse and would call me back in a "couple of minutes". This was red flag number three, as I had specifically asked if there was plenty in stock on the 20th. Why was there suddenly no inventory? *8/30/2024 @ 5:51pm - Called back because I hadn't heard anything and they were closing in ~9 minutes. Was told Ed was with a customer and they'd leave a message for him to call me. *8/30/2024 @ 5:55pm - Received a callback from a woman (don't remember the name) who indicated there was nothing in stock and it would be up to 8 weeks for it to arrive. She was rather unapologetic but was full of excuses. None of which made sense. I had called on the 20th to confirm they had plenty of inventory, which they said they did. Ed had called me on the 27th about needing to make the purchase soon, but at no time did he indicate that they were suddenly low on inventory. At this point in the conversation, I told the woman that I wouldn't be moving forward with them due to all of this. In the end, it all worked out okay because I found the exact same set on Wayfair for the same prices (give or take $100). Best parts are, no delivery fee (and it's "white glove"), no credit card fee and they gave me 10% off the entire order for being a new customer. Oh, and it'll be here in 3-4 weeks. Wayfair knows customer service apparently. Sylvan Furniture had wanted to charge me a 3% credit card fee, a $120 delivery fee and make me wait up to 8 weeks. If it were me, I'd stay away from Sylvan Furniture. I won't be going to them in the future for sure.

Under new management, they were EXCEPTIONALLY HELPFUL, and very courteous, delivery and set up was…read morequick and painless, Delivery personnel were very neat and caring about my home and picked up furniture wrapping quickly as not to leave a mess. Thank you guys very much. Rich

We called him up and after being jerked around for weeks he finally came out to see the place. He…read morelooked around and said it was not worth anything and then offered us fifty bucks for "a few things that would fit in the trunk of his small car" He then came back with a truck and ripped out shelving that was part of the house, all of the furniture and all of the appliances and left the place in worse condition that it was already. This guy is a con artist and ripped off my mom that is dying of cancer. I will never use his services again and I would recommend that no one else should either unless they want to be fleeced. Since he made us sign a a bogus contract that he neither followed nor kept his word about, we can't make an official complaint. Make no mistake, this sleaze ball will take advantage of anyone and everyone, especially during family tragedies.

I recently was faced with a situation encountered by many people: what to do with my mom's houseful…read moreof stuff after she passed away. On the recommendation of a friend who had utilized his service, I contacted Richard of Estate Services. Richard came to meet with my brother and I at the home. He took a quick tour to assess the situation then sat down with us to discuss various options. At all times he was respectful of our needs and feelings, and was always courteous. My brother and I contracted with Richard to clear out the home. When Richard says he does it all, that is EXACTLY what he does! He emptied the house completely and cleaned it so it was ready for its new owners. He even returned family photos to us that we had missed when we went through the home. Richard saved us countless hours and a lot of aggravation. I can enthusiastically recommend Richard.

If I could give them ZERO stars I would!! We will never go through Aarons again! We have been…read morepaying on a bedroom set for over a year now and have been a couple days late on only ONE payment. Aaron's calls every day, two, three, four times a day. They call our references BEFORE the payment is even due! Our payment is due around the 15th, they were calling our references on the 10th!! I can see if the payments are late, or haven't been paid at all, but this is just ridiculous. They call to invite us to their promotions and open houses, and we have asked them TONS of times to take us off the calling list because when we are done paying on this bedroom set we will NOT be back. They have told us that they have noted this in the computer many times and un-clicked our name from the call list. This is no joke...we asked an employee from the Moscow store a while back why we keep getting calls when we have been "taken off the call list" 50+ times. He told us that the manager in Lewiston doesn't care if you don't want to be called, he makes his employees call everyone. And it doesn't matter what notes are in your file on the computer. Are you kidding me! The word "harassment" comes to mind! I block their calls now, and they end up just calling our references. We only have 2 more payments and we are through with this shithole! This company is a joke! Don't go through Aarons'!

I always find something here, and the prices can't be beat. The employees are friendly and helpful…read moreand make it more enjoyable looking for a thrifty find.

We set up for st. v to come out as both my parent's have passed and we came from out of state to…read moreget their affairs in order. Two men came out and one was very nice but the other one was a tyran. So negative making comments that everything they were picking up was trash. Yes I heard that sir. He was such an a-- he took no care for the furniture going or my parent's home as he ripped door knobs off and dented walls breaking some items. Broke my heart to hear all the negative comments about the things my parents spent a lifetime working hard for. I'm sorry but I will never use them again. Saddened.