The gentleman working behind the counter was very knowledgeable. I'm a first time tobacco pipe smoker. He spent time with me to make sure my first experience was enjoyable. They had a lot of tobacco to choose from. I honestly can't speak to the value since this was my first time buying pipe tobacco. What I can say is that the knowledge and time spent with me was valuable. Highly recommend this place for the huge selection and great customer service. read more

Delan provided great customer service They have almost everything you need , huge store clean organize good vibes read more

Folsom Tobacco - Tobacco Shops Near Me - Folsom, California

I have been a patron of there shop pretty much since it opened one thing that has always stayed consistent is there professionalism and honesty it's a good place to shop read more

Showed employee, my battery screen indicated "no vaporizer." He says, " must be a loose wire or something." That's a ridiculous conclusion, but I bought a new battery. I only found out later that the vaporizer is in the cartridge, not the battery. The employee either did not have that knowledge, or he was just motivated to sell me a new battery. Left a bad taste in my mouth. read more

Do not shop here unless you're tryna get scammed!!! I bought a product and it didn't work and the company said they would warranty it I just need a proof of purchase. So I come back within the same hour and they have no record of my purchase... Not only did they sell me a product that does not work they also will not give me a proof of purchase so I can warranty it. This isn't a store it's a scam. read more

Super helpful and kind employees. The store is great with a lot of variety and choices for everything, but the customer service is what will keep bringing me back. read more

Great selection on everything lots of extras staff is well knowledged and the wait time is nill.

I called to ask if they carry a specific item, which they do, so I went to pick it up and the nice girl working was very helpful. I am happy with the product as well. read more

Always awesome customer service and friendly staff. Willing to go the extra mile for their customers read more

I was in need of a disposable vape device that California has recently made illegal because parents suck at being parents these days. I disliked smoking in my vehicle because of what it does to the interior smell. I told the young lady what I was after and she pointed me to an item that would get the job done sans the flavor because California has to legislate every Fluffing thing. Careful with this young lady she has a face that is really easy to talk to and I wound up telling her way too much about myself for a single purchase in a place I'll likely never be again.lol she did tip me off on a great place for dinner. read more

Today I walked I to the folsom tobacco store in search of either a fruit or mango juul pod. The gentleman that was working informed me that they are no longer able to receive them from juul but showed me a device that was just as effective that had a special promotional price called Sol. I have to say I love the product and the recommendation was spot on. Now let's talk about the customer service. I was welcomed with a smile and someone willing to not just tell me they didn't have what I wanted and send me on my way, but someone willing and eager to help their customer. I asked him the size comparison between the two and he immediately without hesitation opened up the packaging to show me. I will most definitely be back and tell everyone I know how awesome folsom tobacco is! Thank you!! read more

Kratom! HUGE SELECTION WITH VERY COMPETITIVE PRICES!!! Kratom is making its way into mainstream, and more and more people are starting to learn about its benefits for pain, anxiety, depression, addiction, adhd, etc. I am an avid Kratom advocate as it has helped me deal with and beat an overwhelming opioid and benzo addiction. I have tried multiple vendors (online and local), and this is the only place I have been to that carries reputable brands with a HUGE selection. To me, this is what sets this place apart from just being "another smoke shop" in town. The owner is an incredibly person and more than willing to help you out. On top of all that, they have anything you could imagine as far as vaping and smoking goes, but I will never buy Kratom anywhere else as long as these guys stay in business. read more

They have what you need! This place has good selection of cigars with a good range of prices. They have snacks and other items but I drop by for the cigars. They don't have a walk in humidor, but they pack a lot in the space. I like that they have a few lower end hand rolled cigars for that buddy who never brings cigars. The staff is cool and ready to answer questions. Another good place on Sutter Street. read more

If you wanna waste a 20 mins for buying some tobacco then it's the spot, So unprofessional, waited 20 mins and the guy didn't even ask if I need help or anything!! Like should I go around the counter and grab what I want? And pay the bill Myself? Is that a self serving store? read more

very nice helpful staff!! appreciated the customer service that he gave!

Always great and friendly service. Glad to see local business thriving. I like their pipe tobacco.. thank you

Great staff & pretty good selection of cigars & vape stuff lol. I don't personally vape or even smoke for that matter, but the hubby enjoys his cigars & always wants to stop by for his juicy Lucy's (I think that's what they're called). We are always greeted as soon as we walk in & they'll even clip the cigar for you if your gonna smoke at one of the bars on the street. read more

Was visiting the area and stumbled across this hidden gem. I had a craving for something to snack on so figured I'd try this place out. While I strolled around to get something to eat my colleague mentioned the great variety of cigars (he's an avid cigar smoker). Shaun was behind the counter and was very personable. We ended up chatting for a good 20mins! If you're looking for variety and good conversation this is THE place to check out. read more

This place is definitely unique! Shaun is extremely helpful, knowledgable, and fun to talk to. Though I haven't gotten anything yet, he took the time to explain all my options and I learned a lot about the wireless/battery powered hookah. Definitely ahead of a lot of shops I've been to. Totally check out! read more

Great selection, and knowledgeable kind staff that take time out of their day to make sure customer is happy with their purchase! Alec Bradley project 40 recommended and looking great read more

Once again, this shop never lets me down! Thank you Josh! Seriously, we are usually up here at least 3 times a month(my mom lives in el dorado hills) Ever since the first time, I stepped foot in this store, I received patience and very knowledgeable service! They never acted put out or annoyed by my questions. They also give great advice on flavors, pricing and good or mediocre quality of devices or disposables! Unfortunately, the closer you get to the Bay Area, the less helpful And nowhere near the knowledge and hospitality! It's a pleasure to walk in, be immediately greeted and the employee carries themselves so professionally that you automatically feel reassured that they will give you good information and advice! read more

I really want to recommend this store to anyone who is getting into vaping because they provide outstanding customer service. I first bought my Vision spinner 2 and it was working great until a week later and then whenever I plugged it in it would say it was fully charged but puff even a little cloud of smoke. But not worry I took it in and in no time Sean had me up and running. They even tossed in a free tank for the inconvenience! This store Is defiantly worth stopping by in my opinion! read more

I love these guys! Shaun is pretty experienced in vaping and a huge help when looking for a new vape. Good prices and deals.

Love this place. They have great customer service and an awesome collection. I bought some stuff for friends and they were impressed by the quality and diversity of offerings. read more

If you're reading this and you're within 5...no, make it 10 miles of this place, come here now! What a beautiful, clean, upscale, and modern smoke shop. I wandered in during the opening week and was impressed. They've got the best stuff (including a glass case of cigars), but it's the customer service that made my experience so great. Shaun is an awesome and knowledgable guy who made sure I had a great experience. He took his time explaining many different products, and made me feel welcome. They also had a bunch of snacks and drinks, so if you work in the area you should stop by. A+. The best is yet to come! read more

Shaun and his dad are a couple of genuinely good people who also happen to be friendly, personable and knowledgeable. Add to that the fact that they believe in good customer service and PRACTICE said belief with consistency, and you can't go wrong with Sutter St Cigars. Even with the high volume of vape shops popping up everywhere, I've never had so much as an inkling of temptation to take my business elsewhere. On numerous occasions, the staff here (namely Shaun and his dad) have gone above and beyond their obligation to me as a customer to help me out and make sure I left satisfied: which I always do. These guys are doing it right. read more

Hooooooookah!!! This place is the bees knees. Needed some fumari. They sold me fumari. Supply and demand my friend. Reasonable price too! Coco nara? Too bad the factory burned down (ironic no?) Either way I feel like a real winner. read more

Who knew, you could have such an AMAZING experience at a vape and cigar spot. I wanted to help my girlfriend quit smoking, and the guy was the most patient and helpful guy I have ever met. He sat through every single one of my questions, let me try lots of flavors, and never pressured me to buy anything. I ended up with this pink vaporizer and a couple flavors. I have no idea about pricing because this is my first time buying, but I can assure you, this is the only place I will ever go to for any e-cig or vaporizing needs. If all stores had customer service like this, life would be good. read more

The sutter street smoke shop is a great place to go!!! The customer service is great and the products are top of the line. Shaun knows everything about all his products and bases his business around his customers and their happiness. I bought a vape from him and I had broke it (cause I'm a newbie and didn't know) and he fixed it with a smile on his face :) haha. Great place to go all around with great prices. read more

Knowledgeable and friendly guys running that shop. It's a great addition to Sutter Street. They have trinkets and items that if one were looking for a souvenir or needed a quick pair of sunglasses, this place is worth stepping into. read more

Store owner was beyond helpful in helping a few buddies and myself make our selection. I would recommend this shop to anyone interested, novice or aficionado! read more

I went to this cigar store, the man behind the counter asked me, "What kind of cigars do you like?" I answered, "It's a Boys."

Awesome customer service. Very helpful. Great selection of everything. You can tell that they care about customers first which does not happen much anymore. Will be my go to shop because of the customer service. read more

There liquid is over priced and low quality and their equipment breaks. Go someplace else.

I was in the area and stopped by to get a cigar for my dad. I wasn't sure what to expect but was pleasantly surprised by the really friendly and knowledgeable staff! They helped me pick out the perfect cigar and we even spent some time chatting about travels through Central America. I also love that they sell Reading is Sexy shirts and support literacy charities! I found something for my dad and myself! I'll definitely be back to Sutter St. Cigars next time I'm in Folsom!! read more